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"Do employees hate their managers? Many do, says this research-based book, which describes 30 reasons for employee attitudes ranging from indifference to outright hatred of management. Among the reasons, these employees say: they are not treated like adults, with respect for their contributions; managers don't listen to them; senior managers are incompetent and run the company poorly; their pay isn't linked to their job performance and often it's unfair; they lack sufficient resources and training to do their jobs well; they don't trust information they receive from management; they get insufficient feedback on their work performance; they have such heavy workloads and inflexible schedules that they can't find a good balance of work and personal life.The author offers solutions, not just a litany of problems. He also describes some of the underlying psychological reasons for employee discontent (for example, equity theory, which explains why people react as they do to perceived unfairness). The material is based on Katcher's proprietary research in 65 organizations and surveys of more than 50,000 employees. It also includes many stories/examples."

"All managers get saddled with "problem"employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including:* The Impossible ""I""s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don?t know what they?re doing* The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone* The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time* I?ve Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issuesFrom whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee."

"ABSTRAKPenelitian ini dilatarbelakangi oleh pentingnya pelaksanaan komunikasi interpersonal terkait kinerja kelompok pada suatu organisasi. Dengan mengambil kasus komunikasi interpersonal pada Bank BJB KCP Sudirman Plaza Semanggi, tujuan penelitian adalah untuk mengevaluasi proses komunikasi interpersonal antar pegawai terkait kegiatan operasional perbankan dengan membahas komunikasi interpersonal antar pegawai pada Bank BJB KCP Sudirman Plaza Semanggi pegawai. Penelitian ini menggunakan teori Smith (2005) untuk mengevaluasi tiga tingkatan tujuan program organisasi dan teori evaluasi program komunikasi dan teori Devito (2007) tentang lima kualitas umum efektivitas komunikasi interpersonal. Penelitian dengan jenis penelitian kualitatif ini dengan menggunakan metode wawancara ini menghasilkan kesimpulan bahwa komunikasi interpersonal yang efektif berdampak pada kinerja kelompok. Komunikasi interpersonal yang efektif menghasilkan lingkungan kerja yang suportif dan kondusif bagi individu dan berdampak pada iklim kerja kelompok yang berarti berdampak dalam memperbaiki kinerja kelompok.

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ABSTRACTThis research is based on the importance of the implementation of interpersonal communication related to the performance of the group an organization. Take case of interpersonal communication at Bank BJB KCP Sudirman Plaza semanggi, purpose of study is to evaluate the process of interpersonal communication among employees related to the banking operations by looking at the case of Bank BJB KCP Sudirman Plaza Semanggi in interpersonal communication between employees. This research using Smith (2005) theory on three levels of program objectives of the organization adn program evaluation communication theory and the theory Devito (2007) on five general quality of interpersonal communication effectiveness. This research with qualitative approach through interviews metodde have led to the conculsion that effective interpersonal communication impact on the performance of team. Supportive and condusive environment to individual as resurt of interpersonal communication among employee who will effectively impact on the climate group work meaningful impact in improving the performance of the group"

"How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it's something as common as being introverted or extroverted ...or something much more serious. From "Difficult to Disturbed" helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems."

"Ada empat permasalahan pokok dalam penelitian ini, yaitu (a) apakah supervisi akademik berpengaruh terhadap profesionalisme, (b) apakah supervisi akademik berpengaruh terhadap kualitas pembelajaran, (c) apakah profesionalisme guru berpengaruh terhadap kualitas pembelajaran, (d) apakah supervisi akademik dan profesionalisme guru berpengaruh terhadap kualitas pembelajaran. Penelitian ini bertujuan untuk mengetahui pengaruh supervisi akademik yang dilakukan oleh pengawas sekolah dan profrsionalisme guru terhadap kualitas pembelajaran pada SMK Negeri di Kabupaten Indramayu Wilayah Barat. Cara mengumpulkan data mengenai supervisi akademik, profesionalisme guru, dan kualitas pembelajaran dengan menyebarkan kuesioner tertutup terhadap 125 responden sampel. Data yang diperoleh dalam penelitian ini adalah data kuantitatif berupa skor dalam bentuk skala interval. Untuk menganalisis data menggunakan regresi dan analisis jalur. Hasil penelitian dapat disimpulkan sebagai berikut: (1) terdapat pengaruh yang kuat dan signifikan dari supervisi akademik terhadap profesionalisme guru pada SMK Negeri di Kabupaten Indramayu Wilayah Barat, (2) terdapat pengaruh yang sedang dan signifikan dari supervisi akademik terhadap kualitas pembelajaran pada SMK Negeri di Kabupaten Indramayu Wilayah Barat, (3) terdapat pengaruh yang kuat dan signifikan dari profesionalisme guru terhadap kualitas pembelajaran pada SMK Negeri di Kabupaten Indramayu Wilayah Barat, (4) terdapat pengaruh secara simultan dan signifikan dari supervisi akademik dan profesionalisme guru terhadap kualitas pembelajaran pada SMK Negeri di Kabupaten Indramayu Wilayah Barat.

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There are four main problems in this study, namely (a) whether the academic supervision affect the professionalism of teachers, (b) whether the academic supervision affect the quality of teaching, (c) whether the professionalism of teachers affects the quality of teaching, (d) whether the academic supervision and professionalism of teachers affects the quality of learning. This study aims to determine the influence academic supervision conducted by the schools superintendent and teachers profrsionalisme to the quality of learning at SMK in the Western District Indramayu. The way of collecting data on academic supervision, teacher professionalism, and quality of learning by distributing closed questionnaires to 125 respondents. The data obtained in this study is quantitative data with interval scale. Regression and path analysis are employes to analyze the data.

The of research findings can be concluded the following findings: (1) there is a strong and significant influence of the academic supervision to the professionalism of teachers at SMK Indramayu District Western Region, (2) there is a moderate and significant influence of the academic supervision to the quality of learning in SMK Indramayu District Western Region, (3) there is a strong and significant influence of the professionalism of teachers to the quality of teaching at SMK Indramayu District Western Region, (4) there is a simultaneous and significant influence of academic supervision and professionalism of teachers to the quality of learning at SMK in the Western District Indramayu."