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"Internet dan telepon selular, dalam dua dekade terakhir sangat mempengaruhi kehidupan sosial masyarakat. Industri pakaian adalah salah satu industri yang mempunyai banyak peminat di Indonesia, dan kini mulai tumbuh bisnis pakaian online. Berbagai merek-merek lokal dalam fashion industry Indonesia pun bermunculan, mulai dari Nikicio, Cotton Ink, Peter Says Denim, Up, Monday to Sunday, Pop Meets Pop, Tru, DAMN! I Love Indonesia dan masih banyak lagi. Namun ketidakmampuan untuk memeriksa secara fisik produk ketika belanja online meningkatkan persepsi resiko yang terkait dengan belanja online. Karena itu para pengusaha online, khususnya di bidang pakaian, sangat peduli terhadap bagaimana membangun ekuitas merek yang tinggi agar pelanggan dapat loyal dan melakukan repurchase intention. Dalam penelitian ini, penulis mengambil studi kasus salah satu online brand lokal yaitu, Cotton Ink. Kemudian penelitian ini melibatkan 269 responden yang pernah berbelanja produk Cotton Ink di website www.cottonink-shop.com. Penelitian ini menggunakan metode kuantitatif, dan berjenis eksploratori dan kausal-eksplanatori. Pengambilan sampel dilakukan dengan metode non-probability sampling dan judgemental sampling. Model penelitian dengan empat belas hipotesis dalam penelitian akan diuji dengan menggunakan Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa terdapat hubungan signifikan dan positif antara ekuitas merek (brand equity) dengan niat pembelian kembali (repurchase intention).

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Internet and mobile phones, in the last two decades greatly affect the social life of the community. Clothing industry is one industry that has many enthusiasts in Indonesia, and has now started growing, online clothing business. Various local brands in the fashion industry Indonesia also appear, from Nikicio, Cotton Ink, Peter Says Denim, Up, Monday to Sunday, Pop Meets Pop, Tru, DAMN! I Love Indonesia and many more. However, the inability to physically examine the products when shopping online increases the perception of risk associated with online shopping. Therefore online entrepreneurs, especially in the areas of clothing, very concerned about how to build high brand equity so that customers are loyal and do repurchase intention.

In this study, the authors studied the case of one local brand online named, Cotton Ink. This study included 269 respondents who had shopped at Cotton Ink?s website, www.cottonink-shop.com.This study used quantitative methods, and the type is exploratory and causal-explanatory. Sampling was done by a non-probability sampling and judgmental sampling. A research model with fourteen hypothesis in this study will be tested using Structural Equation Modeling (SEM). The results of this study indicate that there are significant and positive relationship between brand equity (brand equity) with the intention to repurchase (repurchase intention)."

"Social media marketing has become one of the most influential type of marketing nowadays as technology has advanced to become apart of our everyday lives to communicate and seek for information through online platforms. Instagram, as the second biggest social network in Indonesia by April 2017, has become one of those online platforms where companies use to execute marketing purposes. The aim of this study is to examine the influence of social media marketing that is used by Cotton Ink, an Indonesian clothing company, on its brand equity and customer response, based on its marketing activities on Instagram. For this purpose, a conceptual model was developed based on previous researchs by Godey B. et al (2016) and Seo, E., & Park, J. (2017). The new model was analyzed through Structural Equation Modelling (SEM) based on survey collected from Instagram users who have interacted with Cotton Ink on Instagram in the last six months. The results confirm that entertainment, interaction, trendiness, customization, and perceived risk, as the characteristics that define social media marketing, has a positive effect towards brand equity, and brand image, as a part of brand equity, has a positive effect on customer response. Managerials implications and recommendations are discussred for any further research.

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Pemasaran media sosial telah menjadi salah satu jenis pemasaran yang paling berpengaruh yang dikarenakan teknologi yang telah berkembang menjadi hal esensial dari kehidupan sehari-hari, untuk berkomunikasi dan mencari informasi melalui platform online. Instagram, sebagai jaringan sosial terbesar kedua di Indonesia pada April 2017, telah menjadi salah satu platform online tempat perusahaan menggunakan untuk menjalankan tujuan pemasaran.

Tujuan dari penelitian ini adalah untuk menguji pengaruh pemasaran media sosial yang digunakan oleh Cotton Ink, sebuah perusahaan pakaian Indonesia, pada ekuitas merek dan respons pelanggan, berdasarkan aktivitas pemasarannya di Instagram. Untuk tujuan ini, model konseptual dikembangkan berdasarkan penelitian sebelumnya oleh Godey B. et al (2016) dan Seo, E., & Park, J. (2017). Model baru ini dianalisis melalui Structural Equation Modeling (SEM) berdasarkan survei yang dikumpulkan dari pengguna Instagram yang telah berinteraksi dengan Cotton Ink di Instagram dalam enam bulan terakhir. 

Hasilnya mengkonfirmasi bahwa entertainment, interaction, trendiness, customization, dan perceived risk, sebagai karakteristik yang mendefinisikan social media marketing, memiliki hubungan positif terhadap brand equity, dan brand image, sebagai bagian dari brand equity, memiliki hubungan positif terhadap customer response. Implikasi dan rekomendasi manajerial didiskusikan untuk penelitian lebih lanjut."

"Tujuan dari makalah ini adalah untuk mengeksplorasi pengaruh brand engagement dan brand love terhadap overall brand equity dan repurchase intention konsumen milenial Indonesia pada pasar smartphone/ponsel pintar. Dalam penelitian ini, brand engagement konsumen diuji per dimensi (cognition, affection, dan activation), untuk membuktikan intensitas dimensi yang mempengaruhi hubungan konsumen-merek. Penelitian ini akan menggunakan studi kasus lima merek smartphone teratas di Indonesia, antara lain: Apple, Samsung, Oppo, Vivo, dan Xiaomi. Pengumpulan data dilakukan melalui survei daring terhadap 468 milenial. Data kemudian dilakukan uji reliabilitas dan validitas, sebelum diuji dengan analisis confirmatory factor analysis pada sem untuk uji kekuatan hubungan. Makalah ini menunjukkan bahwa brand engagement secara keseluruhan terbukti mempengaruhi brand love secara positif. Brand love, affection dan activation dari brand engagement juga terbukti mempengaruhi overall brand equity dan repurchase intention secara positif. Namun, cognition tidak terbukti secara langsung mempengaruhi overall brand equity dan repurchase intention secara positif. Studi lebih lanjut mungkin bertujuan untuk menyelidiki kategori lain dari produk dan layanan. Studi ini juga hanya berfokus pada satu segmen konsumen (segmen milenial), studi lebih lanjut mungkin mengevaluasi segmen konsumen yang berbeda atau membandingkannya dengan segmen lain. Studi ini menawarkan saran bagi manajer untuk meningkatkan overall brand equity mereka melalui peningkatan brand engagement dan brand love pada produk, mendorong hasil positif berupa repurchase intention. Makalah ini berkontribusi pada literatur hubungan konsumen-merek yang terus berkembang dengan mengeksplorasi peran brand engagement dan brand love di segmen konsumen milenial

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.The purpose of this paper is to explore the effects of brand engagement and brand love to overall brand equity and repurchase intention of Indonesian millennial consumers in the smartphone market. Consumer brand engagement is tested per dimension (cognition, affection, and activation), to prove the intensity of dimensions affecting the consumer-brand relationship. This paper will use the case study of five top smartphone brands in Indonesia, including: Apple, Samsung, Oppo, Vivo, and Xiaomi. The data collection ­was done via an online survey of 468 millennials. The data then went to a reliability and validity test, before tested with structural equation modelling confirmatory factor analysis for the strength of relationships test. The paper suggests that overall brand engagement is proven to influence brand love positively. Brand love, affection and activation of brand engagement are also proven to influence brand equity and repurchase intention positively. However, cognition isn’t proved to directly influence overall brand equity and repurchase intention positively. Further study might aim at investigating other categories of products and services. Other outcomes might be evaluated, as well as other moderating variables. This study also only focuses on one consumer segment (millennials), further study might evaluate different consumer segments or compare it with other segments. This study offers suggestions for managers to enhance their overall brand equity through raising the brand engagement and brand love of the products, encouraging positive outcomes as repurchase intention. This paper contributes to the ever-growing consumer-brand relationships literature by exploring the role of brand engagement and brand love in the millennials segment."

"ABSTRAKPerkembangan dunia fashion yang didukung oleh teknologi digital membuat para pebisnis fashion harus memutar otak untuk mendapat perhatian dari konsumen Hal ini dikarenakan masyarakat sekarang semakin aktif mencari informasi mengenai produk fashion tertentu dan hanya akan memperhatikan pada sesuatu yang memang benar benar mereka cari Penggunaan celebrity endorsement dalam Instagram dapat menjadi pilihan dalam mempromosikan produk atau brand fashion kepada masyarakat yang lebih luas dengan cara yang mudah dan hemat biaya Strategi inilah yang dimanfaatkan oleh satu satu brand fashion lokal Cotton Ink Setiap endorser dari Cotton Ink akan berusaha mengantarkan makna positif yang terasosiasi dalam dirinya kepada produk Cotton Ink yang di endorse nya melalui unggahan foto di Instagram Dengan begitu diharapkan makna tersebut dapat sampai kepada konsumen dan akhirnya mereka tertarik untuk membeli produk produk dari Cotton Ink Berdasarkan latar belakang tersebut tulisan ini akan menganalisis penggunaan celebrity endorsement oleh Cotton Ink di platform media sosial Instagram dengan menggunakan model pemindahan makna dalam pembahasannya.

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ABSTRACT

The development in the fashion world is now supported by digital technology that makes the fashion brand struggling to get attention from the consumer People that are now more active searching for information about particular fashion products will only pay attention to something which indeed they are looking for The use of celebrity endorsement through Instagram may be an option for promoting fashion product or brand to the wider community in a easy and cost effective way This strategy has been used by one of the local fashion brand in Indonesia named Cotton Ink Each endorser of Cotton Ink attempted to deliver the positive lsquo meaning rsquo which has been associated with them to the endorsed products through their photos on Instagram Hence the lsquo meaning rsquo association that perceived by the consumer could lead their interest to buy products from Cotton Ink Based on this background this paper will analyze the use of celebrity endorsement by Cotton Ink through social media platform Instagram which will be discussed using meaning transfer model."

"ABSTRAKBrand equity merupakan salah satu aspek penting dalam membangun customer satisfaction. Dalam dunia bisnis, customer satisfaction adalah hal yang fundamental dan memiliki peranan penting saat konsumen akan mengulangi pembelian repurchase intention. Tujuan utama dari penelitian ini adalah untuk mengetahui bagaimana pengaruh brand equity dengan dimensi brand loyalty, brand awareness, brand association, dan perceived quality terhadap customer satisfaction dan terhadap repurchase intention. Penelitian ini menggunakan pendekatan penelitian kuantitatif dengan teknik pengambilan purposive sampling. Pada penelitian ini sampel yang digunakan sebanyak 100 responden yang merupakan perempuan generasi millennial yang pernah menggunakan dan membeli produk pembalut Charm di Jakarta dan Depok. Instrumen penelitian ini menggunakan metode kuesioner dan dianalisis menggunakan aplikasi SPSS. Hasil penelitian menunjukkan bahwa brand equity memiliki pengaruh yang signifikan terhadap customer satisfaction dan customer satisfaction memiliki pengaruh yang signifikan terhadap repurchase intention.

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ABSTRACTBrand equity plays an important role in building customer satisfaction. In the world of business, customer satisfaction is fundamental and plays an important role in affecting consumers repurchase intention. The objective of this research is to determine the effect of brand equity with dimension of brand loyalty, brand awareness, brand association, and perceived quality towards customer satisfaction and towards repurchase intention of Charm product. In this quantitative research, the type of sampling method used was purposive sampling. The sample size of 100 respondents are millennials who used and bought Charms sanitary napkins in Jakarta and Depok. The data were collected with the help of questionnaire and was analysed using SPSS 23 application. The results show brand equity has a significant effect with customer satisfaction and customer satisfaction has a significant effect with repurchase intention."

"Penelitian ini dilakukan dengan tujuan untuk menganalisis pengaruh Brand Experience Toko Online Tokopedia, baik itu experience yang positif maupun negatif dalam mengengaruhi tingkat Online Repurchase Intention Konsumen Toko Online Tokopedia pada wilayah Jabodetabek. Data pada penelitian ini didapatkan melalui penyebaran kuesioner yang melibatkan 100 responden dengan menggunakan salah satu teknik penarikan sampel non-probability sampling, yaitu teknik purporsive yang dilakukan melalui adanya screening questions pada kuesioner seperti apakah mereka melakukan transaksi di Tokopedia setidaknya satu kali dalam tiga bulan terakhir. Data pada penelitian ini diolah menggunakan program SPSS 22 for Windows. Dilakukan Uji Analisis Regresi yang pertama untuk mengukur kekuatan hubungan (korelasi) antara Variabel Brand Experience Terhadap Online Repurchase Intention dan yang kedua untuk mengetahui diterima atau ditolaknya hipotesis pada penelitian ini. Hasil dari penelitian ini menunjukkan bahwa terdapat adanya pengaruh yang terbentuk antara Brand Experience Toko Online Tokopedia dengan Tingkat online repurchase intention konsumen merek tersebut yang artinya Hipotesisnya diterima atau Ha diterima sementara Ho ditolak, dengan kekuatan interpretasi korelasi yang tergolong kuat menuju sangat kuat, dimana seluruh dimensi dalam penelitian memiliki pengaruh yang signifikan.

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This study aim to analyzing the influence of the Tokopedia Online Store Brand Experience, either positive and negative experiences in influencing the level of Online Repurchase Intention of Tokopedia Online Store Consumers in the Jabodetabek area. The data in this study were obtained through distributing questionnaires involving 100 respondents using one of the non-probability sampling techniques, that is the purposive technique which was carried out through the filtering questions on the questionnaire such as whether they had made transactions on Tokopedia at least once in the last three months. The data in this study were processed using the SPSS 22 for Windows program. The first regression analysis test was conducted to measure the relationship (recommendation) between the Brand Experience Variable on Online Purchase Intention and the second, the hypothesis could be accepted or rejected in this study. The results of this study indicate that there is an influence that is formed between the Tokopedia Online Store Brand Experience with the level of Online Repurchase Intention consumers of the brand, which means the hypothesis is accepted or Ha is accepted while Ho is rejected, with the power of interpretation that is classified as strong towards very strong, where all dimensions in this study have a significant effect."

"Penelitian ini bertujuan untuk menguji hubungan antara endorser credibility, brand credibility, attitude towards brand, attitude towards brand credibility, dan repurchase intention pada merek Wardah. Pengambilan data dilakukan dengan metode purposive sampling menggunakan survei yang disebarkan secara online kepada pengguna merek Wardah di Indonesia yang berusia minimal 17 tahun, mengetahui celebrity endorser Wardah, serta pernah melihat iklan Wardah melalui televisi atau media sosial dan membeli produk Wardah dalam rentang waktu bulan April 2020 s.d. Maret 2021. Sebanyak 522 responden terkumpul yang kemudian diolah dan dianalisis menggunakan Partial Least Square-Structural Equation Method (PLS-SEM). Hasil penelitian ini menunjukkan bahwa endorser credibility dan brand credibility secara positif mempengaruhi attitude towards brand dan brand credibility, serta attitude towards brand secara positif mempengaruhi repurchase intention. Attitude towards brand credibility tidak mempengaruhi repurchase intention dan tidak memediasi hubungan antara endorser credibility dan brand credibility dengan repurchase intention.

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The purpose of this study was to examine the relationship between endorser credibility, brand credibility, attitude towards brand, attitude towards brand credibility, and repurchase intention on the Wardah brand. The data was collected by purposive sampling method using a survey distributed online to users of the Wardah brand in Indonesia who are at least 17 years old, know the celebrity endorser of Wardah, and have watched Wardah’s advertisement from the television or social media as well as bought Wardah products within April 2021 until March 2021. A total of 522 respondents were collected which were then processed and analyzed using Partial Least Square-Structural Equation Method (PLS-SEM). The results of this study indicate that endorser credibility and brand credibility positively affect attitudes towards the brand and brand credibility, and attitudes towards the brand positively affect repurchase intentions. On the other hand, attitude towards brand credibility does not affect repurchase intention and does not mediate the relationship between endorser credibility and brand credibility with repurchase intention. "

"ABSTRACTPenelitian ini meneliti pengaruh dari karakteristik individual (need for uniqueness dan attitudes toward swedish product) dan variabel brand-specific (perceived quality dan emotional value) terhadap minat beli antara merek luar negeri (H&M) dengan merek dalam negeri (Cotton Ink). Ada 212 konsumen perempuan yang berpartisipasi dalam survey penelitian ini. Dengan metode Structural Equation Modelling (SEM), hasil penelitian ini menunjukan bahwa need for uniqueness dari konsumen perempuan Indonesia tidak berpengaruh positif terhadap attitudes toward swedish products baik untuk merek H&M maupun Cotton Ink. Attitudes toward swedish products berpengaruh positif terhadap perceived quality dan emotional value untuk merek H&M sedangkan, pada merek Cotton Ink, attitudes toward swedish products berpengaruh negatif terhadap perceived quality dan emotional value. Selain itu, hasil penelitian menunjukkan perceived quality dan emotional value berpengaruh positif baik untuk merek H&M dan merek Cotton Ink.

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ABSTRACTThis research aims to study the impacts of individual characteristic (need for uniqueness and attitudes toward swedish product) and brand-specific variables (perceived quality and emotional value) on purchase intention between swedish and domestic brand. There are 212 Indonesian women consumers that participated in this survey. By using Structural Equation Modelling, this research shows that need for uniqueness of respondents is not positively related to attitudes toward swedish products both for H&M and Cotton Ink. Moreover, attitudes toward swedish products is positively related to perceived quality and emotional value for H&M, but for Cotton Ink, attitudes toward swedish products is negatively related to perceived quality and emotional value. Besides that, perceived quality and emotional value are positively related to purchase intention both for H&M and Cotton Ink. "

"Kompetisi dan tantangan pada industri penerbangan semakin ketat, salah satunya akibat semakin banyaknya bermunculan maskapai dengan konsep Low Cost Carrier (LCC) dan kebijakan Open Sky Policy ASEAN pada 2015. Oleh karena itu, tentu sangat perlu bagi maskapai untuk mempelajari hal-hal yang mempengaruhi pelanggannya dalam melakukan pembelian. Melalui metode SEM (Structural Equation Modeling), penelitian ini membahas pengaruh Perceived Quality, dengan variabel mediasi Perceived Equity, Perceived Value, Customer Satisfaction, Expected Switching Cost, & Brand Preference terhadap Repurchase Intention pelanggan maskapai Garuda Indonesia yang beroperasi dengan konsep Full Service Carrier (FSC). Hasil penelitian ini menunjukkan Brand Preference memiliki efek positif secara langsung atas Repurchase Intention, Expected Switching Cost memiliki efek positif secara langsung terhadap Brand Preference, Customer Satisfaction tidak berpengaruh secara langsung terhadap Brand Preference namun berpengaruh terhadap Expected Switching Cost, Perceived Value tidak berpengaruh terhadap Brand Preference namun berpengaruh terhadap Customer Satisafaction, Perceived Equity tidak berpengaruh baik terhadap Customer Satisfaction maupun Perceived Value, sedangkan Perceived Quality Service memiliki pengaruh positif langsung terhadap Perceived Equity Service dan Perceived Value.

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Competition and challenges in the aviation industry is getting tighter, due to the increasing number of airlines with the concept of Low Cost Carrier (LCC) and the Open Sky Policy in 2015. Therefore, it is certainly very necessary for the airlines to learn the things that influence customers in their purchasing decision. Through the method of SEM (Structural Equation Modeling), this study discusses about the influence of Perceived Quality, with mediating variables of Perceived Equity, Perceived Value, Customer Satisfaction, Switching Expected Cost, & Brand Preference towards Repurchase Intention from Garuda Indonesia airline customers that operate with the concept of Full Service Carrier (FSC).

The results of this study showed that Brand Preference has a direct positive effect on the Repurchase Intention, Expected Switching Cost has a direct positive effect on Brand Preference, Customer Satisfaction has no direct influence on Brand Preference but have influence to the Expected Switching Cost, Perceived Value has no effect on Brand Preference but have influence to Customer satisfaction, Perceived Equity has no effect either on Customer Satisfaction or Perceived Value, while Perceived Quality Service has a direct positive effect on Perceived Equity Services and Perceived Value."

"Kepuasan dan komitmen terhadap suatu merek dapat mempengaruhi kesetiaan merek serta keinginan untuk membeli kembali merek tersebut. Penelitian ini bertujuan untuk melihat pengaruh dari kepuasan merek dengan anteseden nilai, kualitas dan ekuitas merek yang dirasakan serta komitmen merek dan dampaknya terhadap kesetiaan merek dan keinginan membeli kembali pada merek Toyota. Hasil survey dari 120 sampel dengan metode analisis structural equation modeling (SEM), menyatakan bahwa kepuasan dan komitmen terhadap merek secara signifikan berpengaruh positif terhadap kesetiaan merek dan keinginan membeli kembali merek khususnya pada merek Toyota. Walaupun hanya nilai dan kualitas merek yang dirasakan yang secara signifikan berpengaruh positif terhadap kepuasan merek.

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Brand satisfaction and brand commitment affected the automotive brand loyalty and repurchase intention. This study focused to analyze influence of brand satisfaction, with perceived brand value, quality, and equity as antesedents of brand satisfaction and brand commitment especially Toyota users and impacted their brand loyalty and repurchase intention to the Toyota brand. Survey of 120 sample who analyzed with structural equation modeling (SEM), suggested that brand satisfaction and brand commitment on automotive affecting their brand loyalty and brand repurchase intention. But only perceived brand value and quality that directly affected the brand satisfaction, perceived brand equity didn’t directly affect the brand satisfaction."