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"Seorang apoteker memegang peranan penting di industri farmasi, apotek, dan pemerintahan. Apoteker harus memenuhi standar kompetensi sebagai persyaratan untuk memasuki dunia kerja dan menjalani praktik profesi. Standar kompetensi apoteker Indonesia terdiri dari sepuluh (10) standar kompetensi sebagai kemampuan yang diharapkan oleh apoteker saat lulus dan masuk ke tempat praktik kerja profesi. Sebagai bekal dan pengalaman calon apoteker untuk dapat memahami peran apoteker dan meningkatkan kompetensi, maka dilaksanakan Praktik Kerja Profesi Apoteker (PKPA) di PT. Mahakam Beta Farma, Suku Dinas Kesehatan Jakarta Selatan, dan Apotek Kimia Farma No. 282 selama periode bulan Januari-April 2019. Selama PKPA, diharapkan calon apoteker dapat memperluas wawasan, pemahaman, dan pengalaman untuk melakukan penkerjaan kefarmasian di tempat praktik kerja profesi.

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A pharmacist plays an important role in the pharmaceutical industry, pharmacies, and government. Pharmacists must meet competency standards as a requirement for changing the world of work and agreeing to professional practice. Indonesian pharmacist competency standards consist of ten (10) competency standards according to the capabilities expected by pharmacists when graduating and entering professional work practices. As a preparation and experience of prospective pharmacists to be able to win the role of pharmacists and improve competence, the internship was implemented at PT. Mahakam Beta Farma, South Jakarta Health Department, and Kimia Farma Pharmacy period January-April 2019. During internship, it is expected that prospective pharmacists can broaden their horizons, understand, and develop to find work in the workplace in the workplace."

"Apotek Kimia Farma KS Tubun 282 merupakan Apotek yang berada di daerah KS Tubun, Palmerah dengan lokasi yang cukup strategis karna akses jalan cukup ramai dan dekat dengan dua rumah sakit yaitu RS Bhakti Mulia dan RS Pelni. Meskipun telah memiliki banyak pelanggan setelah beroperasi puluhan tahun, namun belakangan ini Apotek Kimia Farma KS Tubun mengalami penurunan omset yang kemungkinan besar dipengaruhi oleh penurunan jumlah dan kepuasan pelanggan. Laporan analisis ini mengukur dan mengevaluasi tingkat kualitas pelayanan di Apotek Kimia Farma KS Tubun, serta aspek apa yang perlu diperbaiki oleh Apotek Kimia Farma KS Tubun guna dapat meningkatkan kualitas pelayanan sehingga diharapkan juga dapat meningkatkan omset penjualan.

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Apotek Kimia Farma KS Tubun 282 is a pharmacy located in the KS Tubun, Palmerah area with a strategic location because the road access is quite crowded and close to two hospitals, namely Bhakti Mulia Hospital and Pelni Hospital. Even though it has had many customers after decades of operation, recently Apotek Kimia Farma KS Tubun has experienced a decline in turnover which is most likely influenced by a decrease in the number and customer satisfaction. This analysis report needs to be carried out to measure and evaluate the level of service quality at Apotek Kimia Farma KS Tubun, as well as what aspects need to be improved by Apotek Kimia Farma KS Tubun in order to improve service quality so that it is also expected to increase sales turnover."

"Apotek Kimia Farma KS Tubun 282 merupakan Apotek yang berada di daerah KS Tubun, Palmerah dengan lokasi yang cukup strategis karna akses jalan cukup ramai dan dekat dengan dua rumah sakit yaitu RS Bhakti Mulia dan RS Pelni. Meskipun telah memiliki banyak pelanggan setelah beroperasi puluhan tahun, namun belakangan ini Apotek Kimia Farma KS Tubun mengalami penurunan omset yang kemungkinan besar dipengaruhi oleh penurunan jumlah dan kepuasan pelanggan. Laporan analisis ini mengukur dan mengevaluasi tingkat kualitas pelayanan di Apotek Kimia Farma KS Tubun, serta aspek apa yang perlu diperbaiki oleh Kimia Farma KS Tubun guna dapat meningkatkan kualitas pelayanan sehingga diharapkan juga dapat meningkatkan omset penjualan.

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Apotek Kimia Farma KS Tubun 282 is a pharmacy located in the KS Tubun, Palmerah area with a strategic location because the road access is quite crowded and close to two hospitals, namely Bhakti Mulia Hospital and Pelni Hospital. Even though it has had many customers after decades of operation, recently Apotek Kimia Farma KS Tubun has experienced a decline in turnover which is most likely influenced by a decrease in the number and customer satisfaction. This analysis report needs to be carried out to measure and evaluate the level of service quality at Apotek Kimia Farma KS Tubun 282, as well as what aspects need to be improved by Apotek Kimia Farma KS Tubun 282 in order to improve service quality so that it is also expected to increase sales turnover."