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""Splashy slides, confident body language, and a lot of eye contact are fine and well. But if a speech is rambling, illogical, or just plain boring, the impact will be lost. Now everyone can learn to give powerful, on-target speeches that capture an audience's attention and drive home a message. The key is not just in the delivery techniques, but in tapping into the power of language. Prepared by an award-winning writer, this authoritative speech-writing guide covers every essential element of a great speech, including outlining and organizing, beginning with a bang, making use of action verbs and vivid nouns, and handling questions from the audience. Plus, the book includes excerpts from some of history's most memorable speeches--eloquent words to contemplate and emulate.""

"The key to a professional-quality business plan. This best-selling book has been updated to include crucial information on diagnosing and measuring customer satisfaction. How to Write a Business Plan, Fourth Edition not only puts all the facts and planning formats you need right at your fingertips, but also gives you the latest thinking on effective business planning. It shows you how to organize and implement the planning process from beginning to end and translate your plan into action You will learn how to: ? Evaluate your company?s capabilities, strengths, and weaknesses ? Pinpoint the crucial elements of your competitive environment, including market, economic, and technological factors ? Set realistic production/service, revenue, and overall operating goals and objectives ? Develop and coordinate strategies that strengthen your company's production, marketing, research and development, organization and management, and financial systems ? Identify and integrate customer requirements into your plan ? Write the actual planning document and implement it to guide your company to greater productivity and profits ? Implement your plan successfully ? Obtain the capital you need to grow. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."