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"Becoming a business partner with an organization is quickly becoming the norm rather than the exception for workplace learning and performance professionals. But where do you begin to build the credibility and expertise to truly participate at the partner level in an organization? This Infoline offers solid advice using a four-step process to build this baseline credibility necessary for a seat at the business partner table. Useful self-assessments are provided along the way to check your readiness for each level, as well as a template to create a business oriented annual report for the training function."

"Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience."

"A comprehensive training program for improving interpersonal relationships, teaching negotiation skills, resolving conflict, and strengthening assertiveness. Communication Skills Training provides complete communication skills training in one comprehensive resource. Use this step-by-step guide to enhance individual interpersonal communication abilities while improving communication and collaboration throughout your organization."

"Boost trainee confidence and grow expert negotiators with this step-by-step program.Anyone can learn how to negotiate with proper training. Negotiation Skills Training offers a unique five-step process and practical exercises to help learners present clear and convincing arguments to develop and improve the vital skill of negotiation."

"Summary: "Communication Skills Training offers all the resources and tools needed to design engaging and highly effective training to help people develop the communication skills that drive performance. The innovative half-day, full-day, and two-day workshop programs can be tailored to your organization's business needs. Developed by seasoned practitioner of communication training Maureen Orey, this complete workshop guide delivers basic design, facilitation, and evaluation advice with a focus on quick, easy-to-use programs"--Back cover. "

"Improving job performance through training often requires employees "

"Teach SMEs how to train their peers with customizable training focused on facilitation best-practices and pre-designed events.As more subject matter experts find themselves in the role of facilitator, there is increasing demand to prepare and support these SMEs. Facilitation Skills Training provides an overview of the facilitators role, a step-by-step guide for facilitation, and an array of facilitation tips, tools, and techniques."