Hasil Pencarian  ::  Simpan CSV :: Kembali

"Salah satu kebijakan modernisasi Ditjen Pajak tahun 2002 adalah memberikan pelayanan prima dan pengawasan terhadap Wajib Pajak melalui Account Representative (AR). Skripsi ini membahas evaluasi fungsi AR sebagai upaya meningkatkan kepatuhan Wajib Pajak, serta mengidentifikasi upaya-upaya KPP Pratama Jakarta Kemayoran dalam meningkatkan peran AR. Evaluasi ini ditinjau dengan enam indikator evaluasi implementasi Dunn, kepatuhan, pelayanan, dan reformasi administrasi perpajakan. Penelitian ini merupakan penelitian kuantitatif deskriptif dan teknik pengumpulan data dengan cara studi kepustakaan dan studi lapangan yaitu wawancara mendalam. Hasilnya adalah pada evaluasinya fungsi AR belum memenuhi seluruh indikator Dunn, kecuali kecukupan dan ketepatan, serta pihak KPP Kemayoran telah melakukan berbagai upaya untuk meningkatkan peran AR.

---

One of DGT's modernization policies in 2002 is giving service and control taxpayers by Account Representative (AR). This research discusses about the evaluation of AR's functions as the efforts in increasing taxpayer compliance and the identification of all the efforts which have been done to increase the AR's roles. This evaluation is reviewed by six Dunn's evaluation implementation indicators, compliance, service, and tax administration reform. This is a descriptive quantitative research with literature study and field research with indepth interview as data collection technique. The results are AR functions have not fulfilled the Dunn evaluation indicators, except adequacy and appropriateness, then Kemayoran STO has done some efforts to increase the AR roles."

"This writing is aimed to describe how is the role of Account Representative (AR) in increasing tax servicing and the Taxpayer compliance after the implementation of Modem Taxation Administration System (SAPM). In this research is explained background/basic thinking of SAPM implementation at Foreign Investment Tax Office Four, for realizing the highest level of voluntary compliance, the conviction level against high taxation administration and high productivity of taxation agency. The implementation of Modem Taxation Administration System was started with the change of organization structure and taxation information system technology. Organization structure was designed based on the functions of covering servicing, inspection, supervision, collecting, objection functions, based on tax type as determined before. The most prominent change element is the establishment of Account Representative position (AR) who is responsible for servicing and supervising Taxpayer compliance. AR becomes connector between tax office and Taxpayer who is responsible for submitting taxation information effectively and professionally.

In this thesis writing is used descriptive method with qualitative and quantitative approaches, a method to uncover conditions and factual problem happened in this time. Based on said method, the research in this writing would be focused to analyze the role of AR in increasing servicing and Taxpayer compliance at Foreign Investment Tax Office Four after SAPM implementation.

The research result indicated that the role of AR in SAPM implementation at Foreign Investment Tax Office Four is very dominant and influence servicing to Taxpayer. With the existence of AR as Liaison Officer between Tax Office and Taxpayer in creating servicing and inspection functions against tax compliance becoming more effective. Even though there is some settlement of Taxpayer application out of time, but based on research, the said delay is largely caused by the lack of Taxpayer understanding level concerning the order, procedure and formal completeness which should be provided when requesting application to Foreign Investment Tax Office Four.

The role of AR in increasing Taxpayer compliance in submitting annual SPT 2004 with SPT electronic application is not optimal yet. Based on this research, many obstacles were faced by AR in executing socialization and e-SPT training against Taxpayer causing the level of Taxpayer to use e-SPT application is still low.

In order that SAPM can be done optimally for increasing tax servicing and Taxpayer compliance in submitting annual SPT at Foreign Investment Tax Office Four, can be done various efforts, with increasing the role of Account Representative (AR) in inspecting and giving taxation information to Taxpayer, maximizing the application of Sl-DJP with conducting the completing of the available system in this time, as well reconstruction and increase Human Resources quality in Foreign Investment Tax Office Four followed by the increase of moral quality in the event of developing awareness for increasing servicing to Taxpayer. With awarding good servicing to Taxpayer is expected can increase also the voluntary Taxpayer compliance, so that Foreign Investment Tax Office Four can maximize duties in the event of state income from tax sector."

"Penelitian ini membahas mengenai evaluasi implementasi kebijakan pemisahan fungsi AR dalam upaya meningkatkan kepatuhan Wajib Pajak dalam penyampaian SPT Tahunan PPh serta mengidentifikasi upaya-upaya KPP Pratama Jakarta Tebet dalam meningkatkan kepatuhan penyampaian SPT Tahunan PPh. Evaluasi ini ditinjau menggunakan salah satu tipe kritera evaluasi implementasi kebijakan William Dunn, yaitu efektivitas. Penelitian ini merupakan penelitian kuantitatif dengan paradigma post-positivist deskriptif dan teknik pengumpulan data dengan cara studi literatur dan studi lapangan, yaitu dengan wawancara mendalam. Hasilnya adalah pada evaluasi implementasi kebijakan pemisahan fungsi AR tidak efektif meningkatkan kepatuhan penyampaian SPT Tahunan PPh KPP Pratama Jakarta Tebet. Penyebabnya antara lain (1) minimnya SDM, (2) karyawan Wajib Pajak yang belum menguasai perpajakan, (3) Wajib Pajak belum memahami ketentuan perpajakan terkait penyampaian SPT Tahunan PPh dan cara pengisiannya, (4) data Wajib Pajak sudah tidak valid sehingga menyulitkan AR untuk menghubungi dan melakukan kunjungan (visit)., (5) kurangnya kesadaran Wajib Pajak dalam menyampaikan SPT Tahunan, serta (6) masih terdapat job description diluar tugas dan fungsi yang telah ditentukan sehingga dengan adanya kebijakan pemisahan fungsi, AR yang menjalankan fungsi pengawasan tetap menjalankan fungsi pelayanan Upaya yang dilakukan AR dalam meningkatkan kepatuhan Wajib Pajak adalah 1) memberikan kemudahan penyampaian SPT Tahunan melalui media elektronik (e-filing, e-spt), (2) melakukan upaya edukatif, (3) memberikan himbauan penyampaian SPT Tahunan PPh dengan pendekatan persuasif kepada Wajib Pajak dan (4) penegakan sanksi atas keterlambatan pelaporan SPT Tahunan PPh.

---

This study discusses the evaluation of the implementation of the policy on the separation of AR functions in an effort to improve taxpayer compliance in submitting Annual Income Tax Returns and identifies the efforts of KPP Pratama Jakarta Tebet to improve compliance with the submission of Annual Income Tax Returns. This evaluation is reviewed using one of the criteria for evaluating William Dunn's policy implementation, namely effectiveness. This research is a quantitative research with a descriptive post-positivist paradigm and data collection techniques by means of literature studies and field studies, namely by in-depth interviews. The result is that the evaluation of the implementation of the policy on the separation of AR functions is not effective in increasing the compliance of the submission of the Annual Tax Return of KPP Pratama Jakarta Tebet. The reasons include (1) lack of human resources, (2) Taxpayer employees who have not mastered taxation, (3) Taxpayers do not understand tax provisions related to submitting Annual Income Tax Returns and how to fill them, (4) Taxpayer data is no longer valid, making it difficult for AR to contact and make visits., (5) lack of awareness of taxpayers in submitting annual tax returns, and (6) there are still job descriptions outside the assigned duties and functions so that with the policy of segregation of functions, AR is carrying out a permanent supervisory function. carrying out service functions The efforts made by AR in improving taxpayer compliance are 1) providing convenience in submitting Annual Tax Returns through electronic media (e-filing, e-spt), (2) making educational efforts, (3) providing an appeal for submitting Annual Income Tax Returns with persuasive approach to taxpayers and (4) enforcement of sanctions for late reporting of Annual Income Tax Return."

"ABSTRAKSkripsi ini membahas efektivitas PP No 46 Tahun 2013 dan pengaruhnya bagi penerimaan dan kepatuhan wajib pajak di KPP Pratama Jakarta Tebet. Penelitian ini adalah penelitian deskriptif kuantitatif. Penulis membahas efektivitas PP No 46 Tahun 2013 secara deskriptif disertai dengan analisis uji beda dalam mencari pengaruh aturan tersebut terhadap penerimaan dan kepatuhan wajib pajak. Penerapan Peraturan Pemerintah PP No 46 Tahun 2013 secara umum efektif bagi Kantor Pelayanan Pajak KPP Pratama Jakarta Tebet. Tidak terdapat perbedaan signifikan untuk hasil uji beda penerimaan dan terdapat perbedaan signifikan untuk hasil uji kepatuhan.

---

ABSTRACT

This thesis discusses the effectiveness of Regulation of the Government Number 46 of 2013 and the effect of State Revenue and Taxpayer Compliance in Tebet Jakarta Tax Office. This research is quantitative descriptive. The author discusses the effectiveness of Regulation of the Government Number 46 of 2013 descriptively with different test analysis for seeking influence on the acceptance of these rules and taxpayer compliance. Implementation of Regulation of the Government Number 46 of 2013 is generally effective for Tebet Jakarta Tax Office. There was no significant difference in the results of different test acceptance and there is a significant difference to the results of the compliance test."

"Kepatuhan pajak adalah perilaku kompleks yang berdasarkan hasil-hasil riset telah terbukti adanya beberapa faktor yang bisa mendorong dan menahan wajib pajak dari memenuhi kewajiban pajak mereka. Namun upaya Indonesia dalam menangani masalah ketidak-patuhan selama ini sangat terbatas pada reformasi administrasi perpajakan dan pencegahan secara hukum, tanpa mengindahkan interaksi antara moral pajak, legitimasi politik, dan pertukaran fiskal yang baik secara gabungan maupun independen mempengaruhi perilaku kepatuhan pajak. Gagasan pajak sebagai bentuk kontrak sosial antara wajib pajak dan pemerintah yang berwenang semakin diterima oleh masyarakat luas dan dengan demikian perlu adannya upaya untuk menelusuri persepsi legitimasi politik dan pertukaran fiskal dari persepsi wajib pajak di Indonesia.Penelitian kuantitatif ini dilakukan dengan populasi sampel wajib pajak dalam satu kantor pelayanan pajak yang tingkat ketidak-patuhan formal salah satu tertinggi di Jakarta. Responden memiliki moral pajak cukup tinggi meskipun mereka kurang puas dengan pemerintah atau lembaga publik serta dengan barang dan jasa publik. Perilaku kepatuhan responden dan moral pajak bervariasi tergantung pada indikator yang diukur. Persepsi pada perilaku kepatuhan orang lain berbanding terbalik dengan perilaku kepatuhan responden. Penerimaan terhadap perilaku ketidakpatuhan adalah prediktor yang lumayan akurat untuk menentukan kepatuhan responden yang sebenarnya.Dampak dari legitimasi politik dan pertukaran fiskal pada kepatuhan formal bervariasi tergantung pada item yang diukur. Persepsi tentang korupsi dan keterwakilan tidak mempengaruhi perilaku kepatuhan, sementara tingkat kepercayaan pada pemerintah dan kemampuan pemerintah untuk mengelola pengeluaran penerimaan pajak berdampak positif kepatuhan formal. Dalam kategori pertukaran fiskal, wajib pajak yang patuh lebih kritis dalam menilai 'manfaat' yang mereka terima di seluruh wilayah diukur yaitu: kesehatan, pendidikan, infrastruktur, penanganan kejahatan dan korupsi.

---

Tax compliance is a multi-faceted behaviour, previous studies have recognised and proven there are factors which entices and hold taxpayers back from fulfilling their tax obligations. However Indonesia's effort in tackling noncompliance issue has been limited on tax administration reform and deterrence factors. Meanwhile the interaction between tax morale, political legitimacy, and fiscal exchange which compoundingly (or individually) affect a person tax compliance behaviour have not been given much attention to. The notion of tax as a form social contract between taxpayer and governing authority is more wellreceived and thus it is necessary to address the issue of political legitimacy and fiscal exchange from Indonesia's taxpayers perception.This quantitative study has come to conclusion that sample population of taxpayers in one tax service office with highest non-compliant rate have moderately high tax morale even though they are dissatisfied with government or public institution as well as with the public goods and services. Respondents' compliance behaviour and tax morale vary depending on the tax morale indicators measured. The perception on other people's compliance behaviour inversely proportional to the respondents' compliance behaviour; acceptance on noncompliance behaviour however is a better predictor for how the respondents' actual compliance behaviour are.The impact of political legitimacy and fiscal exchange on formal compliance vary depending on each particular items. Perception on corruption and representativeness does not seem to impact compliance behaviour Meanwhile confidence level in government and government's ability to manage tax revenue expenditure does positively impact formal compliance. In fiscal exchange category, the result suggests that compliant taxpayers are more critical in judging the 'benefits' they receive across the measured area which are: healthcare, education, infrastructure, handling of crime and corruption."

"Data Envelopment Analysis (DEA) digunakan untuk mengukur tingkat produktivitas KPP Pratama di Indonesia. 288 KPP Pratama digunakan sebagai sampel periode 2009-2012. KPP dibagi menjadi dua group KPP yang homogen berdasar analisis cluster. Input yang digunakan yaitu jumlah pegawai, biaya operasional dan jumlah wajib pajak. Penerimaan pajak dan laporan SPT digunakan sebagai output. Hasil DEA menunjukkan 11 KPP Pratama tetap efisien selama periode 2009-2012. Regresi tobit digunakan untuk mengkaji pengaruh input dan output terhadap skor efisiensi, hasilnya variabel output dan jumlah wajib pajak berpengaruh signifikan terhadap skor efisiensi, sedangkan biaya operasional tidak berpengaruh signifikan, jumlah pegawai hanya berpengaruh signifikan pada group 1 namun tidak berpengaruh signifikan pada group 2.

---

Data Envelopment Analysis (DEA) is used to measure productivity level of small taxpayer offices in Indonesia. Using 288 tax offices as a sample during period 2009-2012. Tax offices grouped into two homogen groups using cluster analysis. Input used in the analysis are number of tax employee, operational cost and number of taxpayers. Tax income and number of tax returns are used as outputs. DEA results show 11 tax offices remain efficient during 2009-2012. Tobit regression is used to determine the effect of the input and output to the efficiency score, the results show that output variables and number of taxpayers as a determinant factors, while operational cost not a determinant factor. Number of employee is a determinant factor in group 1 but not in group 2."

"Belum banyak riset yang menganalisis kepatuhan Wajib Pajak OP UMKM sektor apotek dari perspektif pengetahuan dan kesadaran pajak dimana sanksi pajak sebagai moderator dengan mix method. Di sisi lain, sektor farmasi masuk sebagai industri strategis nasional dan dalam era pandemi Covid-19 tercatat terdampak positif. Karena itu, penelitian ini bertujuan menganalisis pengaruh pengetahuan dan kesadaran pajak baik secara parsial maupun bersama-sama terhadap kepatuhan Wajib Pajak OP pelaku usaha tersebut dengan sanksi pajak sebagai moderator dan ini mengacu pada model behavioural economics. Dengan jumlah populasi 5.227 unit pada tahun 2019 (Kemenkes, 2020), sampel dalam penelitian ini adalah pelaku UMKM sektor apotek di wilayah Jabodetabek, yang dengan rumus Slovin didapat jumlah sampel 98,12 (dibulatkan 100) dengan teknik convenience sampling. Kriteria inklusi dari sampel adalah apotek dengan peredaran bruto kurang dari Rp. 4,8 milyar per tahun serta bentuk usaha perseorangan di wilayah Jabodetabek. Dengan menggunakan analisis deskriptif, regresi linier berganda, moderated regression analysis, uji signifikansi (uji t dan uji F) serta uji koefisien determinasi, hasilnya menunjukkan; (1) Pengetahuan dan kesadaran pajak berpengaruh signifikan baik secara parsial maupun secara bersama-sama terhadap kepatuhan pajak, dengan koefisien determinasi sebesar 62,8%; dan bahwa pengetahuan, kesadaran, sanksi pajak dan kepatuhan Wajib Pajak OP UMKM sektor apotek di Jabodetabek berada dalam tingkat yang baik; (2) Sanksi pajak mempunyai pengaruh moderasi negatif yang signifikan pada hubungan pengetahuan dan kepatuhan pajak; (3) Demikian juga, sanksi pajak memiliki pengaruh moderasi negatif yang signifikan pada hubungan kesadaran dan kepatuhan pajak. Penelitian ini dapat menjadi masukan bagi otoritas pajak terkait model peningkatan kepatuhan Wajib Pajak OP UMKM secara sektoral (apotek) untuk melakukan rethinking atas perilaku perpajakan pelaku UMKM sektoral yang heterogen dan melakukan segmentasi melalui identifikasi dan pemahaman perilaku Wajib Pajak OP UMKM berdasarkan sektor usaha atau tingkat pengetahuan, kesadaran dan kepatuhan pajaknya, serta melakukan reorientasi paradigma kepatuhan pajak menjadi lebih deference approach atau non-deterrence kepada kelompok UMKM sektoral dengan tingkat pengetahuan dan kesadaran pajak yang baik untuk mendukung efektivitas strategi compliance risk management yang dijalankan.

---

There has not been much research that analyzes the compliance of individual taxpayers of MSMEs in the pharmacy sector from the perspective of knowledge and tax awareness where tax sanctions act as a moderator with a mix method. On the other hand, the pharmaceutical sector is included as a national strategic industry and in the era of the Covid-19 pandemic, it was recorded to be positively affected. Therefore, this study aims to analyze the effect of tax knowledge and awareness either partially or jointly on the compliance of individual taxpayers of the pharmacy business owners with tax sanctions as a moderator and this refers to the behavioral economics model. With a population of 5,227 units in 2019 (Ministry of Health, 2020), the sample in this study were MSMEs in the sector of pharmacies in the Jabodetabek area, which with the Slovin formula obtained a sample size of 98.12 (rounded up to 100) using the convenience sampling technique. The inclusion criteria of the sample were pharmacies with a gross turnover of less than Rp. 4.8 billion per year as well as a sole proprietorship within the Jabodetabek area. By using descriptive analysis, multiple linear regression, moderated regression analysis, significance test (t test and F test) and coefficient of determination test, the results show; (1) Knowledge and awareness of tax have a significant effect either partially or jointly on tax compliance, with a coefficient of determination of 62.8%; and that knowledge, awareness, sanctions and tax compliance of individual taxpayers of MSMEs in the sector of the pharmacy in Jabodetabek are at a good level; (2) Tax sanctions have a significant negative moderating effect on the relationship between tax knowledge and tax compliance; (3) Likewise, tax sanctions have a significant negative moderating effect on the relationship between tax awareness and compliance. This research can be input for tax authorities related to the model for increasing compliance of Individual Taxpayers of MSME by sector (pharmacies) to rethink the taxation behavior of heterogeneous sectoral MSME actors and perform segmentation through identification and understanding of the Taxpayers behavior based on the business sector or level of knowledge, awareness and tax compliance as well as reorienting the tax compliance paradigm into a more deference approach or non-deterrence to sectoral MSME groups with a good level of tax knowledge and awareness to support the effectiveness of the compliance risk management strategy being implemente"

"Saldo piutang pajak di Indonesia meningkat setiap tahun. Hal ini mencerminkan Wajib Pajak belum mematuhi seluruh kewajiban pajaknya. Salah satu upaya untuk meningkatkan kepatuhan Wajib Pajak yaitu dengan tindakan penagihan pajak termasuk pemblokiran rekening keuangan Penanggung Pajak. Pemblokiran dimaksudkan untuk memberikan konsekuensi hukum bagi Penanggung Pajak yang melanggar ketentuan pajak, sehingga menciptakan efek jera dan mendorong kepatuhan pajak. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk menganalisis pemblokiran harta kekayaan Penanggung pajak ditinjau dari deterrence effect menurut Beccaria (1963) yaitu certainty, celerity, dan severity dan dampak pemblokiran terhadap kepatuhan formal dan material dari Wajib Pajak. Data primer kualitatif berupa wawancara dengan Juru Sita KPP Pratama Jakarta Setiabudi Satu dan Wajib Pajak untuk mengetahui aspek deterrence effect dari pemblokiran serta wawancara dengan Account Representative untuk mengetahui dampak pemblokiran terhadap kepatuhan Wajib Pajak setelah pemblokiran. Data sekunder berupa data kepatuhan formal juga digunakan dalam penelitian ini. Hasil analisis menunjukkan bahwa aspek certainty pemblokiran tidak memberikan deterrence effect bagi Wajib Pajak, Aspek celerity dan severity pemblokiran memberikan deterrence effect bagi Wajib Pajak, namun deterrence effect dalam aspek severity harus memenuhi beberapa kondisi yang harus dipenuhi. Dampak pemblokiran harta kekayaan Penanggung Pajak belum tercermin dalam kepatuhan formal dan kepatuhan material di KPP Pratama Jakarta Setiabudi Satu.

---

The tax receivables in Indonesia increases every year. This reflects that taxpayers have not complied with all their tax obligations. One effort to increase Taxpayer compliance is by tax collection actions including blocking the Tax Insurer's financial account. Financial account blocking is intended to provide legal consequences for Tax Insurers who violate tax provisions, thereby creating a deterrent effect and encouraging tax compliance. Based on these problems, this research aims to analyze the blocking of tax insurers’ financial assets in terms of the deterrence effect according to Beccaria (1963), namely certainty, celerity, and severity and the impact of blocking on formal and material compliance of taxpayers. Qualitative primary data in the form of interviews with the KPP Pratama Jakarta Setiabudi Satu Bailiff and the Taxpayer to determine the deterrence effect aspect of the financial account blocking as well as interviews with Account Representatives to determine the impact of the financial account blocking on Taxpayer compliance after that. Secondary data in the form of formal compliance data was also used in this research. The results of the analysis show that the certainty aspect of financial account blocking does not provide a deterrence effect for Taxpayers. The celerity and severity aspects of financial account blocking provide a deterrence effect for Taxpayers, however the deterrence effect in the severity aspect must fulfill several conditions that must be met. The impact of blocking the Tax Insurer's assets has not been reflected in formal compliance and material compliance at KPP Pratama Jakarta Setiabudi Satu."

"Penelitian ini menganalisis tingkat kepatuhan Wajib Pajak Auditee KAP dan Non-Auditee KAP yang terdaftar di Kantor Pelayanan Pajak Pratama Jakarta Koja. Kepatuhan pajak diukur dari kepatuhan formal dengan data pelaporan SPT Tahunan 2012 dan 2013, serta kepatuhan material dengan data ketidakpatuhan penerbitan Faktur PPN Tahun 2012 dan 2013. Uji statistik kuantitatif Mann Whitney U Test menghasilkan secara formal Wajib Pajak Auditee KAP lebih patuh dengan nilai yang signifikan, sedangkan secara material lebih patuh dengan nilai yang tidak signifikan. Penelitian juga menganalisis faktor-faktor yang mempengaruhi kepatuhan Wajib Pajak Auditee KAP dan Non-Auditee KAP dengan metode kualitatif teknik wawancara langsung ke beberapa Wajib Pajak Auditee KAP dan Non-Auditee KAP serta praktisi perpajakan yang kompeten di bahasan kepatuhan pajak. Hasil penelitian menunjukkan kepatuhan pajak Wajib Pajak Auditee KAP lebih tinggi dari Wajib Pajak Non-Auditee KAP didominasi factor kebijakan/budaya perusahaan untuk patuh. Terakhir, penelitian juga menganalisis teknik-teknik pengawasan dan penggalian potensi pajak atas Wajib Pajak Auditee KAP dan Non-Auditee KAP dengan teknik wawancara ke beberapa Account Representative pada KPP Pratama Jakarta Koja dan KPP Madya Jakarta Utara. Hasil wawancara menunjukkan adanya teknik-teknik pengawasan dan penggalian potensi berbeda yang lebih efektif untuk kedua kelompok Wajib Pajak tersebut.

---

This research analyzes tax compliance level of Public Accounting Firm’s Auditee and Un-Auditee Taxpayers that is registered in Small Tax Office of Jakarta Koja. Tax compliance is measured by formal compliance in tax return 2012 and 2013 reporting, and material compliance in uncompliance data related to the issuance of Value Added Tax Invoice in 2012 and 2013. The quantitative statistical test of Mann Whitney U Test results that Public Accounting Firm’s Auditee Taxpayers is more adherent formally with significant value but materially with not significant value. The research also analyzes both taxpayer groups compliance factors with qualitative methods of direct interview to some of both taxpayer groups and tax practitioners who are competent in this discussion. The results show that Public Accounting Firm’s Auditee Taxpayers compliance is higher than the other dominated by policy/corporate culture to comply. Finally, the study also analyzes the techniques of supervision and tax potential exploration on both taxpayer groups with interview techniques to some of Account Representative on Small Tax Office of Jakarta Koja and Middle Tax Office of North Jakarta. Interview results indicate the presence of surveillance techniques and different potential exploration is more effectively done by Account Representative."

"Untuk meningkatkan pelayanan kepada Wajib Pajak, Direktorat Jenderal Pajak pada tahun 2005 meluncurkan sistem pelaporan Surat Pemberitahuan (SPT) pajak secara online dan real time berbasiskan Internet yang disebut e-filing. Dalam perjalanannya hingga saat ini e-filing kurang populer dilihat dari jumlah Wajib Pajak yang menggunakannya. Penelitian ini bertujuan menganalisis apakah sistem e-fiing dapat diterima oleh Wajib Pajak dan bagaimana perilaku penerimaannya berdasarkan faktor-faktor yang mempengaruhi. Penelitian ini menggunakan analisis jalur Structural Equation Modelling berbasis Variance (Partial Least Square) dengan alat bantu perangkat lunak SmartPLS versi 2.0.Hasil pengujian menunjukkan faktor-faktor yang mempengaruhi perilaku penerimaan Wajib Pajak terhadap e-filing adalah persepsi kegunaan, persepsi kemudahaan penggunaan, sikap terhadap penggunaan, kesukarelaan menggunakan dan norma subyektif. Faktor-faktor lain seperti persepsi kemampuan mengontrol, persepsi resiko, pengalaman menggunakan dan jenis kelamin tidak berpengaruh terhadap niat perilaku untuk menggunakan e-filing. Mayoritas responden menyatakan bahwa e-filing dapat diterima sebagai sistem pelaporan pajak secara online dan real time.

---

Online and real time internet base tax returns, it is called e-filing, have been launched since 2005 by Indonesia Directorate General of Taxes in order to improve quality of services to taxpayers. On it`s journey until present, e-filing is unpopular seen from the amount of it`s users. This research has main aims that are to analyze whether e-filing can be accepted by Indonesian taxpayers and to know how behavior Intentions to use e-filing and what factors can influence its. Structural Equation Modelling variance base (partial least square) with SmartPLS software version 2.0 has been used in this research.

The result shows that perceived usefulness, perceived easy of use, attitude toward using, voluntariness of using and subjective norm are factors can influence taxpayers behavior intentions in using e-filing. Other factors such as perceived behavioral control, perceived risk, experience of using e-filing and gender do not influence to behavioral intentions in using e-filing. Most of respondents are able to use and easily accept e-filing as online and real time system of tax return."