Hasil Pencarian  ::  Simpan CSV :: Kembali

"Pelabuhan Tanjung Priok (IPC) merupakan salah satu pintu gerbang utama ekonomi di Indonesia dan merupakan bagian dari mata rantai logistik nasional. Penelitian ini akan membahas faktor-faktor yang dapat mempengaruhi kepuasan pelanggan (customer satisfaction) di pelayanan jasa barang dan petikemas di pelabuhan Tanjung Priok. Analisis faktor-faktor kepuasan pelanggan (customer satisfaction) ini menggunakan metode regresi, customer satisfaction index (CSI), dan importance performance analysis (IPA). Diharapkan setelah IPC mengetahui karakteristik, ekspektasi dan persepsi pelanggan, kemudian dapat mengidentifikasi atribut - atribut pelayanan jasa barang dan petikemas yang membutuhkan prioritas perbaikan dan penyempurnaan di dalam kualitas jasa (SERVQUAL), untuk kemudian pada akhirnya dapat meningkatkan overall customer satisfaction dan value perusahaan.

---

Port of Tanjung Priok (IPC) is one of the main gates of the economy in Indonesia and is part of the national logistics chain. This study will discuss the factors that may affect customer satisfaction in goods and container services in the port of Tanjung Priok. Analysis of the factors of customer satisfaction using regression methods, customer satisfaction index (CSI), and the importance performance analysis (IPA).

It is expected that after the IPC determine the characteristics, expectations and perceptions of customers, can then identify the attributes of goods and container services that require priority improvements in the quality of services (SERVQUAL), and then in turn can improve overall customer satisfaction and value companies."

"Keberlangsungan Usaha Mikro, Kecil, dan Menengah (UMKM) merupakan suatu tantangan bukan hanya bagi Pemerintah, tetapi juga perusahaan. Melalui Peraturan Menteri BUMN No. PER-05/MBU/2007 BUMN diwajibkan untuk membantu keberlangsungan UMKM tersebut. Penelitian ini bertujuan untuk melihat dan menganalisa kinerja PKBL dari PT Pelabuhan Indonesia II (Persero) Cabang Tanjung Priok dan bentuk standar akuntasi dan pelaporan keuangannya.Penelitian analisa data yang digunakan sepenuhnya menggunakan metode kualitatif, dimana data primer dan sekunder dianalisis berdasarkan peraturan perundang-undangan, fakta lapangan, dan standar yang berlaku. Kesimpulan yang didapat dari penelitian ini adalah bahwa mekanisme penyaluran dan rekrutmen mitra binaan telah sesuai dengan prosedur yang berlaku walaupun memiliki proses yang panjang. Sedangkan,untuk kinerja PKBL sendiri mengalami perbaikan semenjak tahun 2009 akibat dimasukkannya sistem skoring unit PKBL dalam penilaian performansi manajemen. Pada dasarnya keberpihakan PKBL terhadap kelangsungan UMKM cukup mumpuni karena PKBL sendiri tidak hanya memberikan pinjaman sebanyak maksimal 3 (tiga) kali, tetapi juga suatu bentuk pendidikan dan pelatihan.

---

Sustainability development of Small, Micro and Medium Enterprises (SMME) is a challenge not only for governments, but also companies. Through the Regulation of Minister of State Owned Enterprise PER-05/MBU/2007 SOE's are required to help develop SMME. This study aims to view and analyze the performance of PT Pelabuhan Indonesia II (Persero) Cabang Tanjung Priok PKBL Unit and forms of accounting standards and financial reporting. The study used data analysis entirely using qualitative methods, where the primary and secondary data were analyzed based on regulations, facts, and generally accepted standards.

The conclusion from this study is that the mechanism for channeling and guided partner recruitment in accordance with the applicable procedures despite having a long process. Meanwhile, PKBL performance has improved since 2009 due to the inclusion of PKBL unit scoring system in the assessment of management performance. Basically alignments on survival of SMME?s are qualified for PKBL itself, does not make loans only have a maximum of 3 (three) times, but also a form of education and training."

"Penelitian ini bertujuan melihat pengaruh Training terhadap organizational capital yang dimediasi employability. Responden yang terlibat dalam penelitian ini berjumlah 173 yang merupakan karyawan PT. Pelabuhan Tanjung Priok PTP. Olah data menggunakan Structural Equation Modeling SEM menghasilkan kesimpulan bahwa Training berpengaruh terhadap organizational commitment dan employability memediasi perngaruh training terhadap organizational commitment secara parsial.

---

This study aims to see the effect of Training on organizational capital that mediated employability. Respondents involved in this study amounted to 173 which are employees of PT. Port of Tanjung Priok PTP. Data using Structural Equation Modeling SEM resulted in the conclusion that training has an effect on organizational commitment and employability to mediate partial training of organizational commitment."

"Di Indonesia, logistik laut menjadi sektor yang diutamakan. Ini disebabkan oleh 40% arus perdagangan Internasional yang melalui Indonesia didominasi oleh 90% moda transportasi laut. Berdasarkan hal tersebut, penelitian dilakukan untuk menentukan jumlah armada kapal tunda yang beroperasi pada Pelabuhan Tanjung Priok dengan memperhatikan rata-rata waktu keseluruhan dan waktu tunggu kegiatan pelayanan pemanduan dan penundaan. Data penelitian ini diambil berdasarkan data sekunder berupa Laporan Harian Gerak Kapal tahun 2019 dari PT Pelindo (Regional 2). Metode penelitian yang digunakan adalah simulasi event diskrit menggunakan perangkat lunak Arena Simulasi dengan skenario alternatif pengurangan satu unit kapal yang disewa oleh perusahaan. Hasil dari penelitian ini menunjukan bahwa PT Pelindo telah memiliki pelayanan pemanduan dan penundaan yang baik, serta pengurangan satu unit kapal tunda 1240DK tidak berpengaruh secara signifikan pada kondisi awal perusahaan.

---

In Indonesia, marine logistics is in the priority sector. This is due to the fact that 40% of International trade flows through Indonesia are dominated by 90% of sea transportation modes. Based on that, this research is aim to determine the number of tugboat fleets operating at Tanjung Priok Port by paying attention to the average overall time and waiting time for pilotage activities and towage services. This research data was taken based on secondary data in the form of a 2019 Daily Report on Ship Motion from PT Pelindo (Regional 2). The research method used a discrete event simulation using the Simulation Arena software with an alternative scenario of reducing one unit of a ship chartered by the company. The results of this research showed that PT Pelindo already had good pilotage and towage services, and the reduction of one unit of the 1240DK tugboat did not have a significant effect on the initial condition of the company."

"Kepuasan pelanggan merupakan hasil kerjasama seluruh divisi, frontline maupun supporting division. Kualitas kerjasama manajemen operasi antar divisi berfluktuasi, berakibat pada kualitas pelayanan baik internal maupun eksternal melayani pelanggan. Karena customer expected value terus berkembang dan pentingnya kerjasama antar divisi diperlukan pemetaan dan pengetahuan yang memadai mengenai kualitas kerjasama.Pada penelitian awal ditemukan fenomena collaborative workplace dalam hubungan kerja antar divisi, diketahui sering dilakukan diskusi dan kontak informal antar personal dari berbagai divisi untuk membahas permasalahan, termasuk mencari cara dan prosedur baru dalam pelaksanaan pekerjaan dan mengatasi klaim pelanggan. Karena itu menarik untuk meneliti fenomena tersebut dengan menggunakan kerangka teori collaborative workplace.Organisasi berkembang dari entrepreneurial phase ke collaboration phase. Organisasi yang masuk tahap dewasa mengalami the red-tape crisis ditandai penerapan aturan formal dan prosedur birokratis diterapkan secara universal serta hubungan kerja impersonal. Organisasi tidak efektif, ketidakpuasan meningkat, managemen melakukan breakdown birokrasi dengan tujuan control yang lebih, tidak ada gambaran yang jelas bagaiman sistem, aturan dan prosedur bekerja karena lambatnya mesin birokrasi.Ketika red-tape crisis teratasi, organisasi memasuki collaboration phase. Teamwork digunakan untuk merepersonaliti hubungan kerja, distribusi tugas terdiferensiasi, ada share responsibility ke dalam team work dan unit organisasi, pekerjaan terintegrasi secara komprehensif. Kompleksitas pembuatan aturan dan pengambilan keputusan diregulasi dan direorganisasi ke dalam team work. Manajemen fokus membangun trust-based relationship, tujuannya integrasi internal melalui sharing knowledge, sharing skill dan collaborative leadership.Collaborative workplace merupakan collaborative design yaitu desain organisasi yang memiliki kecerdasan bekerjasama daripada hanya dibatasi teknologi, spesialisasi dan membatasi keanggotaan orang dalam kelompok. Collaborative workplace memiliki lima elemen yaitu; collaborative culture, collaborative leadership, strategic vision, collaborative team proses dan collaborative structure.Fenomena collaborative workplace pada latar belakang masalah dapat menciptakan kepuasan kerja, pada saat yang sama menghasilkan kualitas pelayanan, karena itu menarik untuk meneliti situasi collaborative workplace yang terjadi. Maka pokok permasalahan yang menjadi fokus penelitian adalah; 1) Sejauh mana situasi collaborative workplace terjadi? 2) Pada level manajemen apa situasi collaborative workplace berjalan? 3) Intervensi manajemen apa yang diperlukan agar situasi collaborative workplace makin kuat? 4) Peluang apa yang dapat diraih dari situasi collaborative workplace?Analisis menggunakan teori collaborative workplace, akan tetapi karena keterbatasan yang ada hanya dilakukan pada aspek budaya atau collaborative culture. Collaborative culture menjadi dasar situasi collaborative workplace yaitu kerangka kerja dan budaya kerja baru yang menggantikan hirarki sebagai dasar kita diarahkan, diatur dan diorganisasikan. Pengorganisasian dilaksanakan secara across group teams. Prinsipnya dibangun atas penghormatan pada budaya, asumsi dasar kerja dan pemahaman pada realitas bagaimana usaha seharusnys dijalankan. Collaborative culture memiliki dasar-dasar nilai yang disebut collaborative work ethic, terdiri ; respect for people, honor and integrity, ownership and aligenment, consensus, trust based relationship full responsibility and accountability serta recognition and growth.Penelitian menggunakan metode deskriptif, objeknya hubungan kerja antar divisi, tujuannya untuk menggambarkan sifat hubungan kerja yang sedang berjalan dan memeriksa sebab-sebab dari gejala collaborative workplace, kemudian dianalisis berdasarkan kerangka teori secara kualitatif. Pengumpulan data dilakukan melalui kajian pustakan, kuisioner, wawancara, dan FGD. Menggunakan purposive sampling dengan sample adalah 4 orang manager dan 10 asisten manager. Skala pengukuran yang digunakan semantic differential.Kesimpulannya menunjukan situasi collaborative workplace berada pada kategori tinggi, baik pada level asisten manager (nilai rata-rata 3,853) maupun pada level manager (nilai rata-rata 3,478) dengan selisih 0,376. Artinya nilai-nilai collaborative workplace ; respect for people; honor and integrity, ownership and aligenment, consensus, trust-ased relationship, full responsibility & accountability serta recognition and growth telah mendasari hubungan kerja namun demikian masih diperlukan sejumlah improvement dalam pelaksanaan nilai-nilai tertentu agar diperoleh peluang-peluang yang menguntungkan perusahaan.

---

Customer satisfaction resulted by a whole divisions working together. Both frontline and supporting divisions. Integration among divisions running fluctuate, the condition resulted a fluctuate service quality both internally and externally to service the customer. Because of a customer expected value growth and crucial point of divisions working together, we need a clearly map and comprehensive information about how working together quality.

On preliminary research found a collaborative workplace phenomenon in workforce relationship among divisions, informal discussion and direct contact created by personally across division and across group, to accomplishing problem and find a new rules and procedures, and how to create a responsive customer care effectively. It's interesting to research about the phenomenon through which collaborative workplace theory framework.

Organization lifecycle moves through entrepreneurial phase to collaboration phase. Mature Organization ends with the red-tape crisis, is what bureaucracy a bad name. Attempts to apply formal rules and procedures in a universal and impersonal manner create an organizational environment that becomes not only ineffective, but increasingly distasteful to workers. Things will generally worsen when management's first response to the breakdown of bureaucratic control is to implement even more control. The problem reaches crisis proportions when employees either cannot figure out how to make the system of rules and procedures work.

If the organization is to emerge the red-tape crisis it will generally proceed to a collaboration phase. During this phase the organization uses teamwork as a means of re-personalizing the organization by distributing the now over-differentiated task into more recognizable chunks and assigning shared responsibility for them to groups of individuals in ways that make work once again comprehensible. What was to complex for rule making to regulate can be reorganized into smaller unit managed from within as a teams. A greater focus on trust and collaboration is often required in these circumstances, requires a qualitative change in organizational form as well as in the integrations skill and leadership styles demanded of managers.

Collaborative workplace is a collaborative design, the objective is to create a work process in which the exact new information will emerge to enable the participants to create new knowledge, and thus to solve the problems at hand. Collaborative workplace element are; collaborative culture, collaborative leadership, strategic vision, collaborative team process and collaborative structure.

Collaborative workplace phenomenon, according to these research background create a workforce satisfaction, at the same times resulted a service quality, its interesting, than arranged a fundamental research problems as focus of this research are: 1) How far collaborative workplace climate run? 2) At what management level collaborative workplace climate run? 3) What kind management intervention needs to drive a strong collaborative workplace climate? 4) What kind opportunity will get by organization through collaborative workplace climate?

Analyzed through collaborative workplace theory framework, but restricted just only on culture aspect called collaborative culture. Collaborative culture become basic of collaborative workplace climate, that is a new cultural framework that can replace hierarchy as the basis for how we lead, manage, and organize work. This principle not only honors these fundamental assumption and our cultural heritage, but also recognizes the realities of what it take to run a business. As cultural framework for leading and managing enterprise, collaboration is a work ethic that govern human behavior in the organization across groups, team, and even companies. The core values are respect for people, honor and integrity, ownership and alignment, consensus, trust-based relationship, full responsibility and accountability and recognition and growth.

This research used descriptive method, the object's is inter divisions work relationship, the goal is to describe what like work relationship run and to analyze collaborative workplace environment, than analyzed qualitatively through theory framework. Data collecting through library research, questioner, interview, and focus group discussion (FGD). Sampling purposive used with 4 Managers and 10 Managers Assistance as respondent. Measurement scale arrangement with semantic differential.

The conclusion is collaborative workplace climate working on a highs category both of Manager Assistance level (rate value = 3,853) and Manager level (rate value = 3,478), the gap rate value 0,375. This means collaborative workplace core values; respect for people, honor and integrity, ownership and alignment, consensus, trust-based relationship, full responsibility and accountability, and recognition and growth are running well and become a foundation of work relationship but it's needed some management improvement to implement some core values through which get new opportunities for the enterprise."

"ABSTRACTTesis ini membahas mengenai evaluasi Divisi SPI dan Konsultan Eksternal dalam praktik manajemen risiko yang dilakukan di Divisi Operasi PT. Pelabuhan Indonesia II (Persero) Cabang Tanjung Priok.Terkait dengan praktik manajemen risiko, perusahaan menggunakan jasa konsultan eksternal untuk membantu pelaksanaan manajemen risiko di lingkungan perusahaan. Namun selepas itu, sampai sekarang SPI belum melakukan evaluasi atas kecukupan manajemen risiko. Fungsi SPI mengalami perubahan dari watchdog menjadi konsultan meskipun belum sekalipun melakukan konsultasi kepada jajaran komisaris. Masih terdapat kekurangan-kekurangan yang perlu diperbaiki Divisi Penilaian Risiko dalam menjalankan fungsinya. Terkait pengendalian internal, SPI memiliki kendala dalam jumlah personil SPI yang dinilai sangat kurang untuk melaksanakan fungsinya sebagai pengawas jalannya tata kelola. Program whistleblower juga belum digalakkan sebagai salah satu sarana pengendalian internal yang mamadai

---

ABSTRACTThis thesis amplifies to the evaluation of Internal Audit Division and External Consultant in risk management practices that were carried out in Operational Division of PT. Pelabuhan Indonesia II (Persero) Cabang Tanjung Priok.Related to the risk management practices, the company had assigned external consultants to assist the implementation of risk management within corporate environment. But until now, Internal Audit Division has not evaluated the adequacy of risk management. Internal Audit Division has changed its role from being a watchdog to be a consultant, although not even once that Internal Audit Division gave consulting activities to the board of commissioners. There are number of deficiencies that still need to be improved by Risk Assessment Division in carrying out its functions. Related to internal control, Internal Audit Division has shortage of personnel onboard to be considered as sufficient to perform monitoring function of governance. Whistleblower program has not encouraged as one way to improve adequacy of internal controls"

"PT. Inixindo Persada Rekaya Komputer merupakan organisasi yang bergerak dalam bidang jasa pelatihan TI. Jumlah pelanggan yang mengikuti pelatihan di Inixindo didominasi oleh pelanggan loyal. Dari tahun 2012 hingga 2013 Inixindo mengalami penurunan angka penjualan, maupun jumlah pelanggan loyal. Dengan demikian tim sales tidak mampu mencapai target yang telah direncanakan. Penelitian ini dilakukan dengan tujuan untuk meningkatkan loyalitas pelanggan yang diharapkan dapat meningkatkan penjualan.Loyalitas pelanggan diharapkan meningkat dengan memperbaiki kualitas pelayanan instruktur dan kepuasan pelanggan. Oleh karena itu penulis menganalisis faktor-faktor kualitas pelayanan instruktur yang memiliki dampak signifikan terhadap kepuasan dan loyalitas pelanggan. Structural Equation Modelling (SEM) digunakan untuk menganalis faktor-faktor tersebut. Aplikasi SEM yang dipilih adalah Lisrel.Hasil penelitian menunjukkan kualitas pelayanan instruktur memiliki dampak yang signifikan terhadap kepuasan pelanggan. Kemudian kepuasan pelanggan berdampak secara signifikan terhadap loyalitas pelanggan. Dari 8 faktor pengukur kualitas pelayanan instruktur, ditemukan perbedaan signifikansi yang dapat dijadikan pedoman untuk menyusun prioritas dalam upaya meningkatkan kualitas pelayanan instruktur.

---

PT. Inixindo Persada Rekayasa Komputer is an organization that provides IT training services. The costumers of Inixindo are dominated by loyal customers. From 2012 until 2013 the total sales of Inixindo‟s training moduls and loyal customers‟ have decreased. As a result the sales could not reach their targets. The main goal of this research is to increase customers‟ loyalty and consequently improve the sales. Service loyalty can be raised by improving the instructors‟ service quality and customers‟ satisfaction. Therefore, the researcher analyzed the factors of instructors‟ service quality, which have significant impact on customers‟ satisfaction and loyalty. Structural Equation Modelling (SEM) with Lisrel is used to analyze these factors.

The results show that factors of instructors‟ service quality have the significant impact on customers‟ satisfaction. Then customers‟ satisfaction significantly impacts customers‟ loyalty. There are different significant levels among the 8 factors measuring instructors‟ service quality. These differences can be used to prioritize improvement on factors of instructors‟ service quality."

"Port of Tanjung Priok is one of the ports in Indonesia which has the potential to be developed into an international seaport with the level of activity and the capacity of loading and unloading. This study aims to understand the key variables that determine the service quality of the port, so as to achieve customer satisfaction and loyalty. By using Structural Equation Modeling, this study analyzes the effects of various dimensions of service quality to customer satisfaction, and the relationships formed between perceived value and customer loyalty of the port service industry in Indonesia. The sampling method used was stratified random sampling with a total of 406 respondents. The results show positive relationships between the variables. This implies that service quality is an important aspect to focus on in order for Port of Tanjung Priok to achieve customer satisfaction and loyalty."

"Skripsi ini membahas mengenai landside operation dan membahas penerapan strategi Truck Appointment System TAS melalui pendekatan simulasi discrete event pada terminal 3 ocean going di PT Pelabuhan Tanjung Priok. Penelitian ini bertujuan untuk menganalisis sistem perencanaan operasi di terminal 3 ocean going dan mengidentifikasi permasalahan yang ada di terminal. Selanjutnya menganalisis proses landside operation serta memberikan solusi skenario alternatif untuk permasalahan kemacetan yang ada. Parameter yang digunakan adalah rata-rata waktu total truk di sistem dan rata-rata jumlah antrian truk di sistem. Pada penelitian ini solusi yang ditawarkan adalah Truck Appointment System TAS dan segmentasi jalur. Solusi Truck Appointment System TAS dengan tingkat penggunaan 100 dapat memberikan manfaat yang terbesar dengan menurunkan rata-rata waktu total sebesar 76 dan menurunkan rata-rata waktu total pada hari sibuk sebesar 88 151,5 menit menjadi 38,4 menit per truk. Penerapan Truck Appointment System TAS juga akan menurunkan panjang antrian truk sebesar 97 dari 162 truk menjadi 5 truk.

---

This study discusses the landside operation and discusses the application of Truck Appointment System TAS and lane segmentation strategy through discrete event simulation in terminal 3 ocean going PT Pelabuhan Tanjung Priok. This study aims to analyze operation planning system in terminal 3 ocean going and identify problems exist in the terminal. This study also aims to analyze landside operation process and offer altenative scenario to solve congestion problem in the terminal. Alternative scenarios provided are combination of Truck Appointment System TAS and lane segmentation strategy. Truck Appointment Strategy TAS with 100 utilization are proved to reduce average total time in system by 76 and reduce average total time in peak days by 88, 151,5 minutes to 38,4 minutes per truck. Truck Appointment System TAS are also proved to reduce queue length by 97, 162 trucks to 5 trucks."

"Industri transportasi saat ini sedang berkembang pesat di Indonesia, khususnya bus Antar Kota Antar Provinsi (AKAP). PO Haryanto merupakan salah satu perusahaan bus AKAP besar yang harus bersaing dengan kompetitornya. Memastikan kualitas pelayanan sangat penting bagi PO Haryanto untuk memberikan kepuasan pelanggan dan menjaga loyalitas pelanggan. Untuk meningkatkan kualitas pelayanan, penelitian ini mengidentifikasi kesenjangan (gap) yang terjadi akibat ketidaksesuaian antara harapan dan persepsi konsumen terhadap kualitas pelayanan yang diterima penumpang. Tujuan dari penelitian ini adalah menentukan prioritas perbaikan aspek-aspek kualitas pelayanan untuk meningkatkan kualitas pelayanan bus PO Haryanto. Penelitian ini menggunakan pendekatan metode SERVQUAL dan Importance Performance Analysis (IPA) dengan lima dimensi kualitas pelayanan yaitu reliability, assurance, tangible, empathy dan responsiveness.

---

The transportation industry is currently developing rapidly in Indonesia, especially the Intercity buses. PO Haryanto is one of the large Intercity bus companies that must compete with their competitors. Ensuring service quality is very important for PO Haryanto to provide customer satisfaction and maintain customer loyalty. To improve service quality, this study identifies gaps that occur due to mismatches between consumers' expectations and perceptions of the quality of service received by passengers. The purpose of this study is to determine priorities for improving aspects of service quality to improve PO Haryanto bus service quality. This study uses the SERVQUAL method approach and Importance Performance Analysis (IPA) with five dimensions of service quality, namely reliability, assurance, tangible, empathy and responsiveness."