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"The big picture : the alignment framework: -- From strategic intent to real work : vertical alignment -- Energizing people : employee engagement -- Getting to wow! horizontal alignment -- Better and better : continuous process improvement -- Your alignment accelerator : social media -- The power of culture : becoming a cultural architect -- Rapid realignment : methods and tools -- The enterprise effect : the ultimate expression of alignment."

"This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications"

"Human resources professionals are entrusted, perhaps more than any other corporate designates, with the well-being of their organization?s population. They bridge the gaps between the individual and the collective, the person and the purpose. The most successful and effective HR professionals see their careers as a calling, and their work, though driven by corporate goals, is graced by a sense of purpose, a profound generosity, and a love for what they do and the constituencies they serve."