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"Penelitian ini mengkaji tentang upaya peningkatan kompetensi pengawas sekolah pada bidang penelitian dan pengembangan di Dinas Pendidikan Daerah Kabupaten Morowali dengan menggunakan metode Soft Systems Methodology (SSM) dan ditujukan untuk problem solving interest. Permasalahan dalam penelitian ini adalah bagaimana proses pembelajaran pada kegiatan peningkatan kompetensi pengawas sekolah sehingga upaya yang dilakukan dapat meningkatkan kompetensi pengawas sehingga kelak dapat berkinerja sesuai dengan kompetensi yang dimiliki. Untuk menjawab permasalahan penelitian tersebut peneliti merumuskan tujuan yakni mengkontruksi proses pembelajaran pada kegiatan peningkatan kompetensi pengawas sekolah pada bidang penelitian dan pengembangan. Temuan dalam penelitian ini menyimpulkan bahwa untuk meningkatkan kompetensi pengawas sekolah pada bidang penelitian dan pengembangan dilakukan melalui proses pembelajaran dengan aktifitas-aktifitas yang logis pada kegiatan pelatihan, mentoring dan pemberdayaan Kelompok Kerja Pengawas Sekolah.

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This research study about the efforts to increase the competence of school superintendent in generating of research and development at Education Chamber of Morowali Regency by using Soft Systems Methodology (SSM) and aimed at problem solving interest. The problem in this study is how the learning process at school superintendent competence building activities so that the efforts made to improve the competence of superintendents that can later be performed in accordance with their competence. To answer the research problem, the researcher formulates the goal to construct the learning process at school superintendents competence building activities in generating of research and development. The findings in this study conclude that the school superntendents to improve competence in generating of research and development through the learning process with a logical activities through training, mentoring and empowerment Working Group School Superintendent."

"Sistem Pengawasan dalam Supervisi Akademik terdiri dari Tiga Dimensi kegiatan yaitu memantau, menilai dan membina. Untuk dapat melaksanakan tiga dimensi kegiatan tersebut dibutuhkan pengawas yang memiliki kompetensi yang memadai dalam bidangnya. Namun kenyataannya masih banyak pengawas yang belum memenuhi persyaratan kompetensi. Oleh karena itu tesis ini membahas tentang upaya peningkatan kompetensi pengawas sekolah dalam pelaksanaan Supervisi Akademik di Dinas Pendidikan dan Kebudayaan Kabupaten Konawe. Penelitin ini menggunakan metode Soft System Methodologi samapai tahap Enam yaitu problem Solving.Hasil penelitian ini merekomendasikan bahwa upaya yang dapat dilakukan dalam meningkatkan kompetensi pengawas sekolah di Kabupaten Konawe adalah Mentoring, Lokakarya dan pelatihan yang berkesinambungan.

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Supervisory system in instructional supervision consists of three activity dimensions such as observing, assessing and developing. In order to implement such three activity dimensions, it is needed competent supervisors in their field. In fact, however, there are still many supervisors who do not fulfill the competencies requirement. Consequently, this thesis discusses about how efforts of improving school supervisor competencies in instructional supervision are implemented at office of education and culture in Konawe regency. This study uses Soft System Methodology until stage six in the form of problem solving.

The result of this study recommends that the efforts that can be done in improving school supervisor competencies in Konawe regency are: mentoring, workshop, and continuous training."

"A phenomenon of educational problem especially in Public Senior High School I Membalong is there is no fulfillment of eight national standard of education. School principal, teachers, administrator staffs, students, school committee, and school supervisor have the role to implement the quality improvement program continuously through the utilization of school self evaluation to achieve the national standard of education.This thesis discusses about the utilization of school self evaluation at Public Senior High School I Membalong Belitung Regency using qualitative method through Soft Systems Methodology (SSM) approach.The result of the study suggested that school self evaluation at Public Senior High School I Membalong hat to be utilized to develop quality improvement program continuously by involving all stakeholders to create satisfaction of customer.

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A phenomenon of educational problem especially in Public Senior High School I Membalong is there is no fulfillment of eight national standard of education. School principal, teachers, administrator staffs, students, school committee, and school supervisor have the role to implement the quality improvement program continuously through the utilization of school self evaluation to achieve the national standard of education.This thesis discusses about the utilization of school self evaluation at Public Senior High School I Membalong Belitung Regency using qualitative method through Soft Systems Methodology (SSM) approach.The result of the study suggested that school self evaluation at Public Senior High School I Membalong hat to be utilized to develop quality improvement program continuously by involving all stakeholders to create satisfaction of customer."

"Kajian ini menyajikan ilustrasi rekonstruksi aturan kelembagaan untuk meningkatkan hasil belajar peserta didik pada SMAN 1 Kotagajah, Lampung Tengah. Peningkatan hasil belajar peserta didik ini direkonstruksi dengan basis kerangka kelembagaan bertingkat, dengan menggunakan model ?policy process as a hierarchy? sebagaimana diperkenalkan oleh Bromley. Kajian ini termasuk dalam SSM-based action research dengan kategori problem solving interest. Dengan pilihan ini, perubahan yang diinginkan dan mungkin dilakukan (feasible and desirable change) dengan mempertimbangkan systematically desirable, culturally feasible adalah pertimbangan di antara para pemilik masalah (problem owner). Hasil kajian menunjukan bahwa untuk meningkatkan hasil belajar peserta didik tidak hanya melibatkan satu tingkat saja, melainkan memerlukan dukungan kebijakan bertingkat. Institutional arrangement mengatur bagaimana tingkat di bawahnya dapat berfungsi dengan baik.

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This study represents an illustration of the reconstruction of Institutional Arrangements to improve the learning achievement for students at SMAN 1 Kotagajah, Central Lampung. The Improved learning process is reconstructed on the basis of the institutional multilevel framework, by using from the 'policy process as a hierarchy' model as introduced by Bromley. This study includes the SSM-based action research with problem solving interest categories. With this option, feasibility and desirable change is made possible systematically considering the desirability and also cultural feasibility of the proponents. The results of the study shows that improving student learning curve not only involves a single level, but requires the support of a multilevel policy framework, and institutional arrangement governing how the lower level to function properly."

"ABSTRAKPembangunan sektor pariwisata merupakan bagian dari upaya pembangunan nasional yang sedang dilaksanakan di Indonesia. Perkembangan sektor pariwisata berkembang sangat pesat, terlihat dari banyaknya wisatawan domestik dan mancanegara yang datang ke Indonesia, seperti ke Purbalingga, Jawa Tengah. Hotel merupakan salah satu sarana akomodasi yang memiliki peranan penting dalam perkembangan industri pariwisata. Seiring dengan pergeseran model pemasaran yang saat ini mengarah pada customer, hotel membutuhkan sebuah model Customer Knowledge Management (CKM) untuk meningkatkan kualitas hotel dan mendukung pariwisata, khususnya di Purbalingga.Berdasarkan studi literatur yang telah dilakukan, hotel merupakan contoh pasar ideal dimana keuntungan didapatkan dari pengimplementasian Customer Relationship Management (CRM). Agar penerapan CRM dapat dilakukan secara maksimal maka diperlukan adanya Knowledge Management (KM) khususnya mengenai customer knowledge pada perhotelan. Oleh karena itu, penelitian ini dilakukan dengan membuat gambaran model Customer Knowledge Management untuk mengatasi permasalahan yang ada pada perhotelan di Purbalingga untuk mendukung pariwisata, sehingga dapat ikut berkontribusi pada perkembangan pariwisata di Indonesia.Penelitian ini merupakan research action dengan metode Soft System Methodology (SSM) untuk menemukan cara terbaik dalam menghadapi situasi yang harus dihadapi dalam kehidupan sehari-hari, khususnya dalam menghadapi permasalahan pada perhotelan di Purbalingga. Validasi yang dilakukan untuk penelitian ini antara lain menggunakan pendekatan secara teoritis, expert judgement dan user pada objek penelitian. Dari penelitian yang dilakukan, dihasilkan sebuah model Customer Knowledge Management pada perhotelan di Purbalingga dan rekomendasi yang disesuaikan dengan permasalahan dan kebutuhan pada perhotelan di Purbalingga.

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ABSTRACT

Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. The development of the tourism sector is growing very rapidly, seen from the number of domestic and foreign tourists coming to Indonesia, such as to Purbalingga, Central Java. Hotel is one means of accommodation which has an important role in the development of the tourism industry. Along with the shift in the current marketing model that leads to the customer, the hotel requires a model of Customer Knowledge Management (CKM) to improve the quality of the hotel and tourism support, especially in Purbalingga.

Based on literature studies that have been done, the hotel is an ideal example of a market where profits gained from the implementation of Customer Relationship Management (CRM). In order for CRM implementation can be done optimally it is necessary to Knowledge Management (KM) especially customer knowledge in hospitality. Therefore, this research is done by creating a picture of Customer Knowledge Management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga, thus contribute to the development of tourism in Indonesia.

This research was action research with methods of Soft Systems Methodology (SSM) to find the best way to handle a situation that must be faced in everyday life, especially in dealing with problems in hospitality in Purbalingga. Validation is performed for this study include theoretical approach, expert judgment and user on the object of research. From the research conducted, has produced a model of customer knowledge management and recommendation in the hospitality tailored to the problems and needs of the hospitality in Purbalingga."

"Kajian ini tentang penyempurnaan proses implementasi Evaluasi Diri Sekolah (EDS) dalam rangka penjaminan dan peningkatan mutu pendidikan di Kabupaten Belitung dengan menggunakan kerangka teori kebijakan sebagai sebuah hirarki yang dikemukakan oleh Bromley (1989) melalui pendekatan Soft Systems Methodology (SSM). Penyempurnaan ini meliputi tiga tataran, yaitu tataran kebijakan, tataran organisasi, dan tataran operasional. Pada tataran kebijakan dihasilkan peraturan daerah (Perda) sebagai dasar hukum penyelenggaraan pendidikan di daerah. Pada tataran organisasi dihasilkan sistem Monitoring terhadap Sekolah oleh Pemerintah Daerah (MSPD) dengan tujuan melaksanakan monitoring terhadap jalannya proses implementasi EDS di satuan pendidikan sehingga dapat berjalan sesuai dengan prosedur yang telah ditetapkan, dan untuk selanjutnya MSPD membuat pemetaan mutu pendidikan di daerah. Pada tataran operasional dihasilkan dua sistem, yaitu 1). Membentuk Tim Pengembang Sekolah (TPS) tujuannya adalah melakukan pengisian instrumen EDS secara obyektif, jujur dan transparan, 2). Menyusun Pakta Integritas Sekolah (PIS) dengan maksud agar dapat terbangun kesepahaman dan kesepakatan warga sekolah, sehingga dapat memberikan kontribusi positif bagi pelaksanaan EDS di satuan pendidikan. Dengan demikian diharapkan penjaminan dan peningkatan mutu pendidikan di kabupaten Belitung dapat terwujud.

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The review is about the implementation of the School Self Evaluation (SSE) in order to the Education Quality Assurance and Improvement System (EQAIS) in the district of Belitung by using the theoretical framework of the policy process as a hierarchy by Bromley (1989) approach through Soft Systems Methodology (SSM). This enhancement includes three levels, namely the policy level, the organizational level and operational level.

At the policy level conducted studies on how local governments provide support or strengthening the implementation of the SSE in the educational unit that SSE program which is the only gateway to education quality assurance system to run smoothly and be a requirement for education units to carry it out. At the organizational level studies conducted on the role of school monitoring by district (SMD) in monitoring process through the implementation process of SSE can be run in accordance with established procedures, and than mapping the quality of education in the area.

At the operational level produced two systems, namely 1). Forming a school development team (SDT) to make the SSE process charging instrument more objective, honest and transparent, 2). Formulating a integrity pact school (IPS) in order to how to develop a common understanding and agreement of the school community so as to contribute to the implementation of SSE in the education unit. It is expected the underwriting process of education quality assurance and improvement system in the district Belitung can be realized."

"Riset yang berfokus pada kompetensi MSDM (human resource competency) ini,mempunyai dua tujuan, yaitu: problem solving interest dan research interest. Subjek penelitian, Bank BTN dianalisis dari sisi regulasi, struktur, tata kelola, serta dinamika internal human capital management menghadapi situasi kompleks problematis era ASEAN Economic Community 2015 dan ASEAN financial integration 2020. Metode penelitian yang digunakan adalah serba sistem lunak berbasis riset tindakan. Hasilnya, Bank BTN tidak melakukan tindakan sistemik dalam sistem kepemimpinan dan sistem kerja kinerja unggul. Kompetensi MSDM sebagai leverage dapat tercapai melalui efikasi individu dan efikasi organisasi. Sebagai riset akademik, refleksi teoritis memberikan kebaruan berupa disain ulang kompetensi MSDM. Disain alternatif tersebut dihasilkan melalui integrasi sistem pemosisi strategis dengan sistem kerja kinerja unggul melalui sistem proaktivis kredibel empat tingkat. Rekomendasi: organisasi bank perlu mengadopsi desain alternatif, Sistem Kompetensi Modal Manusia, sehingga menjadi center of excellence dalam bidangnya melalui dialog serta tindakan nyata sistemik yang inklusif, holistik dan strategis.

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The Research, that focuses on human resource competency, has two objectives, namely: problem solving interest and research interest. Bank BTN, subject of the research, were analyzed in terms of regulation, structure, governance, and the internal dynamics of human capital management in facing a problematic situation in ASEAN Economic Community 2015 and ASEAN financial integration 2020.

Soft systems methodology based action research was used as the approach. As a result, Bank BTN has not performed systemic action in their leadership system and superior performance work systems yet. Human resource competencies, as leverage, can be achieved through personal efficacy and organizational efficacy.

As an academic research, theoretical reflections provide novelty in the form of human resource competency redesign. The alternative design was produced by an integration of strategic positioner system with high performance work systems through proactivists credible four-level systems.

Recommendation: a bank organization needs to adopt the concept of human capital competency systems to be a center of excellence in its field through systemically inclusive, holistic, and strategic dialogue and real action."

"Penelitian ini membahas tentang proses manajemen dengan real world perpustakaan sekolah yang berlokasi di SMKN 2 Kota Serang, Banten. Penelitian ini menggunakan metode Soft Systems Methodology (SSM) yang berdasarkan action research (SSM based on action research) untuk keperluan problem solving saja. Fokus penelitian ini ditekankan pada upaya peningkatan manajemen dan fungsi perpustakaan yang ada di SMKN 2 Kota Serang. Framework yang digunakan adalah teori manajemen yang dikemukakan oleh Luther Hasley Gulick yang menyatakan bahwa manajemen ialah proses perencanaan (planning), organisasi (organizing), kepegawaian (staffing) dan pengarahan (directing) terhadap usaha-usaha anggota organisasi dan penggunaan semua sumber-sumber organisasi lainnya yang berusaha secara sistematis untuk mengetahui mengapa dan bagaimana manusia bekerja bersama untuk mencapai tujuan dan membuat sistem kerjasama ini lebih bermanfaat bagi kemanusiaan. Penelitian ini menyimpulkan bahwa manajemen perpustakaan akan berjalan efektif jika dalam pengelolaannya ada keterkaitan antara pengawas sekolah dengan manajemen perpustakaan. Selain itu, pengelolaan perpustakaan memang membutuhkan pengelola yang cukup tahu masalah manajemen, mempunyai ide-ide segar dan bekerja secara profesional di perpustakaan.

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This research studies the management process of school library which is located in SMKN 2 Kota Serang, Banten. This research uses Soft Systems Methodology (SSM) based on action research for problem solving interest. This research focuses on the effort to improving management and function of the library of SMKN 2 Kota Serang. This research is using Luther Hasley Gulick?s management theory as framework, which stated that management is the process of planning, organizing, leading and controlling the efforts of organization member and using all other organizational resources which systematically manages to figure out why and how people cooperate to achieve their goals and making the cooperation system to have more benefits for humankind. This research concludes that management of library will be efective if its management related with the role of supervisor. On the other hand, management of school library firmly requires adequate person who has sufficient knowledge in management, fresh ideas and be willing to work professionally in the library."

"Kajian ini merupakan aplikasi riset tindakan berbasis Soft Systems Methodology yang mengacu kepada dual imperatives dari McKay dan Marshall ( 2001) yaitu research interest dan problem solving interest untuk melakukan penataan ulang governansi dalam pengelolaan hutan lindung. Institusi yang memegang peranan penting dalam governansi pengelolaan hutan lindung di Kabupaten Wonosobo adalah Perum Perhutani berdasarkan Peraturan Pemerintah Nomor 72 Tahun 2010. Adapun pihak lain yang terkait erat dengan pengelolaan hutan lindung adalah pemerintah daerah, masyarakat desa hutan, serta stake holder seperti Lembaga Swadaya Masyarakat (LSM).Dalam prakteknya, governansi dalam pengelolaan hutan lindung banyak menghadapi permasalahan. Permasalahan tersebut disebabkan antara lain oleh perambahan serta perusakan hutan lindung yang mengakibatkan terjadinya deforestasi dan berkurangnya fungsi hutan lindung. Implementasi kebijakan serta koordinasi dalam rangka pengelolaan hutan lindung juga menghadapi berbagai permasalahan. Oleh karena itu tujuan penelitian ini adalah untuk menganalisis penataan ulang governansi, implementasi kebijakan, serta pelaksanaan koordinasi yang efektif dalam pengelolaan hutan lindung.Hasil kajian menunjukkan bahwa penataan ulang governansi dalam pengelolaan hutan lindung dapat dilakukan melalui perubahan yang systematically desirable dan culturally feasible di mana partisipasi, efisiensi dan efektivitas, keadilan dan kesetaraan, transparansi, akuntabilitas, dan konsensus dapat diadopsi sebagai prinsip-prinsip governansi yang baik dalam pengelolaan hutan lindung di Kabupaten Wonosobo. Implementasi kebijakan menyangkut hutan lindung dapat dimaksimalkan dengan meningkatkan pemahaman masyarakat desa hutan mengenai fungsi hutan lindung. Komunikasi dan interaksi yang intensif antar institusi sangat penting untuk meningkatkan efektivitas koordinasi dalam pengelolaan hutan lindung di Kabupaten Wonosobo.

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This study is an application of action research based on the Soft Systems Methodology which refers to the concept dual imperatives, as put forwarded by McKay and Marshall (2001) ? research interest and problem solving interest ? in dealing with restructuring governance for protected forests. According to the Government Regulation No. 72 of 2010, Perum Perhutani is a government institution that should play a crucial important role in the governance of protected forest in the Wonosobo Regency. Other parties having close relations to the governance of protected forests are local governments, villagers living next to the forests, as well as those stakeholders such as non-governmental organizations (NGOS).In practice, the governance of protected forest management does face a lot of problems. These problems are partly caused by encroachment and destruction of protected forests which then lead to deforestation and also reduced functions of the protected forests. In addition to this, policy implementation and coordination within the context of protected forest management also face various problems. Therefore, the main purpose of this research is to investigate governance restructure, policy implementation, as well as the implementation of effective coordination in the management of protected forests.The results show that governance restructure for the protected forest management can be done through systematically desirable and culturally feasible changes in which participation, efficiency and effectiveness, fairness and equality, transparency, accountability, and consensus can be adopted as principles of good governance in the management of protected forests in the Wonosobo Regency, in particular. Maximum efforts associated with protected forest oriented policy implementation can be made by enhancing the nearby villagers?s understanding of the functions of protected forests. At the same time, intensive communication and interaction among related institutions are also essential in order to improve the effectiveness of coordination in the management of protected forests in the Wonosobo Regency."

"ABSTRAKMeski memiliki peran strategis, Lembaga Penyiaran Publik TVRI belummemiliki posisi yang kuat karena status kelembagaannya belum jelas. Penelitianini bertujuan melakukan penyempurnaan kebijakan Lembaga Penyiaran PublikTVRI sebagai suatu Hirarki karenanya tiga tahap kebijakan berdasarkan hirarkidinilai tepat untuk penelitian ini. Penelitian menggunakan pendekatan SoftSystems Methodology (SSM) yang melihat real world sebagai sistem yang terdiridari sub-sistem yang saling interconnected dan interrelated.Pemilihan SSMsebagai pendekatan untuk keseluruhan proses penelitian menggunakanexperience based knowledge– yang bergerak antara perceived about realworld(reality) dan feeling about realworld (actuality). Hasil Penelitian menunjukkanpada tataran policy level Undang-undang 32/2002 dan PP 11/2005 serta PP13/2005, tidak mengatur rumusan status kelembagaan LPP TVRI.Bahkan,regulasi- regulasi tersebut tidak sinkron dalam pengaturan kelembagaan LPPTVRI. Sementara di tataran organizational level, Rencana Strategis LPP TVRI2011- 2016 belum selesai disusun, mengingat belum ada sinergisitas antaraDewan Pengawas dan Dewan Direksi LPP TVRI 2011- 2016. Padahal RenstraLPP TVRI adalah penentu arah pengembangan LPP TVRI di masa mendatang.Pada tataran operational level, Standar Operasional Prosedur (SOP) unitPemberitaan LPP TVRI yang merupakan pedoman dalam menjalankan tugasprofesi di unit Pemberitaan hingga saat ini belum disosialisasikan.

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ABSTRACTThis research objective is the improvement of the policy of LPP TVRI as aHierarchy of the three steps policy based on hierarchy which is suitable or properwith this report. The research uses a soft systems Methodology- SSM that see thereal world as a system which consists of sub system that interconnected andinterrelated to each other. The choosing of approaching SSM is used for acomprehensive Research Process to conduct the completion policy of PublicBroadcasting Board with the using of experience based knowledge- which movebetween perceived about real world (reality) and feeling about real world(actuality).The result of this research shows in amandement policy level of UU32/2002 and PP 13/2005 as well as LPP TVRI, without stipulate definition,limitation and the status of LPP TVRI, even the regulation is not connected to thearrangement of LPP TVRI Board. Meanwhile, the arrangement of organizationlevel, strategy plan of LPP TVRI 2011-2016 is not accomplished, because there isnot a synergy between the Board of Governors and the Director of LPP TVRIBoard 2011-2016. Even though, strategy Plan of LPP TVRI is the key guidance tothe development of LPP TVRI in the future. The arrangement of operational level,the Standard Operating Procedure of News Department of LPP TVRI which is thesources or guidelines in conducting the profession duty in the field of NewsDepartment, until now it is not been socialized."