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"This book takes the reader along the road toward understanding the purposes and processes of human service management. [In the book, the authors] begin by addressing some of the management challenges that may be unique to human service settings. [They] examine the environments that have an impact on human service organization and then move on to explore program planning, organizational design, human resource management, supervision, finances, information systems, program evaluation, leadership, and organizational change.-Pref."

"ABSTRACTThis paper assesses the performance of method targeting and implementation error of social transfer programs in Indonesia, which consists of Raskin, in-kind transfer; Program Keluarga Harapan (PKH), a conditional cash transfer; Program Indonesia Pintar (PIP), scholarship program; and Program Indonesia Sehat (PIS), free health insurance for the poor and vulnerable. The logit model of exclusion and inclusion errors shows the drivers of probability error in targeting these four kinds of social transfer programs. The finding shows error in the implementation that relies heavily on urban-rural differences and legal identity ownership rather than the role of government employees. Measuring the performance of miss-targeting is needed to improve the effectiveness of social transfer programs on achieving their goals. The analysis of targeting performance suggests caution in employing a mechanism of the delivery program to improve the implementation of the targeting program to promote more social safety net rather than in-kind transfer and cash transfer as well as to re-evaluate the identification requirement for receiving social benefits to reach the beneficiaries from the extreme poor."

"Organizations must learn to embrace and celebrate diversity as a business practice. But how do you ensure that your diversity programs met the demands of the global marketplace? This issue not only presents key demographic and workforce information, but gives you practical tips, techniques, and exercises that you can apply as you design the most appropriate diversity training program for your organization."

"Retention success often begins with a well-planned and executed on-boarding program. This issue explains how to develop well thought-out on-boarding objectives, define the conditions of an effective orientation program. The issue also provides ideas for the development of your orientation programs including tips for successful implementation and evaluation. Valuable advice is provided for supervisors orienting new employees."

"Chapter : 1 The impact of leadership development programs : appendix 2 Appendix A: lesdership development program impact study methodology 6 Appendix B: survey 1: pre-qualification survey24 Appendix C: interview protocol for "best case" organizations28 Appendix D: survey 2: follow-up survey"