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"This volume of Advances in Library Administration and Organization takes as its underpinning theme the whole subject of innovation in Library and Information Services. It considers the various types of innovation through case studies and exemplars both from within the LIS sector and other cognate industries and environments. It will look at both the last and the next thirty years by charting major technology developments and the ways in which they have not only been adopted and adapted by library services but also how the resulting improvements and enhancements have impacted upon key user communities. But more importantly, the volume projects these developments forward and in addition forecasts and analyses likely future inventions and innovations and how LIS leaders and managers should not only respond but actually help to create and shape our future world."

"Examine the use of services marketing as a competitive tool from a uniquely broad perspective with Services Marketing: Concepts, Strategies, and Cases, 5E. Real examples feature businesses from industries both within and beyond the nine service economy super sectors: education and health services, financial activities, government, information, leisure and hospitality, professional and business services, transportation and utilities, wholesale and retail trade, and "other services." Cutting-edge data addresses current issues, such as sustainability, technology, and the global market, give you valuable insights for business success. A new online format additional features and flexibility to keep you up to date with the latest advances."

"Cornish's Copyright is the standard work in its field and is indispensable for all librarians and information professionals and who are looking for solutions to their copyright problems. The book explains the provisions of the UK Copyright Act and supporting legislation in quick and easy question-and-answer form. This latest edition is revised and expanded in the light of new legislation which came into force in 2014/5 and some decisions by the courts which have changed our understanding of what the law means. Areas such as moral rights, originality, databases, and the use of broadcast material in education all receive detailed attention, along with Wikipedia, Creative Commons and Open Archives. Copyright is also considered in the context of social media."