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"Literacy programs at libraries across the country have literally changed people's lives. Hear the real-life stories of library directors, program administrators, teachers, tutors, librarians, and adult learners who have experienced the transformation firsthand."

"Literacy programs at libraries across the country have literally changed people's lives. Hear the real-life stories of library directors, program administrators, teachers, tutors, librarians, and adult learners who have experienced the transformation firsthand."

"Contents :- Preface - Chapter 1: Building and managing an effective indigenous workforce - Chapter 2: Evaluating a global sales training program - Chapter 3: A learning intervention for work engagement - Chapter 4: Success through managers program ROI study - Chapter 5: Measuring the impact of conflict management skills training - Chapter 6: Technical training case study - Chapter 7: The ROI in using colleagues as coaches - Chapter 8: Lean concepts in healthcare: a return on investment study - Chapter 9: Store operations development workshop - Chapter 10: Measuring the ROI in business performance management - Chapter 11: Developing the ROI of an online English-as-a-second-language program - Chapter 12: Consultative sales program in a telecommunications company - Chapter 13: Determining impact and ROI for knowledge management - Chapter 14: Winning every walk-in - Chapter 15: Measuring ROI in a sales force coaching program - About the editors - About the ROI Institute "