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"Today's healthcare supervisors are continually faced with smaller budgets, fewer workers, and greater responsibilities. The sixth edition of this text continues to provide information for future healthcare managers and supervisors who must address these challenges daily. Written primarily for those who have little to no management training, Umiker's offers practical suggestions for improving effectiveness, both as a supervisor and as an organization. Ideal for students in undergraduate, community, and career college programs, author Charles R. McConnell maintains Dr. William Umiker's clear, jargon-free writing style."

"Most rookie managers do not have what it takes to fulfil their position as the skills they've used to get where they are today, are not the same skills they're going to need as manager."