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"Penelitian ini dilakukan untuk melihat hubungan antara perceived risk dan intensi repurchase pada konsumen belanja online. Perceived risk diukur dengan Perceived Risk in Online Shopping (Naiyi, 2004). Sementara intensi repurchase diukur dengan Repurchase Intention Questionnaire (Chiu et al., 2008). Responden merupakan 453 mahasiswa yang pernah melakukan perbelanjaan online, dan data dikumpulkan dengan menggunakan kuesioner online. Hubungan kedua variabel dilihat dengan menggunakan teknik Pearson Correlation. Hasil penelitian menunjukkan bahwa terdapat hubungan negatif yang signifikan antara perceived risk dengan intensi repurchase, dengan r = -0.271 (p < 0.01, 2-tailed). Artinya, semakin tinggi perceived risk seseorang, semakin rendah intensi repurchase-nya. Dengan demikian, disarankan bagi bisnis e-commerce untuk meminimalisir perceived risk konsumen, dengan misalnya memberi jaminan penggantian barang.

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This study was conducted to find the relationship between perceived risk and repurchase intention in online shopping consumer. Perceived risk was measured using Perceived Risk in Online Shopping (Naiyi, 2008), and repurchase intention was measured using Repurchase Intention Questionnaire (Chiu, et al., 2008). Respondents in this study were 453 college students who shopped online, using online questionnaire. The relationship between both variables was calculated using Pearson Correlation. Based on the result of this study, there is a significant relationship between perceived risk and repurchase intention, with negative correlation, with r = -0.271 (p < 0.01, 2-tailed), which means, the higher perceived risk of someone’s own, the lower his/her intention to repurchase in the same store/vendor. Therefore, it is recommended for e-commerce businesses to minimize consumers’ perceived risk, for example, by product replacement warranty."

"Kegiatan belanja online lebih berisiko dibandingkan belanja tradisional. Akibatnya, konsumen mempersepsi risiko lebih tinggi pada saat belanja online. Kepercayaan adalah penentu tindakan dalam situasi di mana konsumen mempersepsi risiko dalam belanja online. Perceived risk merupakan ketidakyakinan konsumen tentang kerugian atau keuntungan dalam transaksi tertentu (Naiyi, 2004). Perceived risk terbagi menjadi tujuh faktor, yaitu financial risk, delivery risk, fraud risk, process and time loss risk, product risk, privacy risk, dan information risk. Sedangkan trust didefinisikan sebagai kesediaan menjadi rentan terhadap orang atau tindakan orang lain (Gefen, 2002). Trust terdiri dari tiga dimensi, yaitu integrity, benevolence, dan ability. Alat ukur yang digunakan dalam penelitian ini adalah Perceived Risk in Online Shopping atau PR-OS (Naiyi, 2004) yang diadaptasi dan Specific Online Consumer Trust atau SOCT (Gefen, 2002) yang diadaptasi. Responden 453 mahasiswa diperoleh secara accidental sampling. Hasil penelitian ini menunjukkan bahwa terdapat hubungan negatif yang signifikan antara perceived risk dan trust pada konsumen belanja online (r = -0.408, p = 0.000). Hasil tersebut dapat diartikan bahwa semakin tinggi persepsi risiko konsumen maka semakin rendah kepercayaan konsumen terhadap kegiatan belanja online. Dengan demikian, toko online dapat meningkatkan kepercayaan konsumen dengan cara memberikan layanan yang terbaik dengan menampilkan testimonial dari konsumen yang berhasil melakukan kegiatan belanja online sebelumnya.

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Online shopping is riskier than traditional shopping. As a result, consumers perceive higher risk in online shopping. Trust is a determinant of action in situations where there is a perceived risk of negative outcomes. Perceived risk represents consumers uncertainty about loss or gain in a particular transaction (Naiyi, 2004). While Trust is a willingness to be vulnerable to the actions of another person or people (Gefen, 2002). Perceived risk consists of seven factors, such as financial risk, delivery risk, fraud risk, process and time loss risk, product risk, privacy risk, dan information risk. Trust consists of three dimensions, namely integrity, benevolence and ability. Instruments that used in this study are Perceived Risk in Online Shopping atau PR-OS (Naiyi, 2004) that has been modified and Specific Online Consumer Trust atau SOCT (Gefen, 2002) that has been modified as well. The 453 college students as respondents were chosen by an accidental sampling technique. The result of this study shows that there is a significant negative relationship between perceived risk and trust among online shopping consumer (r = -0.408, p = 0.000). This result can be intepreted as the higher consumers perceived risk, the lower consumers’ trust in online shopping. Thus, one of the efforts that online shops can do to increase consumers trust is by providing the best service and displaying testimonials from consumers who managed to do a success online shopping."

"ABSTRAKPenilitian ini dilakukan untuk melihat hubungan antara consumer innovativeness dan Intensi Pembelian kembali dalam perilaku belanja online pada mahasiswa. Consumer Innovativeness didefinisikan oleh Goldsmith dan Hofacker (1991 dalam Binge-Alcaniz dkkk, 2008) sebagai kecenderungan untuk menyambut dan mengadopsi produk-produk baru. Sedangkan intensi repurchase dijelaskan sebagai kemungkinan subjektif bahwa individu akan terus membeli suatu produk dari penjual atau toko online dikemudian hari (Chiu dkk, 2008). Alat ukur Consumer Innovativeness adalah Domain spesific innovativeness (Goldsmith & Hofacker dalam Binge-Alcaniz dkk, 2008), sedangkan Intensi Repurchase adalah Repurchase Intention dari Parasuraman dkk (dalam chiu dkk, 2008). Pengukuran consumer innovativeness menggunakan alat ukur Domain spesific. Responden 453 mahasiswa di daerah Jabodetabek. Metode pengambilan sampel diperoleh dengan teknik accidental sampling. Hasil menunjukkan hubungan positif yang signifikan antara consumer innovativeness dan intensi repurchase pada perilaku belanja online (r = 0.326; p = 0.000). Artinya, semakin tinggi consumer innovativeness, maka semakin tinggi intensi untuk melakukan repurchase. Implikasinya toko online perlu melakukan identifikasi pada konsumen yang memiliki karakteristik inovatif agar dapat meningkatkan intensi repurchase.

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ABSTRACT

This research was conducted to find the correlation between consumer innovativeness and repurchase intention toward online shopping behavior on college students. Consumer innovativeness defined by Goldsmith and Hofacker (In, Binge-Alcaniz et. al, 2008) as a tendency to welcome and to adopt new products, while repurchase intention refers to the subjective probability that an individual will continue to purchase products from the online vendor or store in the future (Chiu et.al, 2008). Consumer innovativeness was measured using an instrument named Domain Spesific Innovativeness (Goldsmith & Hofacker ,in Binge-Alcaniz, 2008) and Repurchase Intention was measured using an instrument by Parasuraman et. al., (2008). This research involved 453 undergraduate students around Jabodetabek. Sampling method using accidental sampling in which questionnaire was seperated through social media. The result of this research show that consumer innovativeness positively correlated with repurchase intention( r = 0.326; p = 0.000). Which means, the highest consumer innovativeness someone?s own, showing the higher repurchase interion. The implication of this research for online shop is to identify consumer with innovativeness characteristic, in order to increase their intention to repurchase."

"Penelitian ini bertujuan untuk mengetahui pengaruh perceived ease of use terhadap repurchase intention pada konsumen belanja online. Partisipan penelitian ini adalah mahasiswa yang pernah berbelanja online, dengan jumlah 289 partisipan. Perceived ease of use dan repurchase intention diukur dengan menggunakan alat ukur Perceived Ease of Use dan alat ukur Repurchase Intention yang dikonstruksi oleh Chiu, Chang, Cheng, dan Fang (2008). Hasil utama penelitian ini menunjukkan bahwa perceived ease of use memiliki pengaruh yang signifikan terhadap repurchase intention. Dengan demikian, penting bagi penjual produk atau jasa secara online untuk mengembangkan situs atau aplikasi belanja online yang dapat dengan mudah digunakan oleh konsumen belanja online.

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This research aimed to find the influence of perceived ease of use on repurchase intention among online shopping consumer. Participants of this research were undergraduate students who have online shopping experience, with the amounts of 289 participants. Perceived ease of use and repurchase intention were measured using Perceived Ease of Use and Repurchase Intention measurement items made by Chiu, Chang, Chen, dan Fang (2008).

The main result of this research showed that perceived ease of use has significant impact on repurchase intention among online shopping consumer. Therefore, it is important for online retailers to develop their site or application which can be easily used by online shopping consumer."

"ABSTRAKPenelitian ini meneliti pengaruh purchase involvement terhadap perceived risk, pengaruh dari perceived risk terhadap trust, pengaruh purchase involvement terhadap trust serta pengaruh trust terhadap online repurchase intention konsumen pada online merchant/online shop. Responden penelitian ini merupakan konsumen yang pernah melakukan pembelian barang yang bersifat low/high involvement secara online pada online merchant. Responden penelitian ini berdomisili di wilayah Jakarta dan sekitarnya antara lain ; Bogor, Bekasi , Tangerang, Depok. Metode yang digunakan untuk pengolahan data dalam penelitian ini adalah Multiple Regression. Hasil penelitian membuktikan secara signifikan bahwa Low high purchase involvement pada online merchant memiliki pengaruh positif terhadap perceived risk, hanya high purchase involvement dan perceived risk yang berpengaruh terhadap trust, dan trust memiliki pengaruh positif terhadap online repurchase intention.Keywords : Purchase involvement, perceived risk, trust, online repurchase intention,online merchant,Online shop

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ABSTRACTAbstractThe purpose of this research is to analyse the effect of Purchase Involvement on Perceived Risk, the effect of perceived risk on trust, the effect of purchase involvement on trust, and the effect of trist on online repurchase intention. Respondents on this study are consumers who ever buy low high involvement product through online merchant online shop. Resident is resided in Jakarta and the nearest other city as Depok, Tangerang, Bogor, Bekasi. This study uses multiple regression to process the data. The results of this research show that Low high purchase involvement in online merchant has positive effect on perceived risk, only high purchase involvement and perceived risk that has positive effect on trust, and trust has positive effect on online repurchase intention. "

"Penelitian ini dilakukan untuk melihat hubungan antara E-Service Quality dengan Purchase Intention pada konsumen belanja online. E-Service Quality dalam penelitian ini adalah yang dipersepsikan oleh konsumen belanja online. Partisipan adalah 146 mahasiswa yang memiliki pengalaman belanja online. E-Service Quality diukur menggunakan E-S-Qual oleh Parasuraman, Zeithaml dan Malhotra (2005). Sementara Purchase Intention menggunakan alat ukur Online Purchase Intention oleh Topaloglu (2012). Hasil menunjukkan bahwa terdapat hubungan yang signifikan antara E-Service Quality dengan Purchase Intention. Hasil ini ditunjukkan dengan ( r(146) = 0,384, p < 0,01) yang berarti jika persepsi konsumen E-Service Quality meningkat maka Purchase Intention konsumen akan meningkat pula. Dengan demikian, para perusahaan e-commerce perlu menambahkan dan memperbaiki pelayanan konsumen online yang dapat memenuhi kebutuhan konsumen ketika berbelanja online baik interaksi dengan situs yang bersangkutan maupun interaksi dengan penjual, misalnya dengan memenuhi pesanan barang konsumen tepat waktu dan sesuai.

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This research aimed to examine the relationship between E-Service Quality and purchase intention among Online Shopping Consumer. The E-Service Quality in this research is perceived by the online shopping consumers. Participants of this research were 146 undergraduate students who have online shopping experience. E-Service Quality were measured using E-S-Qual developed by Parasuraman, Zeithaml and Malhotra (2005). Meanwhile, purchase intention were measured using online purchase intention scale developed by Topaloglu (2012).

The main result of this research showed that E-Service Quality have a significant relationship with purchase intention among online shopping consumer. This result were showed by r(146) = 0,384, p < 0,01. This can also be said that if the E-Service Quality perceived by consumers increases, purchase intention will also increase. However, the result showed that the correlation between these two variable is still weak. Therefore, the e-commerce company should improve the quality of the online service in order to fulfill the consumers needs while shopping online. The service that is offered not only emphasizes on the consumers interaction with the website but also the opportunity to interact with the seller. For an example, fulfilling orders in time."

"ABSTRAK Dalam mencapai kesuksesan, toko online perlu menyediakan e-service qualityyang baik. Hal tersebut merupakan suatu cara untuk meningkatkan trustkonsumen belanja online. E-Service Quality merupakan semua tahap interaksiyang terjadi antara konsumen dan situs web yang dihasilkan dari penilaian sejauhmana sebuah situs web secara efektif dan efisien memfasilitasi proses berbelanja(Parasuraman et.al, 2005). Pengukuran e-service quality menggunakan alat ukurE-S-QUAL dan E-RecS-QUAL yang dibuat oleh Parasuraman et.al (2005) lalupeneliti adaptasi. Sedangkan trust didefinisikan sebagai harapan optimisseseorang, bahwa orang lain akan melindungi semua hak-haknya (Gefen, 2002).Pengukuran trust menggunakan alat ukur Specific Online Consumer Beliefs yangdibuat oleh Gefen (2002) kemudian peneliti adaptasi. Penelitian ini menggunakanmetode accidental sampling yang melibatkan 453 responden, yaitu mahasiswakonsumen belanja online, karena mahasiswa sering mengakses internet (Xu &Paulins, 2005). Hasil penelitian ini menunjukan bahwa terdapat hubungan yangsignifikan antara e-service quality dan trust pada mahasiswa konsumen belanjaonline (r = 0,668; p = 0.000). Artinya, semakin tinggi tingkat e-service qualitymaka semakin tinggi pula tingkat trust pada mahasiswa konsumen belanja online.Implikasi praktis Penelitian ini, toko online perlu meningkatkan e-service qualitydalam hal pemenuhan janji agar trust mahasiswa konsumen belanja onlinemeningkat.

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ABSTRACTIn Achieving success, online shop should provide good s-service quality. It is away to increase consumer trust. E-Service Quality are an all stages of theinteraction between consumers and web sites resulting from the assessment of theextent to which a website effectively and efficiently facilitate the shoppingprocess (Parasuraman et.al, 2005). E-Service Quality measurement usingmeasuring instruments E-S-QUAL and E-RecS-QUAL are made by Parasuramanet.al (2005) and adapted by researcher. While trust is defined as the optimisticexpectations of someone, that someone else will protect all of their rights (Gefen,2002). Trust measurement using measuring instruments Specific Online ConsumerBeliefs are made by Gefen (2002) then adapted by researcher. This study usedaccidental sampling method involving 453 respondents, namely college studentonline shopping consumer because they often access the Internet (Xu & Paulins,2005). These results indicate that there is a significant relationship betweene-service quality and trust among college student online shopping consumer(r = 0,668; p = 0.000). This results can be interpreted as the higher e-servicequality, the higher trust that college student online shopping consumer have. Thepractical implications of this research, online stores need to improve e-servicequality in terms of the fulfillment of the promise, so that the trust of collegestudent online shopping consumer increase."

"Penelitian ini mencoba menguji faktor apa saja yang mempengaruhi perceived value, dan transaction cost terhadap repurchase intention. Analisis dilakukan dengan menggunakan data yang diperoleh melalui penyebaran kuesioner, dan diolah dengan metode analisis SEM. Penelitian ini menyimpulkan bahwa perceived value dan transaction cost berpengaruh secara negatif terhadap repurchase intention dalam studi kasus Lazada.co.id di Indonesia.

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This study tries to examine what factors affect perceived value and transaction cost to the repurchase. Analyses were performed using data obtained through questionnaires, and processed using SEM analysis method. This study concludes that perceived value and transaction cost have negative impact to the repurchase intention in the case study of Lazada.co.id in Indonesia."

"Penelitian ini didasari oleh fenomena penerapan sistem customization pada dunia bisnis online. Sistem tersebut dianggap dapat menjadi kunci kesuksesan sebuah perusahaan dalam menarik minta konsumennya. Peneliti ingin mengetahui latar belakang dan motivasi konsumen dalam membeli produk customized secara online. Ternyata, dikemukakan oleh penelitian Tian dkk. (2001) bahwa terdapat kebutuhan akan keunikan pada setiap diri konsumen, atau disebut dengan consumers' need for uniqueness. Peneliti ingin mengetahui apakah terdapat hubungan yang signifikan antara consumers? need for uniqueness dan intensi membeli konsumen pada produk yang bersifat customized secara online. Penelitian ini dilakukan kepada 529 partisipan yang seluruhnya sudah pernah berbelanja online. Hasil penelitian menunjukkan bahwa terdapat hubungan yang signifikan antara consumers' need for uniqueness dan intensi membeli pada produk customized secara online.

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This study is based on the phenomena of applying customization in the business world. The system is believed to be the key of a successful way for a company to sell their products to the consumers. Researcher wants to figure out the motivation behind consumer decisions to buy an online customized product. Apparently, a research from Tian et al. (2001) shows that there are needs for each consumes to be unique, or later to be called as consumers need for uniqueness. The purpose of this study is to find out if there is a significant correlation between consumers’ need for uniqueness and purchase intention in an online customized products. This study conducted to 529 participants which all of them have the experienced of online shopping. Result of the study shows that there is a significant correlation between consumers need for uniqueness and purchase intention in online customized product."

"Industri fashion telah berevolusi secara signifikan, beralih dari traditional craftsmanship ke fast fashion, yang telah meningkatkan corncern terhadap masalah lingkungan dan mendorong kesadaran tentang circular fashion juga collaborative consumption. Studi ini meneliti pengaruh shopping motivation dan perceived risk terhadap intention untuk terlibat dalam fashion renting di kalangan konsumen Indonesia berusia 15-45 tahun yang sebelumnya tidak pernah menggunakan platform penyewaan pakaian. Dengan menggunakan Structural Equation Modeling-Partial Least Squares (SEM-PLS) dengan evolusi dari teori Technology Acceptance Model, temuan pada penelitian ini mengungkapkan bahwa social shoping motivation dan social risk secara signifikan memengaruhi attitude terhadap fashion renting. Konsumen yang didorong oleh social shopping motivation, seperti mengikuti tren dan pengaruh teman sebaya, lebih cenderung memiliki sikap positif terhadap penyewaan pakaian. Sebaliknya, social risk yang dirasakan, termasuk potensi stigma atau penilaian dari teman sebaya karena mengenakan pakaian sewaan, memengaruhi attitude ini secara negatif. Achievement shopping motivation dan performance risk tidak secara signifikan memengaruhi attitude terhadap fashion renting. Selain itu, positif attitude terhadap fashion renting secara signifikan memengaruhi intention untuk menggunakan platform penyewaan pakaian. Menangani social risk dan memanfaatkan social shopping motivation dapat menumbuhkan attitude dan intention yang positif terhadap fashion renting, memberikan wawasan berharga bagi platform dan pemasar fashion renting yang bertujuan untuk mempromosikan konsumsi sustainable fashion di Indonesia.

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The fashion industry has evolved significantly, transitioning from traditional craftsmanship to fast fashion, which has raised environmental concerns and promoted the circular fashion also collaborative consumption. This study examines the impact of shopping motivation and perceived risk on the intention to engage in fashion renting among Indonesian consumers aged 15-45 who have not previously used fashion renting platforms. Using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the evolution of Technology Acceptance Model theory, the findings reveal that social shopping motivation and social risk significantly influence attitudes towards fashion renting. Consumers driven by social shopping motivations, such as staying trendy and peer influence, are more likely to have a positive attitude towards fashion renting. Conversely, perceived social risks, including the potential stigma or judgment from peers for wearing rented clothes, negatively affect these attitudes. Achievement shopping motivation and performance risk do not significantly impact attitudes towards fashion renting. Additionally, positive attitudes towards fashion renting significantly impact the intention to use these platforms. Addressing perceived social risks and leveraging social shopping motivations can foster positive attitudes and intentions towards fashion renting, providing valuable insights for fashion rental platforms and marketers aiming to promote sustainable fashion consumption in Indonesia."