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"Using FADO concept, this research focusing itself on to administration of civil complaint in Indonesia ,against police misconduct during their interaction with society. FADO (which first put forth by Seron, Pereira and Kovath in 2004) components being used were Unnecessary Use of Force, Abuse of Authority, Speaking Discourteously and Offensive Language. This research purpose is to describe types of police misconduct according to FADO that emerge on civil complaints, by using literature tracing along with depth interview.The research findings holds that not all components on FADO conception been shown on civil complaints administration in Indonesia, either by the police internal affairs department nor the National Police Commission. Components such as Speaking Discourteously and Offensive Language are difficult to identify. In doing so, the conclusion reach are the administration of civil complaint against police misconduct in Indonesia are not very thorough. There are no guidelines for categorization for type of misconduct in existence. So far the categorization of types of misconduct is being done through each operators or control board staff own interpretations."

"Karya akhir ini membahas tentang kinerja Komisi Kejaksaan Republik Indonesia dalam menangani pengaduan masyarakat. Komisi Kejaksaan hadir atas tumbuh ketidakpuasan dan banyaknya laporan dari masyarakat terhadap penegakan hukum yang dilakukan oleh lembaga peradilan kejaksaan. Namun di dalam pelaksanaan tugas dan wewenangnya, Komisi Kejaksaan mengalami banyak hambatan yang minimbulkan pertanyaan terkait kemampuan Komisi Kejaksaan dalam melakukan pengawasan Jaksa di Indonesia hingga saat ini. Peneliti menilai kinerja Komisi Kejaksaan Republik Indonesia mengunakan perspektif kriminologi yakni Routine Activity Theory. Melalui teori tersebut, peneliti mendapatkan hasil analisa yang menunjukan bahwa Komisi Kejaksaan Republik Indonesia belum mampu dalam menjalankan tugasnya sebagai pengawas ekternal Kejaksaan Republik Indonesia.

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This thesis discusses the performance of Komisi Kejaksaan Republik Indonesia in dealing with public complaints. Komisi Kejaksaan Republik Indonesia comes on growing dissatisfaction and wide spread reports of public response in law enforcement conducted by the prosecutor's judiciary. But in the execution of their duties an authorities, Komisi Kejaksaan Republik Indonesia faced many obstacles which raises questioning about the ability of Komisi Kejaksaan Republik Indonesia to conduct supervision in Indonesia until now.

Researcher assessed at the performance of Komisi Kejaksaan Republik Indoneisa using criminological perspective with Routine Activity Theory. Through this theory, the analysis showed that Komisi Kejaksaan until now incapable in carrying out their duties as an external guardian of Kejaksaan Agung Republik Indonesia."

"Penelitian ini membahas mengenai kinerja Bagian Pengaduan Masyarakat, Sekretariat Jenderal DPR RI dalam mengelola aspirasi dan pengaduan masyarakat. Peneliti menggunakan konsep-konsep mengenai organisasi birokrasi, dan kinerja. Kemudian menggunakan faktor sumber daya manusia, struktur organiasi, dan kepemimpinan dalam mengkaji kinerja Bagian Pengaduan Masyarakat. Penelitian ini menggunakan pendekatan kualitatif dengan tipe penelitian deskriptif. Peneliti juga melakukan pengumpulan data melalui studi literatur, wawancara, dan pengamatan lapangan.Dari penelitian ini, diketahui bahwa Bagian Pengaduan Masyarakat memiliki permasalahan dalam hal kuantitas dan kualitas SDM di bagian analis. Bagian Pengaduan Masyarakat juga belum mampu mengelola pengaduan dan aspirasi masyarakat secara efektif dan efisien. Selanjutnya, manajemen Bagian Pengaduan Masyarakat juga belum bertindak tegas dalam melaksanakan aturan yang ada. Hal inilah yang selanjutnya membuat kinerja Bagian Pengaduan Masyarakat belum maksimal. Selain itu, Bagian Pengaduan Masyarakat juga belum diberdayakan dengan baik oleh anggota DPR. Penelitian ini merekomendasikan agar Setjen DPR RI memperhatikan pemenuhan kuantitas dan kualitas SDM di Bagian Pengaduan Masyarakat. Kemudian perlu dibuat aturan yang detil mengenai kewenangan dan koordinasi masing-masing bagian. Selanjutnya, penelitian ini juga menyarankan agar para pihak yang terlibat, terutama Bagian Pengaduan Masyarakat harus mendorong pengelolaan aspirasi dan pengaduan sesuai dengan mekanisme yang telah dibuat dan melakukan terobosan, seperti kemungkinan akses bagi anggota DPR terhadap sistem TI pengelolaan aspirasi dan pengaduan masyarakat. Anggota DPR diharapkan memiliki kemauan untuk memberdayakan kehadiran bagian Pengaduan Masyarakat.

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This study discusses about the performance of the Public Complaints Section, Secretariat General of the House of Representatives in managing the delivery process of public aspirations and complaints. To deepen the analysis, this research incorporates the concepts of organization, bureaucracy, and performance. Furthermore, human resources factor, the structure of an organization, and leadership will also be employed in order to assess the performance of Public Complaints Section. This study applies a qualitative approach with descriptive type of writing. This study collects data through literature studies, interviews, and field observations.This study reveals that the Public Complaints Section has problems in terms of quantity and quality of human resource analysts. Public Complaints Section is neither effectively nor efficiently able to manage complaints and aspirations of the community. Moreover, management of Public Complaints Section has not acted decisively to implement the rules. This makes the performance of Public Complaints Section underperformed. In addition, the Public Complaints Section has not empowered by the strong role of member of the House of Representatives. Finally, this study recommends that the General Secretariat of Parliament has to optimize the quantity and quality of human resources in the Public Complaints Section. Then, the rules of the authority and coordination of each section must be clearly defined. Furthermore, this study suggests that the parties involved, especially the Public Complaints Section should implement the ready-made management manual to handle public aspirations and complaints. Members of the House of Representatives are expected to involve in empowering the section."