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Ditemukan 1551 dokumen yang sesuai dengan query
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Moffic, H. Steven
San Francisco: Jossey-Bass, 1997
174.2 MOF e
Buku Teks SO  Universitas Indonesia Library
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Kimmel, Allan J.
"With concerns rising over the ethical dimensions of behavioral research and the developments in ethical codification and the research review process, Ethical Issues in Behavioral Research looks at the research community's response to the ethical challenges that arise in the application of research approaches. "
Malden: Blackwell, 2007
174.915 KIM e
Buku Teks SO  Universitas Indonesia Library
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Springfield: Charles C. Thomas, 1994
362.206 8 MAN
Buku Teks  Universitas Indonesia Library
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Trabin, tom
San Francisco: Jossey-Bass , 1996
616.89 TRA c
Buku Teks SO  Universitas Indonesia Library
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Volkmar, Fred R.
"Parents of children with autism spectrum disorders (ASDs) are in constant need of information about every aspect of their child's development. Now the task of understanding and managing their child's general health and medical care is made much easier with Healthcare for Children on the Autism Spectrum -- the first book for parents to focus on this important subject. While a child with autism can be as healthy as any other, autism creates challenges, such as sensory issues and communication difficulties, that become a factor when considering almost all healthcare decisions. Dr. Volkmar, a leading authority on autism and director of the Developmental Disabilities Clinic and Research Program at the Yale University Child Study Center, and Dr. Wiesner, a pediatrician with a special interest in the field, offer parents and healthcare providers accessible, comprehensive information on a wide array of medical, nutritional, and behavioral concerns. Parents can find answers to help them understand symptoms and behaviors, guidelines to evaluate medications and alternative therapies, and tips to make doctor and dentist visits more manageable. There is also useful advice on how to forge a strong parent-doctor partnership, which is the cornerstone to any child's good health. This is an essential medical reference for all families, no matter where their child may fall on the autism spectrum"
New York: Woodbine House, Bethesda, MD, 2004
649.154 VOL h
Buku Teks SO  Universitas Indonesia Library
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"Eighty clients meeting criteria for panic disorder and receiving either panic control therapy (PCT; M. G. Craske, E. Meadows, & D. H. Barlow, 1994) or treatment as usual (TAU) in a managed care setting were assessed 1 and 2 years following acute treatment. PCT was provided by therapists with little or no previous exposure to cognitive-behavioral therapies. Analyses of the full intent-to-treat sample revealed no significant differences between the treatments across the follow-up period. However, when treatment completer status was added as a moderator, those receiving PCT showed lower levels of panic severity and phobic avoidance and a greater likelihood of achieving and maintaining clinically significant change. Benzodiazepine use during follow-up was associated with greater panic severity for those clients who received PCT, but no such relationship was found for TAU clients. Results are discussed in relation to the dissemination and effectiveness of PCT as well as evidence-based psychotherapies more generally."
JCCP 74 (1-3) 2006
Artikel Jurnal  Universitas Indonesia Library
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Reagan, Michael D.
New York: Oxford University Press, 1963
338.973 REA m
Buku Teks  Universitas Indonesia Library
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Rachel Septiani
"ABSTRAK
Penderita gagal ginjal kronik terus meningkat seiring dengan gaya hidup yang kurang baik, penyakit menahun dan angkatan berusia lanjut. Asuransi nasional BPJS memberikan harapan bagi pasien serta meningkatkan perkembangan industri hemodialisis. Kunci kesuksesan pengelolaan sarana hemodialisis yaitu perbaikan berkelanjutan serta kualitas sumber daya manusianya agar berkembang menjadi sarana yang berkualitas dan banyak tersebar di seluruh wilayah Indonesia.Penelitian ini menganalisis perbedaan antara harapan ekspektasi dan persepsi pasien dari kualitas layanan. SERVQUAL dijabarkan dalam 5 fitur: tangibles, reability, responsiveness, assurance dan empathy. Lima gap dalam conceptual model Service Quality yang dikemukakan dalam buku Delivering Service Quality oleh Zeithaml, Parasuraman dan Berry juga dibahas agar gap tersebut dapat diperkecil sebagai cara meningkatkan kepuasan pelanggan. Perbaikan dilakukan setelah mengetahui fitur mana yang harusnya diperbaiki menggunakan metode Six Sigma yang diharapkan dapat meningkatkan profitabilitas dan kepuasan pasien disemua aspek, dimana persepsi sama atau lebih dari yang diharapkannya.Penelitian dilakukan pada 171 pasien yang tersebar di 15 sarana hemodialisis Jabodetabek dan Jawa Tengah. Hasil yang didapat adalah terdapat perbedaan pada keempat dimensi pertama kecuali dimensi empathy. Kualitas layanan yang baik akan mempertahankan bahkan menambah jumlah pasien untuk menjaga keberlangsungan operasional dari banyaknya kompetitor dengan harga yang ceteris paribus reimbursement BPJS yang bersifat flat rate .

ABSTRACT
Patients of chronic renal failure continue to rise, exacerbated by poor lifestyle, chronic diseases and elderly generation. National insurance BPJS gives hopes to patients as well as stimulating the growth of hemodialysis industry. The key to the good hemodialysis facilities management system lies mainly on continuous improvement and the quality of its service human resource to develop quality and network of facilities that are widely spread throughout Indonesia. This study will examine the differences between patient rsquo s expectations and perceptions of service quality. SERVQUAL as described in the 5 features tangibles, reability, responsiveness, assurance and empathy. Five gaps in the conceptual model of Service Quality presented in Delivering Service Quality book by Zeithaml, Parasuraman and Berry are also discussed so that the gap can be minimized as a way of increasing customer satisfaction. Service quality improvement after knowing which features should be fixed, can be done with Six Sigma method which is expected to improve profitability and patient satisfaction in all aspects, when the perception is equal or more than expected.The study was conducted on 171 patients spread across 15 hemodialysis facilities in Jabodetabek and Central Java. The result is there are differences in the first four dimensions except the empathy. Maintaining and even increasing incoming patients due to high satisfaction rate will maintain the operational continuity in the middle of competitors with ceteris paribus price reimbursement BPJS which yielding flat rate revenue ."
2017
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Boston: total learning concepts, 1997
610.69 MAN
Buku Teks SO  Universitas Indonesia Library
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