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"Do you need to know or pass along the most basic elements of training practice NOW? This is the Infoline for you. The issue explores essential knowledge areas including: the basics of adult learning theory, how to recognize and use various training styles and methods, and how present and facilitate effectively. In addition, you will find useful sidebars on identifying key trainer competencies, the basics of instructional design, and helpful tips for dealing with difficult participants."

"All effective trainers have certain skills and qualities in common. The core competencies of good trainers are skills that allow trainers who possess those competencies to increase their effectiveness in organizations as well as sustain the overall training profession. This Infoline presents a set of core competencies for trainers based on the ASTD Competency Models foundational competencies that fall into the categories of business and management, interpersonal, and personal. For the trainer who continually works to improve his or her skills, this issue will enable him or her to develop and demonstrate these competencies on the job, assess competencies that may need to be developed further, and chart a path for future growth."

"Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience."