Hasil Pencarian  ::  Simpan CSV :: Kembali

"Budaya masyarakat tontonan yang berkembang di masyarakat perkotaan mengakibatkan terjadinya fenomena komodifikasi tontonan. Hal ini turut berdampak pada salah satu kegiatan konsumsi yaitu berbelanja. Kebutuhan akan ruang ritel, sebagai satu jenis space of consumption, tidak lagi sekadar menjadi ruang untuk menampilkan komoditas berupa barang, tetapi juga perlu memenuhi fungsi sebagai ruang yang menyajikan tontonan demi meningkatkan kualitas pengalaman berbelanja. Jika terjadi pergeseran pada strategi desain ruang ritel, lantas bagaimana kecenderungan pergeseran strategi desain ritel tersebut mengacu pada teori ritel klasik? Penelitian ini mencoba menguak strategi desain ruang ritel menggunakan analogi pertunjukan teater untuk menghadirkan alternatif desain yang merespon komodifikasi tontonan. Retail Theater adalah istilah yang digunakan untuk menjelaskan analogi tersebut. Adanya pergeseran strategi desain ruang ritel klasik ke retail theater terbukti melalui analisis berdasarkan studi literatur dan observasi partisipatif terhadap strategi desain ruang yang diterapkan peritel pada toko ritel The Goods Dept Pacific Place.

---

The culture of society of spectacle which develops in urban communities led to the phenomenon of commodification of spectacle. It also brings impact on consumption as one kind of shopping activity. The function of retail space, as a kind of space of consumption, no longer present just to be a space to display the commodity in the form of goods, but also need to fulfill the function to provide spectacles in order to improve the quality of shopping experience. If there are some changes in the strategy of retail space design, then how is the tendency of the shifting strategy of retail space design refers to the classical theory of retail design? This research attempts to uncover retail space design strategy by using theatrical analogy to present alternative design which responds the phenomenon of commodification of the spectacle. Retail Theater is a term used to explain the analogy. The shift in retail space design strategy from the classic theory to retail theater proved through analysis based on literature study and partisipative observation of the design space strategy applied in The Goods Dept at Pacific Place."

"ABSTRAKElemen desain dan visual, sebagai stimulan, memegang peran penting dalam memengaruhi perilaku membeli konsumen. Namun, bukan hanya area ritel fesyen keseluruhan yang dapat bertindak sebagai penunjang aktivitas berbelanja, area kasir juga memegang peranan penting dalam menstimulasi perilaku membeli. Di dalam skripsi ini guna untuk mengetahui hubungan antara elemen desain visual, perilaku konsumen dan indera konsumen dalam kegiatan membeli di area kasir The Goods Dept Lippo Kemang Mall. Elemen desain dan visual yang berpengaruh dalam menstimulasi konsumen adalah visual merchandise, display, warna dan pencahayaan yang terbentuk dalam zonasi ruang ritel yang diaplikasikan ke area kasir untuk memunculkan persepsi dan kesan visual yang akan memberikan respons ke indera lainnya.

---

ABSTRACTDesign and visual elements, as stimulants, play an important role in influencing consumer buying activities. However, not just the whole fashion retail area that can act as a supporter of shopping activities, the cashier area also plays an important role in stimulating consumer buying activities. In order to acknowledge the consumer senses in buying activities in the cashier area of The Goods Dept Lippo Kemang Mall. The influence of visual and design elements in stimulating consumers are the visual merchandise, display, colors, and lighting formed in the zoning of retail space applied to the cashier area to elicit perceptions and visual impressions that will respond to other senses."

"Dalam bidang ritel, inovasi branding merek dilakukan dengan sensory branding yang memanfaatkan indra manusia dalam memberi pengalaman emosional pada pengunjung. Sensori visual merupakan sensori yang merespon pertama, sehingga penting bagi toko ritel mementingkan branding secara visual. Skripsi ini bertujuan untuk mengetahui bagaimana toko ritel menampilkan branding dalam desain interior secara visual dan bagaimana respon pengunjung terhadap hal tersebut. Material, skema warna, pencahayaan, window display, dan product display pada toko merupakan bentuk usaha visual archetypes pada merek. Maka dalam menampilkan citra dari branding interior toko, diperlukan gaya desain, elemen interior, dan visual merchandising. Studi kasus dilakukan pada toko The Goods Dept.

---

In the field of retail, innovation in branding the brand conducted with sensory branding, which takes advantage of the senses of human beings in give emotional experience to consumers. Sensory visual is sensory that gives the first respond, so it is important in retail store to concern about branding visually. This thesis is aimed to find out how retail store shows its branding visually in interior design and how consumers response it. The materials, color schemes, lightings, window display and product display in store are visual efforts of archetypes brand. Therefore in showing image from store interior branding, it takes design style, interior element and visual merchandising. Case study is conducted at The Goods Dept."

"Tesis ini menganalisa retail mix dengan menguji pengaruh dari enam variabel, yaitu lokasi, manajemen produk, harga, bauran komunikasi, desain dan tampilan toko serta customer servis, terhadap kepuasan pelanggan serta loyalitas pelanggan The Goods Dept. The Goods Dept merupakan toko ritel dengan mengusung gaya hidup dan memiliki konsep toko yang berbeda dengan menjual 85% produk lokal. Metode riset dari penelitian ini adalah deskriptif riset dengan teknik sampel nonprobability. Berdasarkan data dari 188 pelanggan The Goods Dept, didapat bahwa variabel manajemen produk, harga dan servis berpengaruh terhadap kepuasan pelanggan serta variabel harga, bauran komunikasi berpengaruh terhadap loyalitas pelanggan. Retail mix berpengaruh terhadap loyalitas pelanggan melalui kepuasan pelanggan.

---

This thesis analyzed retail mix with examined the effect of six variables, which are location, merchandise management, pricing, communication mix, store design and display and customer service toward customer satisfaction and customer loyalty of The Goods Dept. The Goods Dept is a lifestyle retail store and has different concept store and selling 85% of local product.

Research method from this paper is descriptive research with non-probability sampling technique. From the 188 data of The Goods Dept customers, it shows that variables of merchandise management, price and customer service influence on customer satisfaction and than variable of price, communication mix influence on customer loyalty. Retail mix effect on customer loyalty trough customer satisfaction."

"[ABSTRAKSkripsi ini membahas tentang cara mengukur loyalitas pelanggan terhadap gerai ritelThe Goods Dept dilihat dari kepribadian merek ritel dan kesesuaian antara konsep dirikonsumen The Goods Dept dengan konsumen The Goods Dept yang lain. Selain itu,variabel gender digunakan sebagai moderasi dalam penelitian ini. Penelitian initergolong penelitian kuantitatif dengan desain deskriptif. Hasil penelitian menyarankanapabila The Goods Dept ingin meningkatkan loyaitas terhadap gerainya, maka timmanajerial The Goods Dept sebaiknya membuat rencana pemasaran yang tidakmembedakan gender pelanggannya dan untuk mempertahankan nilai keunikannyadengan lebih menyeleksi dengan baik produk-produk yang dijual.

---

ABSTRACTThe focus of this study is how to measure The Goods Dept?s store loyalty in terms ofretail brand personality and self-congruity. Gender is uses as moderating variable inthis study. This research is quantitative descriptive interpretive. The researchersuggests that if The Goods Dept wants to increase the store loyalty, the manager shouldmake marketing plans which can be applied to both men and women customers andshould keep its uniqueness by selling unique and selected products only;The focus of this study is how to measure The Goods Dept?s store loyalty in terms ofretail brand personality and self-congruity. Gender is uses as moderating variable inthis study. This research is quantitative descriptive interpretive. The researchersuggests that if The Goods Dept wants to increase the store loyalty, the manager shouldmake marketing plans which can be applied to both men and women customers andshould keep its uniqueness by selling unique and selected products only, The focus of this study is how to measure The Goods Dept’s store loyalty in terms ofretail brand personality and self-congruity. Gender is uses as moderating variable inthis study. This research is quantitative descriptive interpretive. The researchersuggests that if The Goods Dept wants to increase the store loyalty, the manager shouldmake marketing plans which can be applied to both men and women customers andshould keep its uniqueness by selling unique and selected products only]"

"Indonesia memiliki potensi bisnis retail yang baik di kalangan negara berkembang dan di prediksi untuk terus berkembang di masa depan. Ditambah dengan karakteristik konsumen Indonesia yang lebih memilih dan mencintai produk lokal, hal ini seharusnya menjadi pertanda baik bagi para entrepreneur untuk menjalani bisnis retail di Indonesia. Namun, pada kenyataannya masih banyak retailer yang mengalami kerugian dan menutup bisnisnya karena penjualan yang terus menurun. Hal ini menjadi alasan perlunya penggunaan strategi diferensiasi seperti menggunakan aspek servicescape untuk mensiasati persaingan dan meraih loyalitas konsumen. Penelitian ini bertujuan untuk menganalisa pengaruh persepsi servicescape terhadap service quality dan behavioral intention pada Goods Dept. Penelitian ini berbentuk conclusive design, descriptive research, dan single cross-sectional design. Teknik sampling yang digunakan adalah non-probability sampling yaitu judgment sampling. Responden penelitian ini adalah pengunjung Goods Dept yang berdomisili di Jabodetabek yang telah melakukan interaksi dengan karyawan Goods Dept serta memperhatikan lingkungan fisik dan desain tempat di sekelilingnya. Data diolah menggunakan metode Structural Equation Modeling. Hasil penelitian ini menunjukkan bahwa servicescape memiliki pengaruh positif terhadap employee service quality, overall service quality, dan behavioral intention. Di sisi lain, employee service quality juga memiliki pengaruh positif terhadap overall service quality. Serta overall service quality juga memiliki pengaruh positif terhadap behavioral intention. Kedua variabel employee service quality dan overall service quality juga masing-masing memediasi hubungan antara servicescape dan overall service quality serta servicescape dan behavioral intention.

---

Indonesia have good potential in retail business section among the developing countries and it is projected to keep developing in the future. With Indonesia rsquo s consumer characteristic which more likely want to choose and love local products, this should have become a good signal for entrepreneur to conduct retail businesses in Indonesia. However, in reality there are still a lot of retailers who suffer from loss and close its business because of the keep decreasing sales. This matter becomes a reason why entrepreneurs need another differentiation strategy such as using servicescape aspect to be able to compete in the market and gain consumer loyalty. This study aims to analyze the effect of servicescape perception towards behavioral intention using service quality as mediating variable in Goods Dept. Goods Dept is a retail business with the concept of curated department store operating in Indonesia.

The design of this study are conclusive design, descriptive research, and single cross sectional design. While the sampling method being used in this study is a non probability sampling with judgment sampling technique. The respondents of this study are Goods Dept visitors who live in Jabodetabek region, have interacted with Goods Dept rsquo s employees while also pay attention to Goods Dept rsquo s service environment and design. The data were analyzed using Structural Equation Modeling method. The result of this research shows that servicescape have positive effect towards employee service quality, overall service quality, and behavioral intention. On the other side, employee service quality also have positive effect towards overall service quality and overall service quality have positive effect towards behavioral intention. Both employee service quality and overall service quality are also proven to be mediating variables between servicescape overall service quality and servicescape ndash behavioral intention."

"Skripsi ini membahas tentang pengaruh kualitas dan kredibilitas informasi terhadap persepsi kegunaan Instagram Goods Dept sebagai sumber informasi dan pengaruhnya terhadap intensi pengikut untuk terus menggunakan Instagram Goods Dept sebagai sumber informasi. Penelitian ini menemukan bahwa kualitas dan kredibilitas informasi tidak berpengaruh signifikan terhadap persepsi kegunaan Instagram Goods Dept sebagai sumber informasi. Namun, persepsi kegunaan Instagram Goods Dept memililiki pengaruh signifikan terhadap intensi pengikut untuk terus menggunakan Instagram Goods Dept sebagai sumber informasi.

---

This study is about analyzing the influence of information quality and credibility towards perceived usefulness of Goods Depts Instagram as an information source and its followers intention to continue using Goods Depts Instagram as information source. The results are information quality and credibility has no significant influence towards perceived usefulness of Goods Depts Instagram, and perceived usefulness of Goods Depts Instagram has significant influence towards the followers intention to continue following Goods Depts Instagram."

"Brand Identity merupakan sebuah konsep pembentukan identitas perusahaan berdasarkan komponen-komponen tertentu yang diperlukan untuk dapat memperkenalkan konsep, ide, nilai, visi dan misi perusahaan kepada konsumen. Brand image merupakan persepsi konsumen terhadap pesan dan pengalaman yang diperoleh ketika menggunakan produk sebuah brand. Penelitian ini bertujuan untuk mengetahui pengaruh antara brand identity terhadap brand image. Toko Buku Aksara Pacific Place menerapkan brand identity untuk mempengaruhi persepsi konsumen menjadi sebuah brand image sesuai dengan brand identity yang dibentuk oleh perusahaan. Penelitian ini menggunakan pendekatan kuantitatif dan jenis penelitian eksplanatif dengan jumlah responden sebanyak 100 orang dan teknik pengambilan sampel purposive sampling. Hasil dari penelitian ini menunjukkan bahwa terdapat pengaruh positif antara brand identity terhadap brand image Toko Buku Aksara Pacific Place.

---

Brand Identity was a concept that built company identity based on certain components to introduce company concept, idea, value, visions and missions to the consumer. Brand image was a consumer perception towards messages and experience obtained when they used a brand goods. This research purposed to explained relationships between brand identity towards brand image. Aksara Bookstore applied brand identity to influenced consumer perception into a brand image according to brand identity that built by the company.

The researched used quantitative approach and explanation research through one hundred sample within purposive sampling technique. The result of this researched shows that positive influenced between brand identity and brand image of Aksara bookstore has been found."

"ABSTRACTThe purpose of this study is discover in which is more effective in providing a better store concept value when a store uses a customer focused strategy or a brand focused strategy. In combination with the relationship used in the strategy, which will result in a more effective combination between the relationship of communal or exchange. This research was completed with Goods Dept being one of the stores that has frequent remodelling in the past years. Additionally, this research aim to discover whether the options of the strategies can effect the feelings of trust, brand attitude, and loyalty intentions of the customers that visits the store. Convenience sampling was used in this research and the samples were distributed around the city of Jakarta. Statitiscal Package for Sciences SPSS was used in this research to test the hypothesis. The results inferred that the combination of customer focus strategy with the communal relationship, provide the most effective outcome.

---

ABSTRAKTujuan dari penelitian ini adalah menemukan di mana lebih efektif dalam meningkatkan konsep toko yang lebih baik bila toko menggunakan strategi fokus pelanggan atau strategi yang berfokus pada merek. Dalam kombinasi dengan hubungan yang digunakan dalam strategi, yang akan menghasilkan kombinasi yang lebih efektif antara hubungan komunal atau pertukaran. Penelitian ini dilengkapi dengan Barang Dept menjadi salah satu toko yang sering melakukan remodelling di tahun-tahun sebelumnya. Selain itu, penelitian ini bertujuan untuk mengetahui apakah pilihan strategi tersebut dapat mempengaruhi perasaan percaya, sikap merek, dan niat loyalitas pelanggan yang mengunjungi toko. Kenyamanan pengambilan sampel digunakan dalam penelitian ini dan sampelnya didistribusikan ke seluruh kota Jakarta. Paket Statitiscal for Sciences SPSS digunakan dalam penelitian ini untuk menguji hipotesis. Hasil disimpulkan bahwa kombinasi strategi fokus pelanggan dengan hubungan komunal, memberikan hasil yang paling efektif."

"ABSTRAKPenelitian ini memiliki fokus untuk mengkaji ekuitas merek The Goods Deptdengan menggunakan pendekatan customer experience. Penelitian ini difokuskanpada dua aspek ekuitas merek brand awareness dan brand image. Penelitian inimenggunakan pendekatan kualitatif deskriptif dengan metode studi kasus.Informan utama merupakan pelanggan The Goods Dept. Sumber data diperolehdari wawancara, pengamatan, dan dokumentasi. Hasil penelitian inimenggambarkan bagaimana para informan mengkontruksi ekuitas The GoodsDept berdasarkan customer experience sebagai department store bercitrakanlifestyle store dan merupakan representasi kaum urban Jakarta. Penelitian ini jugadiharapkan menyumbang kajian lebih lanjut akan customer experience dalamekuitas merek, Secara praktis, kajian ini diharapkan bermanfaat bagi industriretail bagaimana perencanaan strategi branding berbasiskan pengalamanpelanggan, menghadapi kompetisi bisnis ritel fashion yang sangat kompetitif.

---

ABSTRACTThis research focused on assessing brand equity The Goods Dept due to customerexperience. This study focused on two aspects of brand equity: brand awarenessand brand image. This research used a qualitative approach with a descriptivecase study method. The customer is the key informants Goods Dept. Sources ofdata obtained from interviews, observations, and documentation. The results ofthis study illustrate how the informants construct equity The Goods Dept. Base oncustomer experience The Goods Dept perceive as a lifestyle store and arepresentation of the Jakarta urban community. This study is also expected tocontribute to further studies will customer experience in brand equity, in practicalterms, this study is expected to benefit the retail industry how branding strategyplanning based on customer experience, the face of competition retail business ishighly competitive fashion."