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"Empower staff and the organization with savvy delegation skills for 21st-century success. Delegation has always been an essential supervisory and managerial competency. In today?s lean, competitive workplace, it?s a survival skill for organizational success. This lively new look at an old skill addresses today?s delegation challenges with a workable plan and many practical exercises to ensure successful implementation. Discover what delegating really involves and learn to make confident delegating choices. Readers will learn how to: ? Respond rapidly to changing circumstances and employ time and resources more productively ? Delegate effectively in team, virtual and cross-functional environments ? Assess your own delegating ability and address your hesitations about delegation ? Give employees the authority and responsibility they need to get the job done ? Avoid common mistakes of delegation, including reverse delegation ? Identify which types of tasks and responsibilities should be delegated and which ones should not ? Monitor the delegation process, evaluate progress, identify problems and reward success ? Improve goal-setting, prioritizing, planning, communication and feedback skills ? Delegate across the organization, to peers, subordinates and team-members. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Intelligence, ambition, and skill can take you a long way to achieving your career goals-but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you'll be going nowhere fast. The etiquette edge gives you a clear, commonsense approach to making "good behavior" a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to: make a great impression on bosses, and get along with "enemies", deliver uncomfortable-to-convey information with tact and finesse-including condolences, turn your body language into a communication asset, register complaints without sounding like a troublemaker, skillfully schmooze your way to success...and much more rather than dwelling on dry, nitpicky rules."

"Leadership Lessons details the importance of preparing for success (acquiring expertise), to enduring against obstacles, to recognizing and exploiting opportunities."

"J.P. Morgan once famously remarked, 'Millionaires don't have astrologers. Billionaires do'. For modern business professionals, the idea that what's in the stars might have some bearing on the very cut-and-dried, numbers-dominated corporate environment may seem pretty 'out there'. But time and time again, the science of astrology has been shown to provide uncanny insight into timing and trends. This book examines the accomplishments of hundreds of business greats - from Walt Disney to Oprah Winfrey to Bill Gates - through the remarkable and surprising lens of astrology."