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"Despite the pressure for local councils to follow the lead of the private sector and develop shared service and partnership arrangements, the barriers in terms of culture, differences in priorities across councils and lack of experience are formidable - yet this is the most likely source of meeting government targets for reduced overheads and improved organizational effectiveness. By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service. It seeks to examine the evidence of the cost, effectiveness and quality improvements achieved from sharings. This ground-breaking book has been written for everyone in local government; it explores the political and cultural barriers, and legislative/legal framework for joint workings, explains how to find an appropriate governance vehicle, and how to gain the commitment of partners. It deals with political and managerial concerns, risk aversion and parochial issues, and the possible impact on the reputation and performance of both sharers. Shared Services in Local Government is the only comprehensive study for the UK and it will ensure any public sector organization pursuing this route is able to approach the task of creating a shared service with a real understanding of the issues involved."

"ABSTRAKStudi ini berfokus pada upaya transformasi pelayanan publik melalui adopsi teknologi. salah satu bentuknya adalah laporan pertanggung jawaban RT di Jakarta melalui aplikasi Qlue. Implementasi Qlue merupakan kaitan antara teknologi, institusi dan agensi. Penulis mencoba mengkaji mengenai bagaimana proses relasi antara teknologi, institusi, dan agensi dalam mendorong transformasi pelayanan publik di Jakarta melalui pengadopsian teknologi Qlue pada laporan pertanggung jawaban RT. Argumen utama dalam artikel ini adalah proses relasi antara teknologi, institusi dan agensi merupakan faktor yang sangat berperan dalam transformasi pelayanan publik. Artikel ini mencoba mengisi pandangan dari artikel sebelumnya yang hanya memperlihatkan peranan perubahan teknologi dalam transformasi pelayanan publik. Melalui metode wawancara mendalam dan observasi di salah satu wilayah penanganan Qlue terbaik yaitu kelurahan galur. <

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ABSTRACTThis study focuses on the effort of public services through technology adoption. One of forms is the responsibility report Rukun Tetangga in Jakarta through the Qlue application The implementation of Qlue is how it links between technology, institution, and agency. The author tries to review the process of relation among these three aspects occur to promote the transformation of public services in Jakarta through adoption of Qlue technology for accountability report in RT. The main argument on this article is that the process of relation technology, institution, and agency as they become the main factors in transformation of public services. This article attempts to give different perspective as the other articles with same themes only show the role of the advanced technology in public services. Via the depth interview and observation method in the place that become the sample is in one of the regions which using Qlue in its best way is Kelurahan Galur, Central Jakarta. "

"Tujuan dari penelitian ini adalah untuk mengetahui apakah distribusi fasilitas layanan publik di DKI Jakarta lebih menguntungkan bagi daerah tertentu dan untuk mengetahui fasilitas apa saja yang tidak terdistribusi secara adil. Fasilitas layanan publik memiliki peran penting untuk meningkatkan kualitas kehidupan manusia, distribusi fasilitas layanan publik harus didistribusikan secara adil sehingga setiap orang dapat menikmati akses yang sama. Penelitian ini menggunakan dua langkah aksesibilitas berbasis ArcGIS dan menerapkan metode untuk memeriksa aksesibilitas spasial dan non-spasial ke 2 layanan publik utama di Jakarta; kesehatan dan pendidikan. Studi ini juga menunjukkan pentingnya mengukur jarak dan akses seakurat mungkin, menggunakan metode analis jaringan, sehingga dapat memberikan representasi yang lebih realistis dari cakupan area layanan masing-masing fasilitas. Hasil penelitian menunjukkan bahwa masih ada kekurangan distribusi fasilitas pelayanan publik, terutama fasilitas Puskesmas. Di mana secara keseluruhan fasilitas Puskesmas hanya memfasilitasi sebanyak 156,941km2 atau 24% dari keseluruhan area Jakarta menggunakan metode jaringan jalan. Temuan juga menunjukkan bahwa distribusi lokasi fasilitas masih terkonsentrasi di pusat kota Jakarta, sehingga orang-orang yang tinggal di pinggir kota tidak memiliki kesempatan yang sama untuk menggunakan fasilitas layanan publik yang tersedia.

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The purpose of this study is to determine whether the distribution of public service facilities in DKI Jakarta is more profitable for certain regions and to find out what facilities are not distributed fairly. Public service facilities have an important role to improve the quality of human life, the distribution of public service facilities must be distributed fairly so that everyone can enjoy the same access. This study uses two steps of accessibility based on ArcGIS and applies a method to check spatial and non-spatial accessibility to 2 main public services in Jakarta; health and education. The study also shows the importance of measuring distances and access as accurately as possible, using the network analyst method, so as to provide a more realistic representation of the service area coverage of each facility. The results showed that there was still a lack of distribution of public service facilities, especially public health centers. Where as a whole public health centers only facilitate as much as 156,941km2 or 24% of the entire Jakarta area using the road network method. The findings also show that the distribution of facility locations is still concentrated in the center of Jakarta, so people who live on the edge of the city do not have the same opportunity to use the available public service facilities."

"Most public services delivered through contemporary contracting out of public private partnership demonstrate agencies and firms will form the relational governance of a dynamic equilibrium between a control-oriented standard contract and a trust-oriented relational contract. In this article, the cultures and arts campaigns representative of such ethnic groups as the Hoklo, Hakka, Mainlanders, Indigenous peoples, and New Immigrants held in Taoyuan City in recent years were selected as cases for exploring the characteristics of relational governance. In-depth interviews were conducted with the stakeholders in relevant agencies, firms and ethnic groups. The research goal is to explore the dynamics, performance perception, and collective actions of relational governance which formed by agencies, firms, and ethnic groups in the contracting out local arts and cultural campaigns. The multiple case studies in this article have found that the key factors affecting campaign performance is institutional characteristics, namely, the outsourcing of campaigns led by the ethnic representative agency. In other words, the Hakka and Indigenous campaigns are often contracted out by dedicated agencies, thus the ethnic groups and firms also jointly fulfill and bear accountabilities. Campaign outsourcing is more inclined toward the trust-oriented relational governance. By contrast, Hoklo, Mainlanders, and New Immigrants campaigns are planned and outsourced by ordinary agencies, thus the ethnic groups’ involvement is limited, mostly taking part only in campaign shows. Campaign outsourcing is inclined toward the control-oriented relational governance. It was also found that the setup of the ethnic representative agency and the ethnic groups’ participation are crucial to improving performance of ethnic cultural and arts campaigns, which are more in line with the spirit of contemporary democratic governance. Based on the research finding, agencies were suggested to employ more trust-oriented relational governance, establish partnership with firms, and encourage professional ethnic groups coproducing local ethnic cultural and arts campaigns."