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"Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience."

"Eleven classroom-tested games that can be mixed, matched, and modified for any training objective.Facilitate and evaluate your learning game play with the right combination of paper exercises, card games, board games, and unconventional activities that require a variety of unique props. Training Games provides a convenient game-use matrix to help you select the best games for your objectives."

"A basic knowledge of statistics allows trainers to make better decisions and understand data more fully. Presenting statistical data to stakeholders also helps you build a stronger business case for training. This Infoline will show you how to perform some basic statistical calculations and understand how to use statistics on the job."

"Planning and conducting successful workshops starts here with the basic guide that explains how to select learning exercises and activities and prepare for workshops. "

"Distance learning is well established as a learning methodology, but how do you effectively implement its use in your organization? This Infoline provides a solid basis for implementing distance learning by offering not only a clear explanation of its benefits and uses, but also a solid plan for implementing distance learning. You will find a section on design and technology analysis, but also tips and guidance on development, implementation, and evaluation. A technology decision assessment instrument is included."

"Measuring the impact of learning continues to be one of the most challenging aspects of the learning function. ASTDs Value of Evaluation report explores the complex issue of learning evaluation, the techniques being used, barriers to effective implementation, and strategic use of learning metrics..Companies employ myriad strategies to identify and quantify the results of training, but most are not satisfied with the evaluation efforts. Organizations are not giving up on successful measurement of the learning function, as they continue to explore ways to communicate and document the value of training and development they provide to employees. The data in this report can help many firms become more proficient in these areas."