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"In this issue, you will learn the definition of employee engagement and why it matters and then explore the various facets that make up an engaged workforce. You will also learn helpful strategies for developing and strengthening employee engagement that will lead toward full engagement."

"A career portfolio is a powerful way to distinguish yourself from other training professionals and to showcase your talents in a real way. It is also a great tool for geting buy-in and support from your current employer. This Infoline will help you understand what should go in your portfolio and know how to use your portfolio to demonstrate your mastery of training competencies."

"Contents :- Preface - Introduction - Chapter 1: Assessing and addressing learners' needs - Chapter 2: Creating memorable events - Chapter 3: Developing powerful learning aids - Chapter 4: Creating a stimulating environment - Chapter 5: Starting with a bang! - Chapter 6: Connecting with learners - Chapter 7: Getting learners' brains in gear - Chapter 8: Engaging your learners - Chapter 9: Keeping it positive - Chapter 10: Managing unique groups and individuals - Chapter 11: Reinforcing learning through review and repetition - Chapter 12: Transferring learning to the job - Chapter 13: Evaluating training results - Appendix A: Applying Abraham Maslow's hierarchy of needs theory of motivation to training - Appendix B: Creative strategies for selecting volunteers - Appendix C: Creatively grouping participants - Resources - About the author - Index "

"Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they?re being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government?s most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results. With over three decades of experience in public sector HR, he knows how to get team members passionate about the agency?s mission, and committed to its success. Readers will learn: ? Why a highly engaged staff is 20 percent more productive? How to get employees to deliver ?discretionary effort?? How to assess the level of engagement? Why free pizza and Coke every Friday is not a viable strategy? And more Drawing on a wealth of empirical evidence, Engaging Government Employees rejects the typical, one-size-fits-all approach to motivation and shows how America?s largest employer can apply the science of engagement to dramatically improve performance."

"Employee engagement adalah konsep yang relatif baru dan populer dalam pengembangan sumber daya manusia. Pegawai yang terlibat akan bekerja keras dengan pikiran positif, menyelesaikan pekerjaan mereka lebih cepat daripada yang lain, maka itu juga telah dipercaya berdampak pada retensi pegawai, produktivitas, profitabilitas, loyalitas, dan keselamatan. Pada 2015-2018, database kinerja pegawai menunjukkan bahwa ada pegawai Kementerian Keuangan Republik Indonesia memiliki kinerja buruk dan buruk. Selanjutnya, peneliti mengidentifikasi pendekatan yang dianggap mempengaruhi employee engagement, ada karakteristik pekerjaan, praktik pengelolaan SDM, hubungan antara atasan dan bawahan, dan karakteristik individu. Penelitian ini akan menguji employee engagement di Sekretariat Jenderal-Kementerian Keuangan Republik Indonesia yang telah bekerja minimal 1 tahun. Penelitian ini akan menerapkan non probability sampling untuk 365 pegawai yang mewakili 2,660 populasi yang memenuhi kriteria. Kemudian, penelitian ini menggunakan metode analisis regresi berganda statistik untuk menanggapi tujuan penelitian. Tujuan dari penelitian ini adalah untuk memahami fenomena yang terjadi di organisasi-organisasi ini dan membantu memberikan referensi bagi organisasi dalam merancang strategi untuk meningkatkan employee engagement. Studi sebelumnya menunjukkan bahwa karakteristik pekerjaan, praktik pengelolaan SDM, hubungan antara atasan dan bawahan, dan karakteristik individu terbukti memiliki pengaruh yang signifikan terhadap employee engagement.

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Employee engagement is a relatively new concept and popular in human resource development. Employees who are engage will work hard with positive thoughts, accomplishing their work faster than others, then it also has been trusted impact to employee retention, productivity, profitability, loyalty, and safety. In the 2015-2018, employee performance database indicated that there were employees of the Ministry of Finance Republic of Indonesia had poor and bad performance. Furthermore, the researcher identified approaches that were considered to affect employee engagement, there are job characteristics, HR management practices, relationships between leader and member, and individual characteristics.This study will examine employee engagement in Secretariat General-Ministry of Finance Republic of Indonesia who have worked for at least 1 year. This research would apply non probability sampling to 365 employee representing 2.660 population that meet the criteria. Then, this study uses statistical multiple regression analysis methods to respond of research objectives. The purpose of this study is to understand the phenomena that occur in these organizations and help provide references for organizations in designing strategies to increase employee engagement. The previous study showed that job characteristics, HR management practices, relationships between leader and member, and individual characteristics proved to have a significant affect on employee engagement."

"Perkembangan industri perhotelan mengalami perkembangan yang terus meningkat dari tahun ke tahun yang ditunjukkan dengan meningkatnya jumlah hotel dan meningkatnya penyerapan tenaga kerja di industri ini. Namun, adanya turnover pegawai yang tinggi, mengakibatkan tidak stabilnya performa dari industri perhotelan karena akan mengganggu proses bisnis dan menyebabkan ketidakteraturan pekerjaan sehingga akan mengurangi kepuasan pelanggan dan menyebabkan penurunan profit perusahaan. Hubungan keeratan antara karyawan dan perusahaan menjadi faktor kunci dari tingkat turnover yang terjadi di perusahaan. Hasil perhitungan nilai keeratan karyawan hotel dengan metode Human Sigma mendapatkan nilai 47,69% dan berada pada kuadran 4 pada kondisi optimized. Selanjutnya dibuat rancangan strategi menggunakan analisis hasil per variabel dan pertanyaan untuk perbaikan nilai keeratan hubungan karyawan dan perusahaan. Berdasarkan analisis tersebut didapatkan variabel yang memiliki nilai terendah yaitu Health, Wellness, and Safety Theme. Sehingga dibutuhkan analisis IFE, EFE, dan SWOT untuk meningkatkan nilai variabel tersebut.

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Growth of Indonesia hospitality industry has increasing continuously as indicated by the increasing number of hotels and the employment in hospitality industry. In addition, the high employee turnover in this industry causes the instability of company?s performance because it affects the business process of company and makes the irregularity of work. This condition will reduce customer statisfaction and lead to profit reduction. The engagement between employee and company is a key factor of employee turnover rate.

The results of employee engagement using Human Sigma Method is 47,69% in quadrant 4 with optimized condition. Then, the strategy was made using the result based on variable and question in questionnaire to make the improvement of employee engagement. The result shows that Health, Wellness, and Safety Theme variable has the lowest value. So it takes IFE, EFE, and SWOT analysis to increase the value engagement of this variable."

"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less."

"Imagine the benefits to be gained from a pool of employees who act as though they own the business: greater motivation, increased productivity, and a supercharged desire to succeed. As a young entrepreneur who turned a small PR business into a highly successful, international communications firm, Jennifer Prosek has experienced firsthand the power of instilling an 'owner's mind-set' in every employee. In "Army of Entrepreneurs", Prosek presents an easy-to-follow action plan any company large or small can use to build a workforce dedicated to generating new business, creating new products and services, and sustaining growth. Filled with inspiring examples, the book shows readers how to: motivate, train, and reward their employees; provide everyone from interns to executives with the skills and support they need; and refresh and evaluate the program over time for continuous results. Great businesses aren't built by a single leader or rainmaker. This book shows how to transform any workforce into a profit-generating army and reap the rewards."