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"ABSTRAKMaraknya penggunaan internet sebagai media komunikasi telah mengubah gaya pertukaran informasi dan marketing saat ini. Salah satu media yang populer adalah social media, dimana semua orang dapat saling memberikan pendapat dengan cukup bebas. Perusahaan sebagai penyedia produk dan jasa sudah selayaknya mengikuti trend ini dengan juga ikut serta dalam arus informasi bebas ini. Penelitian ini mengamati pengaruh akun social media terhadap brand equity. Penelitian dilakukan terhadap 2 brand yaitu Loreal dan Pantene sebagai representasi dari consumer goods. Dengan terlebih dahulu melakukan ekstraksi atas post yang dipilih dari beberapa akun social media dengan menggunakan content analysis, penelitian dilanjutkan dengan kuesioner kuantitatif atas sejumlah responden atas konsep aktivitas social media marketing dan brand equity.Ditemukan bahwa terdapat pengaruh signifikan dari aktivitas social media marketing terhadap brand equity tiap brand. Hal ini dipengaruhi oleh segi komunikatif sebuah akun media social yang membuatnya multifungsi dalam konsep marketing communication.

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ABSTRACTThe current digital lifestyle has changed the way people exchange the information and hence, the way people do marketing. One of the media that has been very popular is social media, where everyone may gives their opinions over something without any significant bounderies. Companies who supplies both products and services should follow the communication trend and involve themselves in the free trade of information. This research is implemented on 2 brands : Loreal and Pantene as the representative of consumer goods. Prior to extracting the posts of selected social media accounts, the research conducted a content analysis followed by quantitative questionnaire to respondents towards social media marketing activities and brand equity.It is found that on individual basis, there is significant influence from social media marketing activities towards brand equity. This is an impact of a communicative and well managed social media account which enables it to be multifunctional in marketing communication. "

"ABSTRAKSocial Media yang merupakan bagian dari Intergrated MarketingCommunication (IMC) merupakan salah satu alternatif aktifitas marketing pada saatini. Perkembangan social media yang sangat pesat, membuatnya saat ini sudahmenjadi trend dan efektif karena mudah diukur serta budget yang relatif kecildibandingkan print media (tradisional). Hal ini dikarenakan perkembanganteknologi dan juga tingkat edukasi dari konsumen di dalam membeli produkotomotif sudah sangat baik dan kritis. Untuk itu perlu adanya pengembangankomunikasi dalam dua arah yaitu antara produsen dan konsumen yang mana hal inimampu membangkitkan engagement dalam membeli kembali suatu produk. Adabeberapa faktor yang menentukan di dalam menerapkan social media (twitter danfacebook) agar konsumen repurchase produk Nissan yaitu Product/ Message,Source-AISAS, Ad Execution-WOM, Brand Attitudes, dan Attitudes towards theAdvertisement.

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ABSTRACTSocial media is part of the Integrated Marketing Communication (IMC) is analternative marketing activities at this time. The development of social media veryrapidly, making it now has become a trend and effective as easily measured as wellas the budget is relatively small compared to the print media (traditional). This isbecause the development of technology and also the level of education of consumersto purchase of automotive products has been excellent and critical. For that we needthe development of the two-way communication between producers and consumersin which it is able to generate engagement to repurchase a product. There are severalfactors that determine in applying social media (twitter and facebook) so thatconsumers repurchase the Nissan products which are Product / Message, Source-AISAS, Ad-WOM Execution, Brand Attitudes, and Attitudes towards theAdvertisement."

"Penelitian ini bertujuan untuk mengetahui pengaruh aktivitas di media sosial, iklan, serta promosi penjualan terhadap dimensi-dimensi brand equity pada low-involvement product dengan studi kasus brand kosmetik dan personal care yaitu Wardah. Sampel pada penelitian ini adalah pengguna produk dari brand Wardah dalam 3 tiga bulan terakhir dan pernah mengakses social media dari Wardah. Data diolah dengan menggunakan metode Structural Equation Modelling SEM . Hasil dari penelitian menunjukkan bahwa social media marketing activities berpegaruh positif terhadap brand awareness dan brand loyalty. Perceived advertising spend berpengaruh positif terhadap brand awareness dan berpengaruh negatif terhadap brand loyalty. Attitude towards the advertisement berpengaruh positif pada brand awareness. Monetary sales promotion berpengaruh positif pada brand association dan perceived quality. Sedangkan non-monetary sales promotion tidak berpengaruh apapun terhadap dimensi-dimensi brand equity. Pada penelitian ini juga ditemukan hubungan memediasi dari brand awareness dan perceived quality terhadap hubungan antara social media marketing activities dan brand loyalty. Hubungan dari dimensi-dimensi brand equity juga ditemukan berpengaruh positif satu sama lainnya.

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This study aims to analyze the effect of social media marketing activities, advertising, and sales promotion towards the dimensions of brand equity in low involvement product with case study of cosmetic and personal care brand that is Wardah. Samples in this study are the consumers of Wardah within 3 three months and ever accessed Wardah social media. The data was processed using Structural Equation Modeling SEM . Results from the study showed that social media marketing activities have a positive effect to brand awareness and brand loyalty. Perceived advertising spend has a positive effect on brand awareness and have a negative effect on brand loyalty. Attitude towards the advertisement have a positive effect on brand awareness. Monetary sales promotion have a positive effect t on the brand association and perceived quality. Whereas non monetary sales promotion does not have any effect on the dimensions of brand equity. This study also found a mediating effect of brand awareness and perceived quality on the relationship between social media marketing activities and brand loyalty. A positive effect of the dimensions of brand equity on one another also found in this study. "

"Pisang Cokelat Cakra atau disingkat Piscok Cakra merupakan usaha yang bergerak di bidang kuliner dengan produk utama pisang cokelat. Piscok Cakra mengembangkan usaha dengan membuka gerai di Kota Bandung setelah sebelumnya mempunyai gerai di Kota Sukabumi dan Kabupaten Bogor. Gerai di Kota Bandung mengalami masalah yaitu sulit bersaing dan penjualan yang tidak sesuai harapan. Untuk mengatasi masalah tersebut, business coaching pada Piscok Cakra untuk penulisan karya tulis ini setelah dilakukan pemetaan dan analisisi kondisi pada gerai di Kota Bandung berfokus pada Penetrasi pasar melalui peningkatan pelanggan 'dine-in', pengembangan rasa produk Piscok Cakra dan makanan serta minuman lain bagi pelanggan 'dine-in', dan pengembangan promosi melalui media sosial. Setelah dilakukan business coaching, Piscok Cakra mempunyai rancangan gerai dan pemanfaatan lokasi yang lebih efektif, pengembangan rasa produk makanan minuman, dan perencanaan pelaksanaan promosi melalui media sosial akan dilaksanakan dengan menggunakan platform Instagram dan akan dilaksanakan pada saat yang dianggap paling efektif.

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Pisang Cokelat Cakra or Piscok Cakra is a culinary business with the main products of Fried Banana with liquid chocolate filling. Piscok Cakra expand the business by opening outlets in the city of Bandung after previously having outlets in the city of Sukabumi and Bogor District. Outlet in Bandung encountered problems that is difficult to compete and below-expectations sales. After the mapping and the analysis of condition, to overcome these problems, business coaching on Piscok Cakra at Bandung outlet focus on market penetration through increased customer at "dine-in" service, the development of Piscok Cakra's product (foods and drinks), and the promotion through social media Having done business coaching, Piscok Cakra have a booth design and more effective utilization of the location, product development, and plan of promotion implementation through social media will be on Instagram platform and will be held at the time considered the most effective."

"Saat ini, perkembangan teknologi telah menciptakan cara baru bagi perusahaan untuk berinteraksi dan terus-menerus melibatkan konsumennya. Pemasaran Media Sosial adalah salah satu bentuk Pemasaran Digital di mana perusahaan dapat menerapkan dan melibatkan konsumennya melalui pendekatan yang didorong oleh perusahaan. Mengingat hal ini, masih ada kekurangan penelitian untuk meneliti peran yang dimainkan Media Sosial dalam membangkitkan tanggapan konsumen tertentu khususnya niat pilihan merek dalam Industri Smartphone. Oleh karena itu, penelitian ini bertujuan untuk memberikan wawasan lebih lanjut dan pengembangan konteks umum tentang bagaimana Pemasaran Media Sosial (Twitter, Facebook, Instagram, Youtube) dapat mempengaruhi niat pilihan merek seseorang yang dimediasi oleh tingkat nilai konsumen dalam merek atau Ekuitas Merek Samsung dan Apple pengguna karena mereka adalah merek serupa yang menjual smartphone dengan harga yang relatif premium dibandingkan dengan para pesaingnya. Untuk melakukannya, model penelitian dirancang dari kombinasi dua jurnal di mana dimensi tambahan ekuitas merek dimasukkan dalam penelitian dan minat spesifik dari variabel laten Loyalitas Merek (Bentuk Respons Konsumen) diperiksa dan hasilnya yaitu Niat Pilihan Merek. Penelitian ini mengumpulkan 160 responden untuk masing-masing merek Samsung dan Apple, dimana penulis hanya bertujuan untuk memberikan gambaran umum apakah model tersebut dapat diterapkan pada konteks tersebut dan setiap merek secara individual. Oleh karena itu, setelah mengolah data melalui pendekatan Model Persamaan Struktural menggunakan SmartPLS penulis telah menemukan bahwa untuk kedua merek ada dampak positif yang signifikan dari Upaya Pemasaran Media Sosial dalam membangkitkan loyalitas merek dan niat pilihan merek hasilnya; dengan efek tidak langsung yang lebih tinggi ketika mempertimbangkan peran Ekuitas Merek terhadap Loyalitas Merek

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Nowadays, developments in technology has created new ways for firms to interact and constantly engage its consumers. Social Media Marketing are notably one of the forms of Digital Marketing to which firms may implement and engage its consumers through a firm driven approach. In light of this, there is still a lack of research to examine the role that Social Media plays in evoking certain consumer responses specifically brand choice intention within the Smartphone Industry. Therefore, this study aims to provide further insight and general context development into how Social Media Marketing (Twitter, Facebook, Instagram, Youtube) may affect ones brand choice intention mediated by the level of consumer value in the brand or Brand Equity of Samsung and Apple users as they are notably similar brands which sell smartphones at a relatively premium price compared to its rivals. To do so, a research model was devised from the combination of two journals wherein ad additional dimension of brand equity is incorporated in the study and that specific interest of the latent variable Brand Loyalty(Form of Consumer Response) is examined and its outcome that is Brand Choice Intention. This research compiled 160 respondents for each brands Samsung and Apple, wherein the writer had simply aimed to provide a general overview of whether the model may be applied to such context and each brand individually. Hence, having processed the data through a Structural Equation Model approach using SmartPLS the writer had found that for both brands there is a significant positive impact of Social Media Marketing Efforts on evoking ones brand loyalty and its outcome brand choice intention; with a higher indirect effect when considering the role Brand Equity has on Brand Loyalty.

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"Industri fashion diproyeksikan akan terus tumbuh. Merek fesyen dengan mode cepat (fast fashion) yang sesuai tren terkini juga masih berkembang, tak terkecuali di Indonesia. Berbagai merek fast fashion terutama merek lokal khusus produk fyesen perempuan terus berstrategi untuk menarik konsumen. Penelitian ini bertujuan untuk mengetahui hubungan antara social media marketing activities (SM) dan tiga konstruk pemasaran yakni value consciousness (VC), brand consciousness (BC), serta brand love (BL) terhadap tahapan brand loyalty, yakni cognitive brand loyalty (CGL), affective brand loyalty (AL), dan conative brand loyalty (CNL). Penelitian ini diolah menggunakan Structural Equation Modeling (SEM) berdasarkan data dari sejumlah 242 responden yang diperoleh melalui penyebaran kuesioner terhadap konsumen merek fast fashion lokal khusus produk fesyen perempuan berusia 16-34 tahun yang pernah membeli produk serta mengetahui dan/atau mengikuti sosial media dari setidaknya salah satu merek berikut: Cottoinink, Colorbox, This is april, Et cetera, dan Gaudi dalam kurun waktu 6 bulan terakhir. Hasil dari penelitian ini membuktikan adanya pengaruh positif dari SM terhadap VC, BC, dan BL. Hasil penelitian juga mendemonstrasikan bahwa SM memiliki pengaruh positif langsung dan tidak langsung (melalui BC dan BL) terhadap tahapan brand loyalty. Implikasi manajerial serta saran bagi penelitian selanjutnya akan dibahas lebih lanjut pada penelitian ini.

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Fashion industry is projected to continuously grow. Fast fashion brands that match with the latest trends are also growing, including in Indonesia. Various fast fashion brands, especially local brands for women's fashion products, progressively build strategies to attract consumers. This study aims to determine the effects of social media marketing activities (SM) and marketing constructs which are value consciousness (VC), brand consciousness (BC), and brand love (BL) toward brand loyalty stages, namely cognitive brand loyalty (CGL), affective brand loyalty (AL), and conative brand loyalty (CNL). This research was using Structural Equation Modeling (SEM) based on 242 respondents’ data which was collected through distributing questionnaires to consumers of local fast fashion brands specifically for women’s fashion products aged 16-34 who have bought the product and know and/or follow social media from at least any of the following brands: Cottoinink, Colorbox, This is april, Et cetera, and Gaudi in the last 6 months. The results of this study prove that there is a positive effect of SM on VC, BC, and BL. The results also demonstrate that SM has a direct and indirect positive effect (through BC and BL) on the brand loyalty stage. The managerial implications and suggestions for further research will be discussed further in this study."

"Selama dua dekade terakhir, media sosial berhasil mengubah pola komunikasi antara perusahaan dan konsumen yang memungkinkan adanya hubungan dua arah tanpa batasan jarak dan waktu. Seluruh perusahaan dari berbagai industri pun mulai meningkatkan eksistensi mereka di media sosial, termasuk perusahaan produk kecantikan berlabel halal khususnya Wardah. Meskipun sudah diterima khalayak umum, belum ada studi lebih lanjut pengaruh aktivitas pemasaran media sosial perusahaan terhadap ekuitas merek pada konsumen Muslim. Oleh karena itu, penelitian ini bertujuan menganalisis pengaruh perceived social media marketing activities terhadap consumer-based brand equity dengan model Stimulus-Organism-Response (S-O-R) serta menguji efek mediasi dari variabel brand experience dan moderasi dari variabel religiosity. Metode analisis yang digunakan dalam penelitian ini adalah SEM-PLS untuk melihat hubungan variabel dan efek mediasi serta moderasi dengan menggunakan aplikasi SmartPLS 3.0. Dari 635 data dari responden wanita Muslim, ditemukan bahwa religiosity tidak memberikan pengaruh dalam memoderasi hubungan antara perceived social media marketing activities dan brand experience. Adapun brand experience memediasi hubungan antara aktivitas pemasaran media sosial yang dirasakan konsumen dengan consumer-based brand equity. Penelitian ini mengimplikasikan bahwa manajer pemasaran perlu mempertimbangkan untuk membuat konten media sosial yang informatif dan interaktif yang diharapkan dapat meningkatkan E-WOM.

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Over the past two decades, social media has succeeded in changing the pattern of communication between companies and consumers, allowing for a two-way relationship without the limitations of distance and time. All companies from various industries have begun to increase their presence on social media, including companies with halal-labeled beauty products. Although it has been accepted by the general public, there has been no further study of the effect of corporate social media marketing activities on brand equity in Muslim consumers. Therefore, this study aims to analyze the effect of perceived social media marketing activities on consumer-based brand equity with the Stimulus-Organism-Response (S-O-R) model and examine the mediating effect of the brand experience variable and the moderating of the religiosity variable. The analytical method used in this study is SEM-PLS to see the relationship between variables and the effects of mediation and moderation using the SmartPLS 3.0 application. From 635 data from Muslim female respondents, it was found that religiosity had no effect in moderating the relationship between perceived social media marketing activities and brand experience. Meanwhile, brand experience mediates the relationship between social media marketing activities perceived by consumers and consumer-based brand equity. This study implies that marketing managers need to consider creating informative and interactive social media content that is expected to increase E-WOM."

"Penelitian ini bertujuan untuk menganalisis faktor-faktor influencer attributes (attitude homophily, physical attractiveness, social attractiveness) memiliki pengaruh terhadap faktorfaktor perceived characterizations (trustworthiness, perceived expertise, parasocial relationship) dan juga faktor-faktor perceived characterizations (trustworthiness, perceived expertise, parasocial relationship) memiliki pengaruh terhadap intensi konsumen untuk membeli produk perawatan kulit (skincare). Penelitian ini menggunakan analisis deskriptif dengan menggunakan Google Form sebagai metode pengumpulan data kepada 250 responden di Indonesia yang memenuhi kriteria yang telah ditentukan seperti mengikuti salah satu influencer di media sosial, aktif. Metode sampling pada penelitian ini menggunakan non-probability sampling. Kemudian data tersebut diolah dan dianalisis dengan menggunakan aplikasi perangkat lunak SmartPLS 3.0. Penelitian ini menghasilkan temuan bahwa faktor influencer attributes (physical attractiveness) memiliki pengaruh terhadap faktor-faktor perceived characterizations )trustworthiness, perceived expertise, parasocial relationship). Namun, untuk faktor influencer attributes/attitude homophily dan social attractiveness) tidak berpengaruh terhadap perceived expertise.

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This study aims to analyze the influencer attributes (attitude homophily, physical attractiveness, social attractiveness) that have an influence on the factors perceived characterizations (trustworthiness, perceived expertise, parasocial relationship) as well as the factors perceived characterizations (trustworthiness, perceived expertise, parasocial relationship) has an influence on consumer intentions to buy skin care products (skincare). This study uses descriptive analysis using Google Form as a data collection method to 250 respondents in Indonesia who meet predetermined criteria such as following one of the influencers on social media, being active. The sampling method in this study uses non-probability sampling. Then the data was processed and analyzed using the SmartPLS 3.0 software application. This study resulted in the findings that the influencer attributes (physical attractiveness) have an influence on the factors perceived characterizations (trustworthiness, perceived expertise, parasocial relationship). However, the influencer attributes (attitude homophily and social attractiveness) have no effect on perceived expertise."