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"[ABSTRAKKecemasan merupakan hal yang sering dilaporkan ketika anak dihadapkan pada prosesoperasi. Penelitian ini bertujuan mengidentifikasi dampak penggunaan buku ceritabergambar terhadap kecemasan sebelum operasi. Design Penelitian adalah quasieksperiment:Post test-only non equivalen control group. Sampel penelitian adalah 34anak usia sekolah yang akan menjalani operasi, dipilih dengan teknik Consecutivesampling. Kelompok intervensi diberikan informasi dengan buku cerita bergambar dankelompok kontrol mendapatkan informasi rutin rumah sakit. Hasil penelitianmenunjukan anak yang mendapatkan persiapan dengan buku cerita bergambarmengalami kecemasan sebelum operasi lebih rendah (p=0,003). Penelitian inimerekomendasikan pemberian informasi dengan buku cerita bergambar sebagai salahsatu intervensi persiapan operasi

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ABSTRACTAnxiety is often reported among preoperative children. This study aimed to identify theimpact of story book on preoperative anxiety among school-age children. Researchdesign was quasi experiment: Post test -only non equivalent control group toward 34which were selected with consecutive sampling technique. Children on interventiongroup were prepared with pictured story book, while children on control group wereprepared with hospital routine information. The result showed that children whoseprepared with pictured story book experienced less preoperative anxiety (p=0,003). Thisresearch recommends pictured story book as one of interventions for preoperativepreparation;Anxiety is often reported among preoperative children. This study aimed to identify theimpact of story book on preoperative anxiety among school-age children. Researchdesign was quasi experiment: Post test -only non equivalent control group toward 34which were selected with consecutive sampling technique. Children on interventiongroup were prepared with pictured story book, while children on control group wereprepared with hospital routine information. The result showed that children whoseprepared with pictured story book experienced less preoperative anxiety (p=0,003). Thisresearch recommends pictured story book as one of interventions for preoperativepreparation., Anxiety is often reported among preoperative children. This study aimed to identify theimpact of story book on preoperative anxiety among school-age children. Researchdesign was quasi experiment: Post test -only non equivalent control group toward 34which were selected with consecutive sampling technique. Children on interventiongroup were prepared with pictured story book, while children on control group wereprepared with hospital routine information. The result showed that children whoseprepared with pictured story book experienced less preoperative anxiety (p=0,003). Thisresearch recommends pictured story book as one of interventions for preoperativepreparation.]"

"Terapi musik merupakan salah satu terapi komplementer pada anak yang mengalami mual muntah lambat akibat kemoterapi. Mual muntah lambat merupakan efek yang paling menimbulkan stres pada anak dan keluarga. Tujuan penelitian untuk mengidentifikasi pengaruh terap musik terhadap mual muntah lambat pada anak usia sekolah dengan kanker. Desain penelitian adalah kuasi eksperimen dngan pre-post test control design.Hasil penelitian menunjukkan perbedaan mual muntah setelah mendapatkan terapi musik pada kelompok intervensi bermakna dibandingkan kelompok kontrol. Kesimpulannya, terapi musik secara signifikan dapat menurunkan mual muntah lambat akibat kemoterapi. Disarankan agar terapi musik dapat diterapkan sebagai intervensi keperawatan dalam menangani pasien yang mengalami mual muntah lambat akibat kemoterapi.

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Music therapy is one of complementary theray on children who experience delayed nause vomiting as chemotherapy effect. Nausea vomiting is an effect that cause stress in children and their family. The purpose iof this research was to identify the effect of music therapy on delayed nausea vomiting in school age who suffered from cancer. Design research used a quasi experimental with pre-post test control design.Result show that there were significant decrease of average delayed nausea vomiting on intervention group that was given music therapy comparing to control group. Music therapy significantly decrease delayed nause vomiting as chemotherapy effect in school age who suffered from cancer. It is suggested that music therapy can be intergrated as part of nursing intervention in delivering nursing care for patients who experience delayed nausea vomiting as chemotherapy effect."

"Penanganan pasangan ingin anak membutuhkan kesabaran dari pihak medis maupun pasien di samping kemampuan mendiagnosa serta pengobatan yang terarah. RSUP Dr. Hasan Sadikin mempunyai kelompok kerja ART (Assisted Reproduktif Technology) dengan surat keputusan Direktur Nomor: Kp 01.01.1.2.231.P tanggal 20 Nopember 1995, untuk mengembangkan Tim Ahli Bayi Tabung di Seksi Infertilitas SMF Kebidanan dan Penyakit Kandungan. Kememapuan penangann pasangan infertil di RSUP Dr. Hasan Sadikin masih jauh dari memadai, karena keterbatasan sarana, sedangkan kebutuhan akan pelayanan ART sudah mendesak. Penelitian ini dilakukan dengan tujuan memperoleh gambaran trend pelayanan infertilitas di RSUP Dr. Hasan Sadikin dan memilih model strategis yang tepat untuk di terapkan. Penelitian ini adalah operasional riset yang dianalisis secara kuantitatif dan kualitatif. Hasil penelitian dari analisia situasi menggambarkan total jumlah kunjungan pelayanan mengalami penurunan sekitar 19,21% dan dari total jumlah kasus, 87% kasus usia di bawah 35 tahun potensi untuk ditangani tuntas dan 67% kasuss memerlukan tindakan ART, pada periode tahun 1993-1997. Hasil analisis metode Dekamposisi menggambarkan faktor trend kunjungan menurun, sehingga sulituntukmerencanakan sasaran jangka panjang, dan Indeks Musim.memperlihatkan peningkatan hanya pada bulan Januari, Maret, Mai, Juni, Nopember dan Desember, sehingga baru dapat mereucanakan sasaran jangka pendek di pelayananinfertilitas. Hasil analisis metode Delphi menggambarkan derajat pelaksanaan rendah, akselerasi pelayanan lamban, adanya factor pendorong dan penghambat pelaksanaan serta masalah keuangan sebagai faktor kekuatan, kelemahan, ancaman dan peluang Seksi Pelayanan Infertilitas. Hasil analisis matrike SPACE dalam memposisikan strategi sebagai langkah awal pemilihan model strategi, yaitu pada Kuadran I: Agresif adalah pertumbuhan dan perkembangan. Pada penelitian ini dibahas dua strategi alternatif untuk memilih model strategi yang tepat, yaitu strategi umum/bisnis dan strategi operasional. Untuk mengembangkan pelayanan infertilitas di RSUP Dr. Hasan Sadikin saat ini dipilih strategi operasional dengan sasaran elemen kunci pengembangan di bidang pemasaran, keuangan, produksi/operasi, riset dan pengembangan, sumber daya manusia serta konsisten dengan target lahir bayi tabung, sehingga. dapat disusun program kerja berdasarkan pendekatan legislatif, edukatif, ekonomi, administratif dan teknis.

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Managing couples wishing to have children needs patience from the medical services as well as the patient besides ability to diagnose and well planned medical treatment. Dr. Hasan Sadikin Provincial Hospital developed has an ART (Assisted Reproductive Technology) team work through the Director's Decree: Kp. 01.01.2. 231.P date 20'h November 1995. This Team of Experts of Test-tube Babies at the Infertility Division, Obstetrics and Gynecology Department is developing it capability in managing infertile couples at Dr. Hasan Sadikin Provincial Hospital, however it still far from adequate, due to limited facilities, while the need for ART services is already urgently field.

This is an operational research study, utilizing quantitative and qualitative analysis, aiming at obtaining the trend of the infertility service demand at Dr. Hasan Sadikin Provincial Hospital, and selecting a correct strategy model to be applied.

The situational analysis of this study revealed for that a period of 1993-1997 there was a decrease of around 19,21% in the total number of visits; in which, 87 % of the cases of those under 35 years of age and were potential for complete treatment, while 67% of the cases needed an ART management.

Analysis by decomposition method revealed that the trend factor decreased, so that it was difficult to plan for a long term target, and that the season Index showed an increase only in the months of January, March, May, June, November, and December, so that only a short term plan could be planned in the infertility services.

Analysis by the Delphi method revealed a low level of implementation, a slow acceleration of service, the presence of enchancing and delaying factors in the implementation, and also financial problems as factors of strength, weakness, threat, and opportunity in the infertility services.

Result of SPACE matrix analysis in positioning strategy as an initial step in the selection of a strategy model, is as follows Quadrant I: Aggressive is growth and development.

In this study two alternative strategies were analyzed to choose the right strategy model, i.e. general business strategy and operational strategy to develop the infertility services at Dr. Hasan Sadikin Provincial Hospital. At present the operational strategy was selection with the development key element as the target in the aspect of marketing, finance, production/operation, research and development, human resources, and consistent with the birth of test-tube babies as target, so as to allow the compilation of a working program based on a legislative, educative, economic, administrative, and technical approach."

"Kemoterapi sering menimbulkan kecemasan, mual dan muntah. Salah satu tindakan nonfarmakologis untuk mengatasi kecemasan,mual dan muntah setelah kemoterapi adalah dengan relaksasi Progressive Muscle Relaxation (PMR).Tujuan penelitian ini adalah mengidentifikasi pengaruh PMR terhadap kecemasan, mual, dan muntah setelah kemoterapi pada kanker payudara di RS Dr. Hasan Sadikin Bandung. Metoda penelitian quasi experiment.Rancangan penelitian yang digunakan adalah pre and post test group design dengan kelompok kontrol. Sampel berjumlah 70 orang. Teknik pengambilan sampel consecutive sampling. Alat yang digunakan kuesioner kecemasan State and Trait dan Morrow Assesment Nausea and Emesis (MANE) untuk mengukur mual dan muntah. Kelompok intervensi diberikan relaksasi dengan Progressive Muscle Relaxation (PMR) sehari dua kali selama satu minggu post kemoterapi (dua siklus kemoterapi) atau secara total, subjek melakukan 28 kali relaksasi dengan PMR.Untuk menguji perbedaan rata-rata skor kecemasan, mual, dan muntah pada kelompok kontrol dan intervensi digunakan uji T.Hasil penelitian usia, tingkat pendidikan, dan siklus kemoterapi setara. Selisih Penurunan rata-rata kecemasan, mual, dan muntah sebelum dan setelah PMR pada kelompok intervensi berbeda secara bermakna (p value=0,000).Kesimpulan PMR dapat menurunkan kecemasan, mual, dan muntah setelah kemoterapi pada pasien kanker payudara di RS. Dr. Hasan Sadikin Bandung. Disarankan PMR diterapkan di rumah sakit sebagai salah satu terapi komplementer nonfarmakologik untuk mengatasi kecemasan, mual, dan muntah, dibuat sebagai prosedur tetap dalamintervensi keperawatan.

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ABSTRACTChemotherapy often causes anxiety, nausea and vomiting. One of the complementary therapy nonfarmacological procedures to overcome post-chemotherapy anxiety, nausea, and vomiting is Progressive Muscle Relaxation (PMR).The objective of the research is to identify impact of PMR on anxiety impact of PMR on anxiety, nausea, and vomiting after chemotherapy for breast cancer at Dr. Hasan Sadikin Hospital in Bandung. The research method was a quasi experimental.The research design was pre and post groups design with a control. The number of the sample participated in the study was 70 persons. The sample collection technique used was a consecutive sampling. One quesionare was utilized the State and Trait and the Morrow Assessment Nausea and Emesis (MANE) to measure nausea and vomiting. The intervention group was treated with PMR twice a day for one week post chemotherapy (two cycle of chemotherapy) or subjek was relaxation with PMR for 28 times, totally. To test the average difference in scores of anxiety, nausea, and vomiting in in the control and the intervention groups, a ttest was used.The research result demonstrated tha the age, education, and the chemotherapy cicle is equal.the average scores of anxiety, nausea, and vomiting before and after PMR in the intervention groups decreases significantly (pvalue=0,000). It is conclude that PMR can reduce anxiety, nausea, and vomiting after chemotherapy among patient with breast cancer at Dr. Hasan Sadikin Hospital in Bandung.It is recommended that PMR should be used in hospitals as a complementary therapy to overcome anxiety, nausea, and vomiting nonpharmacologicaly. In addition, a recommendation also directed to the management of hospital to include PMR as a standard nursing procedure."

"Sekitar 490.000 perempuan di seluruh dunia didiagnosa menderita kanker serviks danrata-rata 240.000 kasus kematian perempuan terjadi akibat kanker serviks dan hampir80% dari kasus tersebut terjadi di negara-negara berkembang (WHO, 2008). Nyerimerupakan keluhan terbanyak yang dirasakan penderita kanker. Seperti halnya dikatakanoleh Abernethy, Keefe, McCrory, Scipio, (2006), angka kejadian nyeri pada semuapasien kanker sekitar 25% pada kanker yang baru terdiagnosa dan sekitar 60% sampaidengan 90% pada kanker stadium lanjut. Dodd, Miaskowski, dan Paul (2001)mengidentifikasi terjadinya nyeri pada pasien dengan kanker yang mendapatkankemoterapi. Tujuan :dari penelitian ini mendapatkan gambaran efektifitas Brief CBTterhadap nyeri dengan menggunakan instrumen Numeric Rating Scale (NRS) dan PerceivedMeaning Cancer Pain Inventory (PMCPI). Metoda : quasi experimental pre post test withcontrol group, teknik consecutive sampling terhadap 51 sampel : 26 intervensi dan 25kontrol. Hasil penelitian ditemukan penurunan intensitas nyeri dan PMCPI yang mendapatCBT lebih besar dibanding yang tidak mendapat CBT (p-value < 0,05). Rekomendasi: BriefCBT dijadikan terapi terpadu dalam manajemen nyeri pada pasien kanker serviks.

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Approximately 490,000 women worldwide are diagnosed with cervical cancer and

anaverage of 240,000 female deaths occur from cervical cancer and nearly 80% of these

cases occur in developing countries (WHO, 2008). Pain is a complaint that is felt most

cancer patients. As well said by Abernethy, Keefe, McCrory, Scipio, (2006), the incidence

of pain in all cancer patients about 25% in the newly diagnosed cancers and approximately

60% to 90% in advanced cancer. Dodd, Miaskowski, and Paul (2001) identified the

occurrence of pain in patients with cancer receiving chemotherapy. The purpose: to get an

overview of the research on the effectiveness of brief CBT pain using instruments Numeric

Rating Scale (NRS) and Perceived Meanings Cancer Pain Inventory (PMCPI). Method:

quasi-experimental pre-post test with control group, 51 consecutive sampling technique to

sample: 26 intervention and 25 control. The results found reductions in pain intensity and

PMCPI that gets bigger than that CBT did not receive CBT (p-value <0,05).

Recommendation: Brief CBT therapy be integrated in the management of pain in patients

with cervical cancer."

"ABSTRAKBACKGROUND: The incidence lung tumors and mediastinum tumors are the main causes of death due to malignancies with 12,9% of all malignancy cases. Lung tumors are more common in developing countries. Biopsy of lung tumors and mediastinal tumors is a frequent and multidisciplinary action. The minimally invasive technique that is mostly done is percutaneus transthoracic needle aspiration biopsy (PTNAB). Research states that PTNAB is a safe, effective, and accurate procedure.OBJECTIVE: This study aimed to assess the effect of needle biopsy size on the success of biopsy and the incidence of pneumothorax in intrathoracal tumor patients in Hasan Sadikin General Hospital for the period 2014-2016.METHODS: This study is a clinical epidemiological study and observational analytic with a cross sectional study design involving 232 data of patients who met the inclusion criteria and did not meet the exclusion criteria. Matching is done because there are differences in the number of research subjects in each group. The total number of research subjects is 158 patient data. The test used is chi square.RESULTS: The results showed that PTNABs actions using large and small needles had a success rate of 73,4% and 49,4%, respectively, and were significantly different (p <0,05). The success rate of PTNABs actions is not significantly different from lung tumors and mediastinum. The success rate of PTNABs actions in mediastinal tumors using large and small needles was 92,3% and 50%, respectively, and was significantly different (p <0,05). The incidence of pneumothorax after PTNABs action is zero in both groups so analysis cannot be performed.CONCLUSION: This study concluded that the success of PTNABs actions using large-sized needles on small-sized needles differed significantly."

"Telah dilakukan penelitian tentang masalah bagaimana peluang pasar program HHC di RSHS Bandung tahun 1998, dengan tujuan utama diperolehnya informasi tentang kondisi peluang pasar program HHC RSHS Bandung. Ruang lingkup penelitian meliputi empat indikan peluang pasar ialah indikan Pelanggan, Pasar, Kontpetitor dan Lingkungan, dimana indikan Pelanggan membentuk kriteria daya tarik, sedangkan ketiga indikan lainnya membentuk kriteria kemungkinan keberhasilan bagi program HHC RSHS Bandung.Penelitian ini terdiri dari berbagai rancangan ialah:Studi data primer tentang pelanggan, yang terbagi dalam dua bagian ialah rancangan kualitatif dengan cara FGD untuk aspek sensitivitas pelanggan terhadap 4P dan perilaku pelanggan, dan rancangan kuantitatif untuk segmentasi pelanggan. Studi data sekunder tentang Pasar, dengan menggunakan rancangan time series. Studi data primer tentang kompetitor, dengan rancangan survei deskriptif, untuk mencari informasi pelayanan primer program HHC dan berapa besar pembayarannya.Studi data sekunder tentang lingkungan dengan rancangan time series, meliputi peraturan, sosial ekonomi, pendidikan , demografi dan epidemiologi di Jawa Barat. Studi data primer terhadap kemungkinan keberhasilan dan daya tank program HHC RSHS, melalui rancangan kualitatif dengan cara nursing expert judgment melalui teknik Delphi. Sebanyak tiga kali putaran.G. Studi data primer terhadap besarnya peluang pasar program HHC RSHS melalui expert judgment pengambil keputusan bidang keperawatan ( Kabid Keperawatan ) RSHS Bandung.Melalui penelitian ini telah diperolelb informasi bahwa program HHC di RSHS Bandung mepunyai daya tank dan kemungkinan keberhasilan yang tinggi, sehingga dapat disimpulkan bahwa peluang pasar program HHC di RSHS Bandung adalah besar.Mengingat basil penelitian memberikan informasi bahwa peluang pasar program 1-MC ternyata besar, maka disarankan kepada RSHS Bandung untuk membentuk organisasi khusus yang berada di bawah Kadir Pelayanan Medis dan keperawatan yang berperan dalam penyususunan pcrencanaan stratejik program HHC serta strateji pelaksanaan dan evaluasinya. Hal ini penting, mengingat Direktur telah menginstruksikan kepada Kepala Bidang Keperawatan untuk melaksanakan program HHC dalam bidang keperawatan, mendahului bidang lainnya. Untuk penelitian lebih lanjut, disarankan untuk mengenal lebih jauh kebutuhan dan harapan pelanggan dengan jumlah dan jenis pelanggan yang lebih besar dan bervariasi. Mengingat Program ini merupakan program baru, maka disarankan pula melakukan penelitian untuk melihat efisiensi dan efektifitas program, bail( dari sudut RSHS, piovider maupun pelanggan.

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A research concerning the market opportunity of Hospital Home Care Program in RSHS in 1998 has been made with the main aim to get the information about the market opportunity condition of the Hospital Home Care Program in Hasan Sadikin General Hospital Bandung. The scope of research covers four market opportunity indicators, the Consumer, Market, Competitor and Environment, where the Consumer indicator forms the criteria of attractiveness while the other three forms the criteria of the possibility of success for the program.

The research is divided into several designs:

1. Primary data study for the consumer, mainly divided into two sections, the qualitativedesign with FGD design for the aspect of the consumer's sensitivity toward the 4P's (Promotion, Product, Place and Price) and the quantitative design for the consumer's segmentation.

2. Secondary data study concerning the market, using the Time Series Design.

3. Primary data study concerning the primary competitor, using the descriptive survey in order to find the service of and cost charged for the Program.

4. Secondary data study concerning the environment, using the Time Series Design that covers the policies, social economy, education, demography and epidemiology in West Java Province.

5, Primary data study concerning the possibility of success and the attractiveness of Hospital Home Care Program in RSHS Bandung, through the qualitative design, using the Nursing expert judgment with three ruonds Delphi technique.

6. Primary data study concerning the market opportunity through the expert judgment of the decision makers of the Nursing Division of RSHS Bandung.

The research finds that the Hospital Home Care Program in Hasan Sadikin General Hospital has a high attractiveness and possibility of success so that it can be concluded that the market opportunity of the program is high.

As the research result shows that the market opportunity of the program is indeed great, it is recommended for the RSHS Bandung to form a special organization under the authority of Wadir Pelayanan R4edis dan Keperawatan that functions in the strategic planning, actuating and evaluation of the program. This is important, as the Director has instructed The Nursing Division to proceed with the program, ahead of other divisions. For further research, it is recommended to find out the needs and expectancy of the consumer through the FGD with more and varied consumers participate. Since it is new, when starting to work out, it is recommended to make a further research to find out the efficiency and effectiveness of the program, from the RSHS, providers and consumers point of view."

"Di rumah sakit pendidikan dengan kapasitas 925 tempat tidur, telah dilakukan program pengendalian infeksi nosokomial sejak tahun 1985. Tahun 1988 rumah sakit ini ditunjuk menjadi Rumah Sakit Model untuk pengembangan program pengendalian infeksi nosokomial di Indonesia.Tujuan penelitian ini adalah mengidentifikasi faktor-faktor penyebab kegiatan Panitia Pengendalian Infeksi Nosokomial menurun sejak tahun 1990 dengan menitikberatkan pada faktor organisasi, sumber daya, dan kegiatan tim.Adapun rancangan penelitiannya adalah deskriptif kualitatif dan berupa studi kasus dimana sasaran penelitian diambil secara purposif.Hasil yang didapat adalahSejak akhir tahun 1990, rumah sakit ini memusatkan perhatiannya kepada persiapan " Rumah Sakit unit Swadana ", sehingga seluruh kegiatan dan penggunaan sumber daya baik sumber daya manusia, dana, sarana diarahkan dalam persiapan ini. Sedangkan program-program lainnya dipersiapkan untuk tahap berikutnya.Menyadari pentingnya program pengendalian infeksi nosokomial, maka perlu adanya kesepakatan di tingkat pimpinan Rumah Sakit mengenai perlunya Panitia Pengendalian Infeksi Nosokomial diaktifkan kembali.Struktur organisasi Panitia Pengendalian Infeksi Nosokomial sangatlah kompleks, sehingga perlu disederhanakan dan dibutuhkan uraian tugas yang jelas dan terperinci.Susunan anggota Panitia Pengendalian Infeksi Nosokomial sebagian besar terdiri dari kalangan medis. Program Pengendalian Infeksi Nosokomial merupakan program terpadu, sehingga dibutuhkan anggota anggota yang berasal dari kalangan medis maupun penunjang medis. Selanjutnya ketua Panitia Pengendalian Infeksi Nosokomial dan anggota-anggotanya perlu dipilih yang dapat melaksanakan kegiatan program ini secara aktif dan mempunyai minat yang besar pada program ini.Anggota-anggota program pengendalian infeksi nosokomial mau ikut serta secara aktif, tetapi mereka sadar akan kemampuan mereka yang terbatas, sehingga perlu terus menerus diberi pengarahan dan ilmu yang memadai.

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Factors that Cause Activities of the Infection Control Committee Decline in " RSUP Dr. Hasan Sadikin Bandung"In a 925 bedded teaching hospital, Infection Control Program (ICP) was done since 1985 was chosen to be a model of developing infection control program for Indonesia.

The aim of this study is, to identify factors, that cause the activities of Infection Control Committee (ICC) declined since the end of 1990.

The result of this study , discovered :

Since the end of 1990 , Hospital attention has focused in preparing this hospital to become a " Rumah Sakit unit Swadana " which needed all the sources including human , financial and other facilities. Because ICP is very important, the hospital should be committed to this program.

The organization structure of ICC is very complex. Up till now, there are no detailed job descriptions.

The members of the ICC are only from the medical staff. Since ICP is a hospital wide program, its membership should have also representatives from other services/departments in the hospital. The chairman and all its members should be active involved and should have a special interest in this program.

In principal the members of ICC are willing to join this program, but they are aware, that they need much more information about infection control in the hospital.

References : 44 (1979-1996)"

"Penelitian ini membahas hubungan antara kualitas layanan, kepuasan, dan loyalitas pasien. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 96 orang dan merupakan pasien yang harus melakukan kunjungan ulang. Hasil analisis statistik menunjukkan tidak terdapat hubungan antara penilaian kualitas layanan dengan karakteristik pasien (p-value > 0,05). Tidak terdapat hubungan antara kepuasan dengan karakteristik pasien (pvalue > 0,05). Tidak terdapat hubungan antara loyalitas pasien dengan karakteristik pasien (p-value > 0,05). Terdapat hubungan antara kualitas layanan dengan kepuasan pasien (p-value = 0,000).Terdapat hubungan antara kepuasan dengan loyalitas pasien (p-value = 0,0002). Terdapat hubungan antara kualitas layanan dengan loyalitas pasien (p-value = 0,037). Kembalinya pasien dapat dikarenakan kepercayaan terhadap dokter. Tidak kembalinya pasien dapat dikarenakan pasien kecewa pada pelayanan atau beralih ke sarana pelayanan lain.

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This research discussed the relationship of service quality, satisfaction, and patient loyalty. This was a quantitative research with cross-sectional design of study. Data was acquired from 96 respondents who were required to do control by physician. Statistical findings demonstrated that there was no difference of satisfaction service quality with patient's characteristics (p-value > 0,05). There was no difference of satisfaction with patient's characteristics (p-value > 0,05). There was no difference of patient loyalty with patient's characteristics (p-value > 0,05). There was relationship between each dimension of service quality with patient's (p-value > 0.000). There was relationship between of satisfaction with patient loyalty (p-value > 0.0002). There was relationship between service quality with patient loyalty (p-value > 0.037). Actual return behavior could be influenced by the patient's trust to physician. Unreturned behavior of patient due to disappointment ni service quality or switch to another service of facility."

"Asuhan keperawatan spiritual diberikan untuk memnuhi kebutuhan spiritual perempuan dengan kanker serviks. Tujuan penelitian ini untuk menggali lebih dalam tentang persepsi dan harapan perempuan dengan kanker serviks terhadap asuhan keperawatan spiritual. Penelitian ini menggunakan penelitian kualitatif dengan pendekatan studi fenomenologi deskriptif. Sampel ada enam partisipan dengan menggunakan purposive sampling. Analisis data menggunakan Collaizzi, diperoleh lima tema utama yaitu pengalaman perempuan pada awal didiagnosa kanker serviks, pengalaman perempuan terhadap kebutuhan spiritual, dukungan spiritual yang diberikan perawat, harapan terhadap penyediaan sarana ibadah dan harapan terhadap asuhan keperawatan spiritual. Saran perlu adanya asuhan keperawatan spirtual baku.

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Spiritual nursing care provided to meet the spiritual needs of women with cervical cancer. The aims of this study explored women with cervical cancer perceptions and expectations toward spiritual nursing care. Qualitative research design with phenomenoogy studies. This studies used purposive sampling consist of six participants. Data were analyzed with the Collaizzi's method.

The result identified five mayor themes which are: the experiences of women diagnosed with cervical cancer early, the experience of women toward spiritual needs, spiritual support provided by nurses, the participants hope of providing a means of worship and spiritual nursing care. Suggestion needed for standard raw spiritual nursing care."