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"Seiring dengan pesatnya kemajuan teknologi, kini hampir semua aktivitas dapat dilakukan dengan Internet, tidak terkecuali aktivitas berbelanja. Penelitian ini membahas tentang perilaku konsumen dalam berbelanja produk fashion secara online menggunakan Theory Reasoned Action (TRA) dengan melihat bagaimana variabel relative advantage, result demonstrability, compatibility, ease of use, visibility, dan perceived risk mempengaruhi sikap terhadap berbelanja produk fashion secara online. Selanjutnya juga bagaimana variabel attitude, dan subjective norms mempengaruhi intensi untuk terus melanjutkan penggunaan Internet untuk berbelanja produk fashion. Pengolahan data dalam penelitian ini menggunakan structural equation modeling (SEM). Hasil penelitian menunjukkan bahwa attitude dan offline subjective norms merupakan faktor yang berpengaruh terhadap intensi untuk terus melanjutkan pembelian produk fashion secara online. Ditambah juga, result demonstrability dan perceived risk berpengaruh terhadap sikap dalam berbelanja produk fashion secara online.

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Along with the rapid advances in technology, now almost all of the activities can be done with the Internet, including shopping activity. This study discusses consumer behavior on purchasing fashion products in the Internet using the Theory of Reasoned Action (TRA) to see how these variables; relative advantage, result demonstrability, compatibility, ease of use, visibility, and perceived risk affect attitudes toward online shopping fashion products. Furthermore, also how attitude, and subjective norms influence the intention to continue to use the Internet to purchase fashion products. Processing of the data in this study using structural equation modeling (SEM).

Findings show that consumers' attitude towards purchasing on the Internet is an influential factor on intentions to continue Internet purchasing. Additionally, result demonstrability and perceived risk are influential factors on attitudes towards this behavior."

"Adanya pandemi memaksa masyarakat untuk beradaptasi dengan banyak hal, salah satunya jual beli online. Produk fashion menjadi salah satu produk yang paling banyak dibeli secara online di Indonesia selama masa COVID-19. Namun, membeli produk secara online membutuhkan banyak pertimbangan karena konsumen tidak bisa menilai secara langsung produk yang akan dibeli. Penelitian ini bertujuan untuk menguji pengaruh information adoption, perceived e-WOM credibility, gender, online brand experience, website design and layout, dan online brand familiarity terhadap online purchase behavior konsumen merek pakaian fashion lokal di Indonesia. Selain itu, penelitian ini juga ingin mengetahui pengaruh central route dan peripheral route terhadap information adoption. Sebanyak 283 responden yang pernah membeli produk pakaian fashion merek lokal melalui website selama masa COVID-19 berhasil dikumpulkan dan kemudian dianalisis menggunakan Smart Partial Least Square (SmartPLS). Hasil penelitian ini memvalidasi Elaboration Likelihood Model yang menunjukkan bahwa central route dan peripheral route memiliki hubungan positif dengan information adoption. Selain itu, information adoption mempengaruhi perilaku pembelian online dan dapat dimediasi oleh perceived e-WOM credibility. Selanjutnya, online brand experience memiliki pengaruh yang signifikan terhadap online purchase behavior dan dapat dimediasi oleh online brand familiarity. Terakhir, gender dan website design and layout tidak memiliki pengaruh yang signifikan sebagai variabel moderasi antara perceived e-WOM credibility dan online purchase behavior, dan antara online brand experience dan online purchase behavior.

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The existence of a pandemic forces people to adapt to many things, one of which is buying and selling online. Fashion products are one of the most purchased products online in Indonesia during the COVID-19 period. However, buying products online requires a lot of consideration since consumers cannot directly judge the products to be purchased. This study aims to examine the influence of information adoption, perceived e-WOM credibility, gender, online brand experience, website design and layout, and online brand familiarity on consumer online purchase behavior of local fashion clothing brands in Indonesia. In addition, this study also intends to determine the influence of central route and peripheral route on information adoption. A total of 283 respondents who have experienced of purchasing local fashion clothing brand products through websites during COVID-19 period were successfully collected and then analyzed using the Smart Partial Least Square (SmartPLS). The results of this study validate Elaboration Likelihood Model, which show that central route and peripheral route have positive relationship with information adoption. In addition, information adoption influences online purchase behavior and can be mediated by perceived e-WOM credibility. Furthermore, online brand experience has a significant influence on online purchase behavior and can be mediated by online brand familiarity. Lastly, gender and website design and layout do not have any significant influence as moderating variables between perceived e-WOM credibility and online purchase behavior, and between online brand experience and online purchase behavior."

"Penelitian ini bertujuan untuk menganalisis bagaimana komitmen afektif (tinggi vs rendah) dalam situasi pembelian produk fashion mempengaruhi pilihan saluran konsumen (online vs offline) yang dimediasi oleh perceived hedonic benefit dari pembelian di dalam konteks multi-channel di Indonesia. Penelitian ini menggunakan eksperimen dengan between-subject design dengan 2 kondisi komitmen afektif. Dua skenario dirancang untuk masing-masing kondisi komitmen afektif dalam situasi pembelian produk fashion (tinggi dan rendah). Pengumpulan data dilakukan dengan menggunakan SurveyMonkey dan didapatkan 80 partisipan yang sudah memenuhi kriteria yang telah ditentukan, dimana 40 partisipan secara acak mendapatkan skenario kondisi komitmen afektif tinggi dan 40 partisipan secara acak mendapatkan skenario kondisi komitmen afektif rendah. Kemudian data tersebut diolah dan dianalisis dengan menggunakan program SPSS 27. Metode analisis data yang digunakan untuk menguji hipotesis dalam penelitian ini adalah binary logistics regression, chi-square test, independent sample t-test, dan regression bootstrapping procedure dalam PROCESS module (model 4). Penelitian ini menemukan bahwa ketika komitmen afektif dalam situasi pembelian produk fashion meningkat, konsumen akan lebih memilih berbelanja secara offline daripada online. Sementara ketika komitmen afektif dalam situasi pembelian produk fashion menurun, konsumen akan lebih memilih berbelanja secara online daripada offline. Penelitian ini juga menemukan bahwa ketika komitmen afektif dalam situasi pembelian produk fashion yang tinggi, maka perceived hedonic benefit dari pembelian akan lebih besar dibandingkan dengan komitmen afektif dalam situasi pembelian produk fashion yang rendah. Lebih lanjut, penelitian ini juga menemukan bahwa perceived hedonic benefit dari pembelian memediasi pengaruh komitmen afektif dalam situasi pembelian produk fashion terhadap pilihan saluran konsumen.

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This study aims to analyze the impact of affective commitment (high vs low) in fashion product purchase situation affect consumer’s channel choice (online vs offline) that mediated by perceived hedonic benefit from the purchase on productive workers in Jabodetabek. This study used an experiment with between-subject design with 2 affective commitment’s condition. From the collected data, 80 participants met criteria. 40 participants had scenarios with high affective commitment condition and 40 participants had scenarios with low affective commitment condition. The hypotheses in this study are tested using binary logistics regression, chi-square test, independent sample t-test, and the regression bootstrapping procedure in the PROCESS module (model 4). This study found that when affective commitment in fashion product purchase situation increasing, consumers will prefer to make a purchase on offline rather than online. Meanwhile when affective commitment in fashion product purchase situation is declining, consumers will prefer to make a purchase on online rather than offline. This study also found that when the affective commitment in fashion product purchase situation is high, perceived hedonic benefit from the purchase will be higher than when the affective commitment in fashion product purchase situation is low. Furthermore, this study also found that perceived hedonic benefit from the purchase mediate the impacts of affectice commitment in fashion product situation to consumer’s channel choice. "

"Perilaku pembelian-terencana yang dilakukan oleh konsumen online kini mulai bergeser pada perilaku pembelian tidak-terencana seperti impulse buying. Fenomena ini terjadi pada transaksi C2C commerce, sekalipun pemasar tidak memiliki kontrol yang besar seperti layaknya di B2C commerce. Penelitian ini bertujuan untuk memahami motivasi yang mendasari konsumen online dalam melakukan pembelian impulsif pada transaksi C2C commerce seperti yang diterapkan di FJB Kaskus. Penelitian ini menggunakan pendekatan kualitatif dengan metode in-depth interview untuk memperoleh gambaran mendalam dan menyeluruh mengenai motivasi konsumen online. Hasil penelitian menunjukkan bahwa motivasi pembelian dilatarbelakangi oleh kebutuhan hedonistik dan interaksi sosial yang terjalin di Kaskus yang merupakan komunitas virtual.

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Planned-buying behavior by online consumers are now starting to shifted to unplanned-buying behavior such as impulse buying. This phenomenon occurs in the transaction of C2C commerce, though marketers have less-control rather than in B2C commerce. This research aims to understand underlying motivations of online consumers' in doing an impulse buying in C2C commerce's transaction as applied in FJB Kaskus. This research uses qualitative approach with in-depth interview method to obtain an in-depth and thorough overview of the motivation of online consumers. The results showed that impulse buying's motivation is effected by hedonist needs and social interaction that are intertwined in Kaskus as a virtual community."

"Penelitian ini bertujuan untuk memberikan pemahaman mengenai pengaruh pengetahuan CSR konsumen terhadap perilaku pembelian produk hijau. Penelitian ini menggunakan sampel konsumen muda berusia 16-30 tahun yang berdomisili di Indonesia ketika pengambilan data survey dilakukan. Terdapat 233 respon yang valid yang dikumpulkan dengan menggunakan metode convenience sampling. Data dalam penelitian ini diproses dan dianalisa dengan menggunakan Partial Least Square - Structural Equation Model (PLS-SEM). Penelitian ini menemukan bahwa perilaku pembelian produk hijau dipengaruhi secara langsung oleh pengetahuan CSR konsumen dan sikap konsumen terhadap lingkungan. Penelitian ini juga menemukan bahwa anggapan efektifitas konsumen memoderasi hubungan antara pengetahuan CSR konsumen dan perilaku pembelian produk hijau, namun tidak memoderasi hubungan antara pengetahuan CSR konsumen dan sikap konsumen terhadap lingkungan. Meski begitu, sikap konsumen terhadap lingkungan tidak dipengaruhi oleh pengetahuan CSR konsumen, serta tidak terdapat hubungan moderasi yang disebabkan sikap konsumen terhadap lingkungan, antara pengetahuan CSR konsumen dan perilaku pembelian produk hijau. Studi ini diharapkan dapat memberi masukan terhadap pemerintah untuk mengetahui seberapa jauh konsumen muda di Indonesia telah memprioritaskan membeli produk ramah lingkungan. Serta untuk perusahaan, untuk mengetahui pentingnya melakukan kegiatan CSR dan mengkomunikasikannya secara efektif kepada konsumen.

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The purpose of this study is to understand whether consumer CSR knowledge influences green purchase behavior. The sample used in this study is young Indonesians aged 16-30 at the time the survey was taken. There were 233 valid responses collected using the method of convenience sampling. The data is processed and analyzed using the Partial Least Square—Structural Equation Model (PLS-SEM). This study finds that consumer CSR knowledge and environmental attitude directly influence green purchase behavior. Moreover, perceived consumer effectiveness moderates the relationship between consumer CSR knowledge and green purchase behavior but not in the relationship between consumer CSR knowledge and consumer environmental attitude. Meanwhile, consumer environmental attitude is not influenced by consumer CSR knowledge. Also, consumer environmental attitude does not mediate the relationship between consumer CSR knowledge and green purchase behavior. This study is expected to assist the government in measuring how far young Indonesian consumers have shifted to preferring a more environmentally-friendly product and for the company to assess the importance of exercising CSR activities and communicating effectively with the consumer."

"ABSTRAKPenggunaan internet di Indonesia sudah semakin melesat terutama pada bidang e-commerce online shopping yang berhubungan dengan produk fashion. Produsen melihat penjualan secara online dapat menjadi peluang untuk meningkatkan suatu penjualan karena di zaman sekarang mempunyai toko offline dan online dapat memudahkan produsen untuk memasarkan produknya terutama di bidang fashion. Sebagai online shopping yang sudah cukup terkenal, Zalora Indonesia memiliki berbagai macam penawaran tetapi dalam melakukan pembelian online seorang konsumen juga memiliki banyak pertimbangan sebelum akhirnya memutuskan untuk membeli produk di Zalora Indonesia. Pertimbangan tersebut berdasarkan harga, pelayanan, fasilitas dan kualitas yang diberikan. Sebagai situs belanja online fashion yang terkenal Zalora Indonesia dapat memberikan pengalaman yang serupa dengan pembelian secara offline.

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ABSTRACTThe use of internet in Indonesia has continuously increased in the field of e commerce online shopping mostly in the production of fashion. Producers sees a bigger opportunity in online business as nowadays having both online and offline business can increased sales mostly in the field of fashion. As one of the most popular online shopping website, Zalora Indonesia offers a lot of different key ideas to the consumer but in the process of purchasing product in online shop a consumer also have a lot of thought to put into before actually making the purchase. The factor of consideration are varies most of them are through price,service,facility and quality the shop offer. As a well known online shop,it is believed that Zalora Indonesia can give the same experience as an offline shop."

"Penelitian ini bertujuan untuk mengetahui hubungan customer expectation, perceived enjoyment, perceived ease of use, dan customer satisfaction terhadap repurchase intention barang bekas pakai secara online dalam konteks Carousell. Sampel yang digunakan dalam penelitian ini adalah pengguna aktif aplikasi Carousell yang berdomisili di Indonesia, berusia 17 - 55 tahun dan pernah membeli barang bekas pakai melalui aplikasi Carousell dalam 3 bulan terakhir. Kuesioner menggunakan platform Google Form dan mendapatkan keseluruhan responden dari berbagai media sosial dan melalui aplikasi Carousell. Dalam penelitian ini, terdapat 230 jumlah responden secara keseluruhan. Data yang terkumpul diolah menggunakan metode Partial Least Square - Structural Equation Modeling (SEM) dan menggunakan software SmartPLS. Hasil penelitian ini menunjukkan bahwa Customer Expectation memiliki pengaruh positif terhadap Perceived Enjoyment, Perceived Ease of Use dan Customer Satisfaction. Selanjutnya, Customer Satisfaction memiliki pengaruh secara positif terhadap Repurchase Intention. Lalu ditemukan pula Perceived Enjoyment mempengaruhi Customer Satisfaction dan Repurchase Intention secara positif. Sedangkan perceived ease of use terbukti mempengaruhi perceived enjoyment dan repurchase intention secara positif tetapi memiliki hubungan negatif terhadap Customer Satisfaction. Tetapi, Perceived Enjoyment terbukti memediasi hubungan Perceived Ease of Use terhadap Customer Satisfaction.

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This study aims to determine the relationship between customer expectation, perceived enjoyment, perceived ease of use, and customer satisfaction on repurchase intention of used goods online in the context of Carousell. The sample used in this study are active users of the Carousell application who are domiciled in Indonesia, aged 17 - 55 years and have purchased used goods through the Carousell application in the last 3 months. The questionnaire uses the Google Forms platform and gets overall respondents from various social media and through the Carousell application. In this study, there were 230 total respondents. The collected data was processed using the Partial Least Square - Structural Equation Modeling (SEM) method and using the SmartPLS software. The results of this study indicate that Customer Expectation has a positive influence on Perceived Enjoyment, Perceived Ease of Use and Customer Satisfaction. Furthermore, Customer Satisfaction has a positive influence on Repurchase Intention. Then it was also found that Perceived Enjoyment positively affected Customer Satisfaction and Repurchase Intention. Meanwhile, Perceived Ease of Use has been shown to positively affect perceived enjoyment and repurchase intention but has a negative relationship with Customer Satisfaction. However, Perceived Enjoyment is proven to mediate the relationship between Perceived Ease of Use and Customer Satisfaction"

"Dalam beberapa tahun terakhir, kemajuan teknologi mengalami perkembangan yang begitu pesat, dilihat dari munculnya mobile commerce yang bermunculan salah satunya Raena sebagai mobile commerce yang bergerak pada penjualan produk kosmetik dan/atau perawatan diri kemudian menyebabkan timbulnya online impulse buying behavior karena pengaruh consumer perceived value dan interpersonal influence. Tujuan dari penelitian ini adalah menganalisis pengaruh consumer perceived value terhadap online impulse buying behavior melalui interperosnal influence pada pengguna aplikasi Raena. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survey melalui kuesioner yang disadasarkan oleh metode purposive sampling. Jumlah responden dalam penelitian ini adalah 162 yang dijaring melalui online quesionnaire menggunakan Google Form. Pengolahan data dilakukan dengan menggunakan software SmartPLS 3.2.9. Hasil penelitian ini menunjukan bahwa terdapat pengaruh signifikan antara consumer perceived value terhadap online impulse buying behavior namun tidak terdapat pengaruh signifikan terhadap consumer perceived value terhadap online impulse buying behavior yang dimoderasi oleh interpersonal influence pada pengguna aplikasi Raena. Penelitian ini bermanfaat untuk menyusun strategi memaksimalkan online impulse buying behavior dalam Aplikasi Raena melalui rangsangan consumer perceived value. Berdasarkan hasil penelitian tersebut, penelitian selanjutnya dapat mempertimbangkan penggunaan variabel moderasi lain selain interpersonal influence yang dapat memoderasi hubungan antara consumer perceived value terhadap online impulse buying behavior.

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In last few years, technological advances have developed rapidly, seen from the emergence of mobile commerce, one of which is Raena as a mobile commerce engaged in selling cosmetic and/or personal care products which causes online impulse buying behavior due to influenced of consumer perceived value and interpersonal influence. The purpose of this study was to analyze the effect of consumer perceived value on online impulse buying behavior through interpersonal influence on users of Raena application. The study used a quantitative approach with a survey method on purposive sampling. The number of respondents in this study wes 162 obtained through online questionnaire using Google Form. Data processing was performed using SmartPLS 3.2.9. The results of this study indicate that there is an significant influence between consumer perceived value on online impulse buying behavior but there is no significant influence on consumer perceived value on online impulse buying behavior which is moderated by interpersonal influence on users of the Raena application. This research is useful for developing strategies to maximize online impulse buying behavior in Raena application trough consumer perceived value simulation. Based on the results of this study, further research can consider the used of ither moderating variabels besides interpersonal influence which can moderate the relationship between consumer perceived value and online impulse buying behavior."

"Tujuan dari penelitian ini adalah untuk mengidentifikasi faktor-faktor yang menentukan perilaku konsumen produk makanan anjing dan kucing berdasarkan Theory of Planned Behaviour. Berdasarkan teori, peneliti menggunakan model teoritis yang terdiri dari variabel attitude, subjective norms, perceived behavioural control (PBC), intention, behaviour dan diperluas dengan dimasukkannya variabel self-identity dan social norms. Survei dilakukan terhadap 300 pemilik anjing dan kucing melalui penyebaran kuesioner menggunakan platform online. Data yang diperoleh dianalisis menggunakan Structural Equation Modeling (SEM) menggunakan software LISREL 8.8 Full Version dan hasilnya menunjukkan bahwa intention cenderung dipengaruhi oleh attitude, subjective norms, perceived behavioural control (PBC), self-identity dan social norms. Selain itu, niat untuk membeli produk makanan anjing dan kucing cenderung mempengaruhi perilaku pembelian konsumen. Studi ini mendukung keselarasan Theory of Planned Behaviour dengan pemasaran produk makanan anjing dan kucing serta memperluas pemahaman tentang perilaku konsumen makanan anjing dan kucing.

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The purpose of this research study was to identify the factors that determine the consumer behaviour of dog and cat food products based on the theory of planned behaviour. According to the theory, researchers propose a theoretical model consisting of the constructs of attitude, subjective norms, perceived behavioural control (PBC), intention, behaviour, and expanded with the inclusion of the self-identity and social norms construct. The survey was conducted with 300 dog and cat owners through a questionnaire distribution using an online platform. Data obtained were analyzed using structural equation model using LISREL 8.8 Full Version software and the results indicate that the intention tends to be influenced by the attitude, subjective norms, perceived behavioural control, self-identity and social norms constructs. Furthermore, the intention to purchase dog and cat food products tend to influence consumer purchasing behaviour. The study supports the alignment of the theory of planned behaviour (TPB) adherence to the marketing of dog and cat food products, extending the understanding of the behaviour of the dog and cat food consumers."

"[ ABSTRAK Laporan ini bertujuan untuk menjabarkan tipe-tipe konsumen berdasarkan teori-teori mengenai kepribadian manusia. Teori kepribadian menerangkan adanya pengaturan yang dinamis dalam sistem psikofisik individu yang menentukan karakteristik perilaku dan pemikiran mereka (Allport, 1961). Melalui wawancara terhadap dua konsumen, laporan ini berusaha untuk menunjukkan bahwa kepribadian konsumen menjadi lebih rumit ketika mereka memilih sebuah produk. Seperti diketahui, saat ini terdapat begitu banyak pilihan merek maupun produk yang ditawarkan. Kepribadian adalah sesuatu yang unik yang dimiliki seseorang yang mencerminkan perpaduan antara perilaku dan karakteristik orang tersebut, dan karenanya diikuti oleh kemampuannya untuk merespon hal-hal yang terjadi di sekitarnya. Berdasarkan kenyataan ini, kepribadian konsumen dianalisa dengan tujuan untuk memperoleh strategi marketing yang cocok bagi pangsa pasar ini. Keunikan dalam kepribadian konsumen merupakan sebuah tantangan bagi bisnis untuk bisa memahaminya, sebab terdapat begitu banyak pasar yang perlu dianalisa, terlebih juga karena saat ini selera pasar begitu beragam. Tidaklah heran bahwa analisa kepribadian tidak dapat menjamin keberhasilan sebuah strategi marketing; walaupun hal tersebut membantu bisnis menemukan startegi marketing yang tepat dan juga, namun tak terbatas pada, produk yang tepat.

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ABSTRACT

;The purpose of this report is to describe the type of consumer based on personality theories. Personality theory explains about the dynamic organization within the individual of those psychophysical systems that determine the characteristics behavior and thoughts (Allport, 1961). Using interview to two consumers this report identifies that the personality of a consumer are getting more complex in purchasing a product. There are more option in products and brands that the consumers can choose. Personality is a unique particular characteristic that everybody has that reflects their blend of behavior and characteristics, and therefore followed by the ability in responding surrounding events. Therefore, the personality of the consumer shall be analyzed to be able to fit in the right marketing strategy to them and harness it. The unique aspect of the personalities in each person is really a challenge for a business to understand, as there are numerous markets that should be studied, especially that tastes are also varied among people nowadays. It?s a no wonder that personality analysis could not assure the success of a marketing strategy; though it will help the business to make a right marketing strategy and also, but not limited to, product;The purpose of this report is to describe the type of consumer based on personality theories. Personality theory explains about the dynamic organization within the individual of those psychophysical systems that determine the characteristics behavior and thoughts (Allport, 1961). Using interview to two consumers this report identifies that the personality of a consumer are getting more complex in purchasing a product. There are more option in products and brands that the consumers can choose. Personality is a unique particular characteristic that everybody has that reflects their blend of behavior and characteristics, and therefore followed by the ability in responding surrounding events. Therefore, the personality of the consumer shall be analyzed to be able to fit in the right marketing strategy to them and harness it. The unique aspect of the personalities in each person is really a challenge for a business to understand, as there are numerous markets that should be studied, especially that tastes are also varied among people nowadays. It?s a no wonder that personality analysis could not assure the success of a marketing strategy; though it will help the business to make a right marketing strategy and also, but not limited to, product, The purpose of this report is to describe the type of consumer based on personality theories. Personality theory explains about the dynamic organization within the individual of those psychophysical systems that determine the characteristics behavior and thoughts (Allport, 1961). Using interview to two consumers this report identifies that the personality of a consumer are getting more complex in purchasing a product. There are more option in products and brands that the consumers can choose. Personality is a unique particular characteristic that everybody has that reflects their blend of behavior and characteristics, and therefore followed by the ability in responding surrounding events. Therefore, the personality of the consumer shall be analyzed to be able to fit in the right marketing strategy to them and harness it. The unique aspect of the personalities in each person is really a challenge for a business to understand, as there are numerous markets that should be studied, especially that tastes are also varied among people nowadays. It’s a no wonder that personality analysis could not assure the success of a marketing strategy; though it will help the business to make a right marketing strategy and also, but not limited to, product]"