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"Laporan magang ini membahas mengenai evaluasi terhadap proses pengembangan organisasi dan pembuatan alur pelaporan pada PT ABY, yang bergerak dalam industri fast moving consumer goods (FMCG) di Indonesia. Untuk proses pengembangan organisasi, evaluasi dilakukan dengan membandingkan tahapan yang dilakukan oleh PT ABY dengan teori organization development process. Sedangkan untuk pembuatan alur pelaporan, evaluasi dilakukan dengan membandingkan tahapan yang dilakukan oleh PT ABY dengan teori tahapan pembuatan flowcharts dan penggunaan simbol yang digagas oleh Romney. Lingkup pembahasan mencakup mulai dari bagaimana PT ABY menjalankan tahapan yang ada di dalam teori organization development process yaitu mulai dari entering into an organizational development relationship, diagnosing organizations, collecting and analyzing diagnostic information, designing interventions, hingga institutionalizing organization development interventions. Selain itu pembahasan juga mencakup evaluasi penggunaan 4 kategori simbol dalam flowchart yaitu, input/output symbols, processing symbols, storage symbols, dan flow and miscellaneous symbols beserta tahapan pembuatan flowchart yang seharusnya dilakukan. Berdasarkan evaluasi, meskipun PT ABY telah menjalankan mayoritas dari aktivitas dan langkah-langkah yang ada pada kedua teori, terdapat beberapa hal yang harus ditingkatkan oleh PT ABY dengan tujuan berhasilnya proses pengembangan organisasi dan pembuatan alur pelaporan yang mereka lakukan. Oleh karena itu, terdapat serangkaian rekomendasi yang telah dirumuskan penulis agar dapat dijadikan pertimbangan oleh PT ABY dengan tujuan keberhasilan proses pengembangan organisasi dan pembuatan alur pelaporan yang mereka lakukan.

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This internship report discusses the evaluation of the organizational development process and reporting flow at PT ABY, which is engaged in the fast moving consumer goods (FMCG) industry in Indonesia. For the organizational development process, the evaluation is carried out by comparing the stages carried out by PT ABY with the theory of the organization development process. As for the reporting flow, the evaluation is carried out by comparing the stages carried out by PT ABY with the theory of the stages of making flowcharts and the use of symbols initiated by Romney. The scope of the discussion covers starting from how PT ABY carries out the stages in the theory of the organization development process, starting from entering into an organizational development relationship, diagnosing organizations, collecting and analyzing diagnostic information, designing interventions, to institutionalizing organization development interventions. In addition, the discussion also includes an evaluation of the use of 4 categories of symbols in the flowchart, namely, input/output symbols, processing symbols, storage symbols, and flow and miscellaneous symbols along with the stages of making a flowchart that should be carried out. Based on the evaluation, although PT ABY has carried out the majority of the activities and steps contained in both theories, there are several things that must be improved by PT ABY with the aim of making the organizational development process and reporting flow successful. Therefore, there are a series of recommendations that have been formulated by the author so that PT ABY can consider it with the aim of succeeding in the organizational development process and making the reporting flow that they do."

"Semakin meningkatnya persaingan antar perusahaan menuntut setiap perusahaan untuk selalu berinovasi menghasilkan produk-produk baru. Tuntutan ini jugA berlaku bagi industri konsultasi. PT A. suatu perusahaan penyedia jasa konsultasi di bidang manajemen SDM, mencanangkan visi menjadi suatu perusahaan konsultasi Indonesia terkemuka yang menyediakan jasa konsultasi manajemen somber daya manusia secara terpadu dan menyeluruh. Visi tersebut menuntut selalu dihasilkannya produk-produk jasa layanan konsultasi manajemen sumber daya manusia yang inovatif. Untuk itu, PT. A telah membentuk Divisi Quality, Research & Development (QRD). Namun demikian, pada kenyataanya, kegiatan inovasi pada PT. A belum terlaksana secara optimal.Berangkat dari uraian di atas, penulis sampai pada perumusan rnasalah sebagai berikut: Bagaimana mendorong terlaksananya inovasi secara kontinyu guna menghasilkan jasa layanan yang bare di bidang manajemen sumber daya manusia di PT. A, minimal 1 jasa layanan baru dalam 1 tahun untuk setiap kelompok kerja. Berdasarkan basil analisa kondisi PT. A, baik dari aspek karakteristik karyawan, organisasi dan budaya perusahaan, penulis mengusulkan solusi pemecahan masalah berupa perumusan alur koordinasi pada seluruh tahapan inovasi yang melibatkan Divisi QRD dengan kelompok-kelompok kerja serta memberikan pelatihan guna meningkatkan kemampuan berpikir kreatif bagi karyawan. Disamping itu, penulis mengajukan usulan adanya aktivitas-aktivitas penunjang berupa penetapan metode evaluasi efektivitas kegiatan inovasi berdasarkan pendekatan tujuan (goal-based approach) dan pendekatan prcses internal (internal process approach), penetapan skema insentif bagi pencapaian kinerja Divisi QRD dan kelompok-kelompok kerja yang terlibat serta evaluasi efektifitas pemberian pelatihan kreativitas.

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Tighter competition in the realm of business has raised a demand for every company/corporations to carry out innovation management in order to warrant that they can create new products for the best interest of their clients. PT. A, one of the HR consulting firms also facing the same demand, has declared its vision of becoming a major Indonesia's firm which bases its practices on integrated and comprehensive approaches. The stated vision has put a solid ground for the firm to create innovative services in HR area, which is followed by the establishment of QRD Division. The firm, however, is still challenged by the fact that innovation has not been optimally implemented.

Departing from the above background, the researcher has formulated the theme of this thesis, as follows: how the firm is able to continually put innovation into practice in order to create new HR services, at least one new service per year by each working group. Based on the analysis of the firm A, both on the employees' characteristic and the firm's organization and culture, the researcher suggests a number of solutions in form of the setting-up of coordination tracks throughout the innovation process which involves the QRD Division and all working groups as well as the execution of training programs designed to improve employees' creative thinking. In addition, the researcher also recommends the firm to run supporting activities which include designing a particular method to evaluate the effectiveness of innovation activities based on the goal approach and internal process approach, an incentive scheme for the targeted performance of QRD Division and the working groups, as well as an evaluation of the effectiveness of creativity training programs."