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"ABSTRAK Lingkungan bisnis yang berubah secara dinamis dan sulit diprediksi mengharuskan perusahaan untuk berusaha meningkatkan efektivitas, efisiensi dan kreatifitas. Hal tersebut bergantung pada sumber daya manusia sebagai pembawa perubahan, pembentuk proses serta budaya yang meningkatkan kemampuan perubahan organisasi. Perubahan tersebut akan mempengaruhi kinerja karyawan.Kinerja karyawan adalah faktor yang cukup penting karena akan berpengaruh secara langsung terhadap kinerja perusahaan.Visi PT Pertamina Hulu Energi untuk menjadi world class company menuntut perusahaan untuk mencapai keunggulan kompetitif yang berkelanjutan.Oleh karena itu, dalam menghadapi tuntutan perubahan tersebut perusahaan membutuhkan karyawan yang mau berkontribusi secara positif dengan tidak hanya terbatas pada kewajiban kerja formal, melainkan lebih dari itu. Hal ini disebut dengan organizational citizenship behavior. Organizational citizenship behavior dapat dikembangkan dari sistem organisasi dalam bentuk keadilan organisasi dan kualitas kehidupan kerja karyawan serta penerapan gayakepemimpinan transformasional yang baik.Penelitian ini bertujuan untuk menganalisa pengaruh gaya kepemimpinan transformasional terhadap organizational citizenship behavior melalui mediasi keadilan organisasi dan kualitas kehidupan kerja karyawan PT Pertamina HuluEnergi. Penelitian dilakukan terhadap 173 responden dan analisis data dilakukan menggunakan Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa gaya kepemimpinan transformasional memiliki pengaruhsignifikan terhadap organizational citizenship behavior secara langsung maupun tidak langsung dan bersifat positif melalui mediasi keadilan organisasi dan kualitas kehidupan kerja

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ABSTRAK The business activities is dynamically moving and unpredictable. It requires company to improve their effectfive, efficiency, and creativity. Those thingsdepend to human resource as an agent of change cultural forming process, and increase their ablity to change company culture. This change will give the effect to employee performance. This employee performance is one of important factor that can be effected to company performance.World Class Company as PT Pertamina Hulu Energi’s vision requires the company to achieve sustainablity competitive advantage. Therefore, to deal with dynamic demands, company needs employees who want to positively contributeto the company, not only formal responsibility, but more than that. This is called as Organizational Citizenship Behaviour. Organizational citizenship behavior can be developed by organizational system through organizational justice and quality of working life and good transformational leadership style.The research has purpose to analyze the effects of transformational leadership style to organizational citizenship behaviour through organizational justice and quality of working life of PT Pertamina Hulu Energi employees. This research was analyse by using Structure Equation Modelling (SEM) to 173 respondents. The result indicates that transformation leadership has directly and indirectly significant influence to organizational citizenship behaviour. It also has positive influence to organizational justice and quality of working life."

"Tesis ini menganalisis pengaruh kepemimpinan transformasional dan budaya organisasi terhadap organizational citizenship behavior melalui mediasi komitmen organisasi (Studi Kasus Pada AUTO2000 Cabang Yos Sudarso Jakarta). Penelitian ini merupakan penelitian kuantitatif dengan metode survei terhadap 150 orang karyawan AUTO2000 Cabang Yos Sudarso Jakarta. Data yang diperoleh diolah dengan menggunakan analisa statistik deskriptif dan SEM.Hasil penelitian menunjukkan bahwa 1), kepemimpinan berpengaruh signifikan positif terhadap OCB, 2) budaya organisasi berpengaruh signifikan positif terhadap komitmen organisasi dan 3) komitmen organisasi berpengaruh signifikan positif terhadap OCB. Lebih lanjut ditemukan pula, kepemimpinan transformasional dan komitmen organisasi tidak berpengaruh signifikan serta budaya organisasi dan OCB tidak berpengaruh positif.

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This thesis analyzes the influence of transformational leadership and organizational culture on organizational citizenship behavior through the mediation of organizational commitment (A Case Study AUTO2000 Yos Sudarso Branch). This research is a quantitative research with survey method on 150 employees AUTO2000 Yos Sudarso Branch. The data obtained were analyzed using descriptive statistical analysis and Structural Equation Modelling.

The results showed that 1), transformational leadership positive significant effect on OCB, 2) organizational culture has a significant positive effect on organizational commitment, 3) positive significant effect of organizational commitment on OCB, but 4) transformational leadership does not have positive effect on organiational commitment, 5) the last results indicates that organizational culture has no significant impact in the OCB. There's no strong mediating effect of organizational commitment on this study."

"Pelayanan berkualitas tinggi merupakan peluang bagi dealer untuk bersaing di industri alat berat yang saat ini kompetitif. Oleh karena itu, menjaga kepuasan pelanggan setia tetap menjadi prinsip bisnis yang vital dalam industri ini. Kualitas pelayanan akan ditentukan oleh peran penting dari gaya kepemimpinan. Para peneliti telah menyampaikan tentang hubungan antara gaya kepemimpinan yang dimediasi oleh customer oriented-organizational citizenship behavior (CO-OCB) mempengaruhi perilaku kualitas layanan, sementara yang lain berpendapat bahwa CO-OCB meningkat secara signifikan dengan adanya mediasi trust in leaders (TIL). Dalam penelitian ini peneliti menggunakan model paternalistic leadership Indonesia (PLI) dan model employee service quality (ESQ) untuk mengeksplorasi pengaruh gaya kepemimpinan pada kualitas layanan melalui CO-OCB dan TIL sebagai mediator. Untuk membuktikan hipotesis yang telah dirumuskan digunakan Pemodelan Persamaan Struktural (SEM) untuk pengolahan data dan juga pendekatan Multisample, yang dilakukan dengan menyebarkan kuisioner pada 1.700 karyawan melalui HR manager dan berkomunikasi langsung terhadap sebagian karyawan yang bekerja seluruh cabang operational sebuah dealer alat berat di Indonesia, sekaligus melihat pengaruh kepemimpinan paternalistik pada kualitas layanan karyawan. Studi ini ingin mengungkapkan bahwa pada industri alat berat, pengaruh paternalistic leadership Indonesia pada customer oriented-organizational citizenship behavior yang dimediasi sebagian oleh trust in leaders akan mempengaruhi employee service quality. Selain itu melalui pendekatan multisample dibuktikan bahwa sektor bisnis tidak mempengaruhi semua pengaruh variabel dependen terhadap variabel independen dalam model penelitian.  

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High quality service is an advantage for dealers to compete in today's competitive heavy equipment industry. Therefore, maintaining the satisfaction of loyal customers remains a vital business principle in this industry. Service quality will be determined by the important role of leadership style. Researchers have conveyed about the relationship between leadership style mediated by customer oriented-organizational citizenship behavior (CO-OCB) affecting service quality behavior, while others argue that CO-OCB increases significantly with trust in leaders (TIL) mediation. In this study, the researchers used the paternalistic leadership Indonesia (PLI) model and the employee service quality (ESQ) model to explore the influence of leadership style on service quality through CO-OCB and TIL as mediators. To prove the hypothesis that has been formulated, Structural Equation Modeling (SEM) is used for data processing and also the Multisample approach, which is carried out by distributing questionnaires to 1,700 employees through the HR manager and communicating directly with some employees who work in all operational branches of a heavy equipment dealer in Indonesia, while looking at the influence of paternalistic leadership on the quality of employee service. This study wants to reveal that in the heavy equipment industry, the influence of Indonesia's paternalistic leadership on CO-OCB which is partially mediated by trust in leaders affect employee service quality. In addition, through the multisample approach, it is proven that the business sector does not affect all the effects of the dependent variable on the independent variables in the research model"

"Penelitian ini bertujuan mengidentifikasi hubungan antara kepuasan kerja, kepemimpinan transformasional dan budaya organisasi terhadap Organizational Citizenship Behavior (OCB). Metode yang dipakai dalam penelitian ini adalah kuantitatif dengan desain cross sectional melibatkan 69 staf pegawai di Pusat Pendidikan dan Pelatihan Tenaga Kesehatan dengan menggunakan sampel total sampling. Hasil analisis bivariat menggunakan analisis regresi linier.Hasil penelitian menunjukkan:1) kepuasan kerja, kepemimpinan transformasional dan budaya organisasi secara masing-masing memiliki hubungan yang positif dan signifikan terhadap Organizational Citizenship Behavior (OCB); 2) Kepuasan kerja, kepemimpinan transformasional dan budaya organisasi secara bersamasama diuji yang memiliki hubungan signifikan dan paling dominan mempengaruhi terjadinya Organizational Citizenship Behavior (OCB) adalah kepuasan kerja setelah dikontrol variabel kepemimpinan transformasional dan budaya organisasi.Peningkatan perilaku Organizational Citizenship Behavior (OCB) pegawai di Pusat Pendidikan dan Pelatihan Tenaga Kesehatan harus selalu ditingkatkan antara lain menciptakan dan meningkatkan unsur-unsur kepuasan kerja pegawai, kepemimpinan transformasional di antara para pimpinan dan staf serta menciptakan lingkungan budaya organisasi yang mendukung terjadinya perilaku Organizational Citizenship Behavior (OCB).

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This study aimed to identify the relationship between job satisfaction, transformational leadership and organizational culture on Organizational Citizenship Behavior (OCB). The method used in this research is quantitative with cross sectional design involving 69 staff employees in the Education and Training of Health Workers using total sample sampling. Results of bivariate analysis using linear regression analysis.

The results showed: 1) job satisfaction, transformational leadership and organizational culture each has positive and significant relationship to the Organizational Citizenship Behavior (OCB); 2) Job satisfaction, transformational leadership and organizational culture jointly tested that has a significant relationship and most dominant influence on the occurrence of Organizational Citizenship Behavior (OCB) is job satisfaction after the controlled variable transformational leadership and organizational culture.

Improved behavior of Organizational Citizenship Behavior (OCB ) employees in the Education and Training of Health Workers should be improved , among others, create and enhance elements of employee satisfaction , transformational leadership among the management and staff as well as creating an environment that supports the organizational culture Organizational Citizenship behavior behavior (OCB)."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh pemberdayaan terhadap kepemimpinan terpercaya dan komitmen organisasi, serta mengetahui peran kepemimpinan terpercaya sebagai mediator hubungan antara pemberdayaan dan komitmen organisasi. Responden dalam penelitian ini adalah perawat Rumah Sakit A, B, C, dan D di Jakarta Timur sebanyak 105 responden. Desain penelitian ini adalah penelitian konklusif, dengan penelitian deskriptif single cross-sectional design . Data penelitian ini diolah dengan perangkat lunak Lisrel 8.8, menggunakan teknik Structural Equation Modeling SEM . Hasil penelitian menunjukkan bahwa pemberdayaan terbukti berpengaruh signifikan secara positif terhadap kepemimpinan terpercaya dan komitmen organisasi, serta kepemimpinan terpercaya terbukti berperan sebagai mediator hubungan antara pemberdayaan dan komitmen organisasi pada perawat Rumah Sakit A, B, C, dan D di Jakarta Timur.

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ABSTRACTThis study aims to determine the effect of empowering the trustful leadership and organizational commitment, and to know the trustful leadership role as mediator relationship between empowerment and organizational commitment. Respondents in this study were nurses Hospital A, B, C, and D in East Jakarta as many as 105 respondents. Design of this research is conclusive, with a descriptive study single cross sectional design . This research data is processed by software lisrel 8.8, using Structural Equation Modeling SEM . The results showed that the empowerment proved positive significant effect on the trustful leadership and organizational commitment, and proven trustful leadership role as mediator relationship between empowerment and organizational commitment of nurses Hospital A, B, C, and D in East Jakarta."

"Keberhasilan perusahaan bergantung pada kinerja SDM yang berjalan semaksimal mungkin, dimana diharapkan pegawai tidak hanya memenuhi tanggung jawab utama (in-role) namun juga bersedia melakukan bagian pekerjaan yang diluar dari kewajiban mereka (extra role). Berdasarkan penelitian terdahulu, terdapat hubungan antara OCB dan authentic leadership dengan korelasi yang rendah sehingga dapat dieksplorasi hubungan kedua variabel ini dengan adanya mediator serta terdapat perbedaan budaya antara Korea Selatan dan Indonesia. Pegawai dengan OCB tinggi dapat meningkatkan produktivitas perusahaan. Penelitian ini ingin mengetahui apakah terdapat peran mediasi identification with the supervisor pada hubungan authentic leadership untuk meningkatkan OCB pada pekerja di Indonesia (N=111). Hasil analisis mediasi PROCESS macro SPSS versi 21, ditemukan bahwa terdapat pengaruh langsung yang tidak signifikan antara authentic leadership dan OCB (c’ = .1003, t(111)= .0512, p > .05) dan terdapat pengaruh tidak langsung antara authentic leadership dan OCB yang melalui identification with the supervisor (ab= .0583). Maka disimpulkan bahwa identification with the supervisor memediasi penuh authentic leadership dan OCB. Penelitian ini dapat memberikan data bahwa perusahan perlu memperhatikan authentic leadership yang dapat membentuk identification with the supervisor dan meningkatkan OCB.

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The success of a company depends on the performance of the employee to the fullest extent possible, where employees are expected not only to fulfill their primary responsibilities (in-role) but also to be willing to perform task beyond their obligations (extra-role). High OCB can enhance the productivity of the company. Based on previous research, there is a low correlation between OCB and authentic leadership, indicating that variable can be explored with a mediator, and a cultural differences between South Korea and Indonesia. The research aims to explore the role of identification with the supervisor on the influence of authentic leadership in enhancing OCB among employees in Indonesia (N=111). The results of the mediation analysis using PROCESS macro SPSS version 21 revealed that there was a non-significant direct effect between authentic leadership and OCB (c’ = .1003, t(111) = .0512, p > .05), and there was an indirect effect between authentic leadership and OCB through identification with the supervisor (ab = .0583). Therefore, it is concluded that identification with the supervisor fully mediates authentic leadership and OCB. This research may provide evidence that companies need to pay attention to authentic leadership that can shape identification with the supervisor and enhance OCB."

"Penelitan ini bertujuan untuk mengetahui hubungan antara variabel gaya kepemimpinan transformasional dan variabel perilaku kewargaan organisasi (PKO) pada PT. X dalam rangka menyusun intervensi yang tepat untuk meningkatkan gaya kepemimpinan transformasional yang nantinya diharapkan dapat meningkatkan PKO. Gaya kepemimpinan transformasional diukur menggunakan 20 item yang diadaptasi dari item yang mengukur dimensi kepemimpinan transformasional dalam Multifactor Leadership Questionnaire (Bass & Avolio, 2004; dalam Ho et al., 2009) dengan reliabilitas Alpha Cronbach 0.92, sedangkan perilaku kewargaan organisasi diukur dengan menggunakan alat ukur yang diadaptasi dari alat ukur yang dikembangkan oleh Podsakoff et al. (1990) dengan reliabilitas Alpha Cronbach 0.81. Sejumlah 33 responden pada level jabatan non-staf hingga manajer terlibat dalam penelitian ini. Berdasarkan hasil analisa regresi berganda didapatkan R= 0.611, F = 4.17, dfregresi = 4, dfresidual = 28, p = 0.009, dengan signifikansi pada los 0.01. Gaya kepemimpinan transformasional mampu menjelaskan 37.4 % varians dalam PKO. Adapun dimensi yang memiliki hubungan paling kuat ialah Idealized Influence, dengan nilai korelasi 0.58, p = 0.003, signifikan pada los 0.01. Berdasarkan hasil ini, maka intervensi pelatihan gaya kepemimpinan transformasional dengan menitikberatkan kepada dimensi Idealized Influenced dirancang dan diimplementasikan kepada level manajer dan penyelia. Berdasarkan hasil olah data didapatkan adanya kenaikan skor jumlah jawaban benar secara signifikan pada kelompok peserta manajer (pre-test (M = 3.20, SD = 1.09), post-test (M = 5.20, SD = 2.16), t = -2.82, df = 4, p = 0.04, signifikan pada los 0.05) dan kelompok peserta penyelia (pre-test (M = 2.00, SD = 1.19), post-test (M = 4.88, SD = 3.18), t = -3.45, df = 7, p = 0.01, pada los 0.05). Hasil ini menunjukkan adanya peningkatan pengetahuan mengenai gaya kepemimpinan transformasional. Hal ini diharapkan dapat meningkatkan implementasi gaya kepemimpinan transformasional pada atasan sehingga mampu meningkatkan PKO pada bawahannya.

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This study aimed to determine the relationship between transformational leadership style and organizational citizenship behaviour (OCB) in PT. X in order to design the right intervention to improve transformational leadership style in which it was expected to improve OCB. Transformational leadership style was measured using a 20-item scale adopted from Multifactor Leadership Questionnaire (Bass & Avolio, 2004; dalam Ho et al., 2009) that measures the transformational leadership style with the reliability Alpha Cronbach 0.92, whereas OCB was measured using the scale adopted from OCB scale developed by Podsakoff et al. (1990) with the reliability Alpha Cronbach 0.81. Thirty-three respondents within the level of position ranging from non-staff to managers were involved. The results from multiple regression analysis showed the value of R= 0.611, F = 4.17, dfregressin = 4, dfresidual = 28, p = 0.009, was significant within the level of significance 0.01. Furthermore, transformational leadership style can explain 37.4 % variance of OCB. The dimension of transformational leadership style that has the strongest relationship with OCB is Idealized Influence, with the correlation value of 0.58, p = 0.003, significance level of 0.01. Based on this results, transformational leadership training in which Idealized Influence were emphasized can be considered as the right intervention for managers and supervisors. Based on statistical analysis, it was found that there was a significant increase in the total score of right answers about transformational leadership style on the group of managers and (pre-test (M = 3.20, SD = 1.09), post-test (M = 5.20, SD = 2.16), t = -2.82, df = 4, p = 0.04, significant at los 0.05) and supervisors (pre-test (M = 2.00, SD = 1.19), post-test (M = 4.88, SD = 3.18), t = -3.45, df = 7, p = 0.01, significant at los 0.05). This result showed that there is an improvement in the participants’ knowledge of transformational leadership style. It is expected that this could improve the implementation of transformational leadership style in which it could also improve the occurance of employees organizational citizenship behaviour."

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Terkait dengan upaya untuk meningkatkan produktivitas di perusahaan-perusahaan milik negara (BUMN), diperlukan penelitian tentang variabel mana saja yang berdampak pada peningkatan kinerja karyawan. Tujuan penelitian ini adalah untuk mengevaluasi dampak dari variabel dukungan sosial, kepemimpinan transformasional, dan komitmen organisasional terhadap kinerja kerja karyawan BUMN. Selain itu, penelitian ini juga mengkaji apakah perilaku kerja inovatif berperan sebagai mediator dalam hubungan antara variabel-variabel tersebut. Data diperoleh dari 300 karyawan BUMN Klaster Industri Jasa Keuangan dianalisis menggunakan model persamaan struktural (Structural Equation Modeling - SEM) untuk menguji hipotesis. Hasilnya menunjukkan bahwa dukungan sosial, kepemimpinan transformasional, dan komitmen organisasional memiliki pengaruh positif dan signifikan terhadap kinerja kerja. Lebih lanjut, perilaku kerja inovatif teridentifikasi sebagai mediator penuh antara dukungan sosial dan kepemimpinan transformasional dengan kinerja kerja, serta sebagai mediator parsial antara komitmen organisasional dan kinerja kerja. Temuan ini menekankan pentingnya dukungan sosial, kepemimpinan transformasional, dan komitmen organisasional dalam meningkatkan kinerja kerja karyawan BUMN Klaster Industri Jasa Keuangan. Studi ini juga menyoroti tantangan bagi BUMN ke depan untuk menciptakan lingkungan yang mendukung perilaku kerja inovatif. Penelitian ini memberikan kontribusi pada literatur yang ada dengan menunjukkan bahwa perilaku kerja inovatif dapat berfungsi sebagai mediator dalam hubungan antara variabel-variabel yang diteliti.

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Regarding efforts to enhance productivity in state-owned enterprises (SOEs), research is needed to identify variables that impact the improvement of employee performance. The aim of this study is to evaluate the impact of social support, transformational leadership, and organizational commitment variables on the job performance of SOE employees. Furthermore, this research also examines whether innovative work behavior acts as a mediator in the relationship between these variables. Data obtained from 300 employees of SOEs in the Financial Services Industry Cluster were analyzed using the Structural Equation Modeling (SEM) to test the hypotheses. The results indicate that social support, transformational leadership, and organizational commitment have a positive and significant impact on job performance. Additionally, innovative work behavior is identified as a full mediator between social support and transformational leadership with job performance, and as a partial mediator between organizational commitment and job performance. These findings emphasize the importance of social support, transformational leadership, and organizational commitment in enhancing the job performance of employees in the Financial Services Industry Cluster of SOEs. This study also highlights the future challenge for SOEs to create an environment that supports innovative work behavior. This research contributes to the existing literature by demonstrating that innovative work behavior can function as a mediator in the relationship between the investigated variables.

 

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"Penelitian ini bertujuan untuk mengetahui pengaruh langsung dari transformational leadership terhadap task performance dan organizational citizenship behaviors serta melalui peran mediasi work engagement dan organizational identification. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 367 pegawai Setjen Kemenkeu berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa transformational leadership memiliki pengaruh tidak langsung terhadap organizational citizenship behaviors melalui work engagement dan organizational identification, dan terhadap task performance melalui work engagement meskipun hanya mediasi pasial. Namun, transformational leadership tidak memiliki pengaruh tidak langsung terhadap task performance melalui organizational identification, sehingga organizational identification tidak memediasi pengaruh transformational leadership terhadap task performance. Studi ini juga menunjukkan bahwa transformational leadership memiliki pengaruh secara langsung terhadap task performance dan organizational citizenship behaviors pegawai Setjen Kemenkeu, terutama terkait dengan kepedulian terhadap citra organisasi. Maka dari itu, organisasi perlu mendorong para pemimpin level teknis (eselon IV) agar senantiasa menunjukkan karakteristik seorang pemimpin transformasional sehingga para pegawai di bawahnya semakin terdorong untuk mempertahankan instansi ketika instansi lain mengkritiknya, menunjukkan kebanggaan saat mewakili instansi di depan umum, dan mengekspresikan loyalitas terhadap organisasi.

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This study aims to determine the direct effect of transformational leadership on task performance and organizational citizenship behaviors as well as through the mediating role of work engagement and organizational identification. Data were collected through questionnaires and analyzed using Structural Equation Modeling. A total of 367 employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this study indicate that transformational leadership has an indirect effect on organizational citizenship behaviors through work engagement and organizational identification, and on task performance through work engagement even though it is only partially mediated. However, transformational leadership does not have an indirect effect on task performance through organizational identification, so organizational identification does not mediate the effect of transformational leadership on task performance. This study also shows that transformational leadership has a direct influence on task performance and organizational citizenship behaviors of employees of the General Secretariat of the Ministry of Finance, especially related to concern for organizational image. Therefore, organizations need to encourage technical level leaders (echelon IV) to always show the characteristics of a transformational leader so that employees under them are increasingly motivated to defend the agency when other agencies criticize it, show pride when representing the agency in public, and express loyalty to organization."

"Penelitian ini bertujuan untuk mengetahui pengaruh employee engagement dan servant leadership terhadap organizational citizenship behavior dengan mediasi organizational commitment. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 353 (tiga ratus lima puluh tiga) pegawai Sekretariat Jenderal Kementerian Keuangan berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa employee engagement, servant leadership, dan organizational commitment berpengaruh positif terhadap organizational citizenship behavior. Selanjutnya, employee engagement memiliki pengaruh positif terhadap organizational commitment sedangkan servant leadership tidak memiliki pengaruh terhadap organizational commitment. Diperoleh hasil pula bahwa organizational commitment memediasi antara employee engagement terhadap organizational citizenship behavior dengan sifat mediasi parsial, namun organizational commitment tidak memediasi antara servant leadership terhadap organizational citizenship behavior. Hasil penelitian ini dapat dijadikan dasar dalam memberikan implikasi manajerial untuk praktik manajemen yang dapat dijalankan organisasi dalam mengidentifikasi permasalahan dan menerapkan solusi yang berkaitan dengan variabel-variabel dalam penelitian serta mengelaborasi faktor yang dapat meningkatkan organizational citizenship behavior yang secara paralel juga dapat meningkatkan kinerja dari organisasi.

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This research aims to determine the influence of employee engagement and servant leadership on organizational citizenship behavior with the mediation of organizational commitment. Data was collected through questionnaires and analyzed using Structural Equation Modeling. A total of 353 (three hundred and fifty three) employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this research show that employee engagement, servant leadership, and organizational commitment have a positive effect on organizational citizenship behavior. Furthermore, employee engagement has a positive influence on organizational commitment, while servant leadership has no influence on organizational commitment. The results also obtained that organizational commitment mediates between employee engagement and organizational citizenship behavior with partial mediation properties, but organizational commitment does not mediate between servant leadership and organizational citizenship behavior. The results of this research can be used as a basis for providing managerial implications for management practices that organizations can carry out in identifying problems and implementing solutions related to the variables in the research as well as elaborating on factors that can improve organizational citizenship behavior which in parallel can also improve organizational performance."