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"Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience."

"Understanding business etiquette and protocol intelligence gives professionals an edge. These soft skills may seem inconsequential, but they go a long way toward building your reputation and image. This Infoline is designed for anyone looking to understand the basics of professional etiquette. Readers will learn how to make proper introductions, greet international clients, and navigate business lunches and dinners."

"As a training and development or human resource professional, do you have the knowledge, skills, and experience you need to become an indispensable strategic partner within your organization? Building Business Acumen for Trainers provides step-by-step practical advice on business practices guaranteed to win the support, respect, and attention of your organization. Written for both new and seasoned professionals, this essential resource will show how to put into practice the three critical areas of business acumen"

"Since its publication two years ago, Telling Ain't Training and its enthusiastic and entertaining authors have gained a popularity no one could have predicted. Readers and audiences around the world have taken to heart the book's central admonition to be learner advocates who seek to transform learners not merely transmit information. In packed conference rooms, in sold-out Telling Ain't Training mini-conferences and workshops, and through the sale of thousands of copies of the book, Harold and Erica have built a following of fans who have wanted more. This book, Beyond Telling Ain't Training Fieldbook, is the answer to these many requests to provide a practical, on-the-ground guide to help individuals and their organizations fully implement the powerful principles in Telling Ain't Training. Beyond Telling Ain't Training Fieldbook provides readers with concrete actions and support materials to help transform telling to training. You will find useful worksheets, assessments, tools, and advice that will enable you and your organization to realize the true value of workplace learning. Like the original book, readers will recognize the easy-to-read, breezy writing style, and icons designed to help in the learning journey."

"Contents :- Preface - Acknowledgments - Chapter 1: Introduction: E-learning and training transfer - Chapter 2: The Bears, the Bees, and the Honey - Chapter 3: Techniques to Integrate Education (TIEs) - References - About the author - Index "

"Contents :- Preface - Chapter 1: Introduction—How to use this book effectively - Chapter 2: An introduction to performance management - Chapter 3: Assessing your performance management culture and competencies - Chapter 4: Turning people on to learning - Chapter 5: Evaluating your training program results - Chapter 6: One-day workshop on establishing a coaching relationship for great performance - Chapter 7: One-day workshop on performance goal setting - Chapter 8: One-day workshop on diagnosing employee performance problems and developing improvement plans - Chapter 9: One-day workshop on conducting performance coaching and annual performance analysis and planning conversations - Chapter 10: Half-day workshop on the employee’s role within the partnership for performance and performance coaching conversations - Appendix A: Using the accompanying CD materials - Appendix B: Handouts - Appendix C: Training instruments - Appendix D: Training tools - Appendix E: Learning activities - For Further Reading - About the authors - Index "

"All effective trainers have certain skills and qualities in common. The core competencies of good trainers are skills that allow trainers who possess those competencies to increase their effectiveness in organizations as well as sustain the overall training profession. This Infoline presents a set of core competencies for trainers based on the ASTD Competency Models foundational competencies that fall into the categories of business and management, interpersonal, and personal. For the trainer who continually works to improve his or her skills, this issue will enable him or her to develop and demonstrate these competencies on the job, assess competencies that may need to be developed further, and chart a path for future growth."