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"Penerapan konsep manajemen mutu seperti Lean Six Sigma mulai diterapkan dalam industri jasa seperti pada industri telekomunikasi. Tesis ini dilakukan untuk menganalisis penerapan konsep Lean Six Sigma pada operator telekomunikasi dengan melihat kapabilitas proses BTS melalui kinerja Call Setup Success Rate (CSSR) dan Call Drop Rate (CDR). Parameter tersebut merupakan dua parameter utama jaringan seluler. Penerapan Six Sigma pada proses perbaikan kualitas layanan seluler dilakukan agar kedua parameter tersebut dapat mencapai nilai standar yang telah ditentukan. Kinerja parameter BTS dapat dilihat berdasarkan nilai kinerja proses Ppk yang kemudian dikonversi menjadi nilai sigma. Nilai sigma terbesar yang dapat dicapai setelah dilakukan perbaikan berdasarkan penelitian ini adalah 6σ untuk parameter CSSR area Jakarta Utara. Faktor-faktor yang menentukan keberhasilan implementasi Six Sigma dalam proses perbaikan kualitas jaringan seluler juga dianalisis dan didapatkan bahwa faktor kepemimpinan merupakan faktor utama keberhasilan implementasi Six Sigma menurut para responden. Penelitian ini menggunakan data sekunder yang berupa kinerja BTS dan data primer yang didapatkan dari kuesioner kepada Divisi Optimisasi.

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The application of quality management concepts such as Lean Six Sigma was implemented in the service industry such as the telecommunications industry. This thesis is conducted to analyze the application of the concept of Lean Six Sigma in the telecommunications operator to see performance capability of BTS through the performance of Call Setup Success Rate (CSSR) and Call Drop Rate (CDR). These parameters are the two main parameters of the mobile cellular network. Application of Six Sigma in mobile cellular service quality improvement process is done so that these two parameters can achieve a standard value that has been determined before. Performance parameters of BTS can be seen by Ppk process performance values which then converted into a sigma value. The largest sigma value that can be achieved after improvement process by this research is 6σ for CSSR parameter in North Jakarta area. The factors that determine the success of the implementation of Six Sigma in the process of improvement of the quality of mobile networks is also analyzed and found that leadership is a key factor for the successful implementation of Six Sigma according to the respondents. This study uses secondary data such as the performance of the BTS and primary data obtained from the questionnaire to the Division of Optimization."

"[The main purpose of this paper is to compare and discuss the evolution of six important management systems : Japanese total quality control, total quality management, Deming's system of profound knowledge, business process reengineering, lean thinking and six sigma. Indeed the contribution of this work lies in the concurrent analysis and classification, by the means of a literature review, of the results and critical implementation factors of the six systems. Deming's plan-do-check-act has been used to classify the findings from the literature review., The main purpose of this paper is to compare and discuss the evolution of six important management systems : Japanese total quality control, total quality management, Deming's system of profound knowledge, business process reengineering, lean thinking and six sigma. Indeed the contribution of this work lies in the concurrent analysis and classification, by the means of a literature review, of the results and critical implementation factors of the six systems. Deming's plan-do-check-act has been used to classify the findings from the literature review.]"

"Pada periode kedua pemerintahan Presiden Jokowi, segala fokus diutarakan kepada pembangunan infrastruktur. Meskipun fokus pemerintahan pada infrastruktur, banyak data yang menunjukan bahwa kemampuan beton pracetak belum bisa memumpuni secara produksi dan juga pasar/demand yang bersaing. Penelitian ini dilakukan dengan maksud untuk membangun budaya inovasi perusahaan pracetak di Indonesia, mengingat semakin tinggi budaya inovasi perusahaan, semakin tinggi juga kinerja, serta semakin tinggi kinerja perusahaan beton pracetak, semakin tinggi kemampuan beton pracetak di Indonesia.

Penelitian ini mengidentifikasi kondisi eksisting Improvement SMI berbasis ISO 56002. Selain itu penelitian ini juga mengidentifikasi Indikator yang mempengaruhi Improvement SMI, model hubungan antara proses Improvement SMI berbasis ISO 56002 & LSS, dan juga memberikan rekomendasi Improvement SMI yang berbasis ISO 56002.

Instrumen yang digunakan penelitian ini adalah berupa kuesioner pilot, validasi pakar, responden dengan skala likert, dan juga wawancara. Hasil penelitian ini menunjukan bahwa level penerapan Improvement SMI perusahaan ada pada level “Kompeten”. Selain itu terbukti bahwa SMI ISO 56002 dan konsep LSS merupakan faktor pendukung dari peningkatan budaya inovasi dengan model hubungan yang dibentuk dengan bantuan software SmartPLS 4. Terakhir, rekomendasi berdasarkan hasil penelitian ini adalah dilakukanya pengintegrasian LSS menuju ISO 56002 sebagai katalisator dalam meningkatkan budaya inovasi perusahaan.

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In the second period of President Jokowi's administration, all focus was placed on infrastructure development. Even though the government's focus is on infrastructure, a lot of data shows that the capabilities of precast concrete cannot yet meet production and show competitive market/demand. This research was conducted with the aim of building a culture of innovation for precast companies in Indonesia, bearing in mind that the higher the company's innovation culture, the higher the performance, and the higher the performance of precast concrete companies, the higher the capabilities of precast concrete in Indonesia.

This research identifies the existing conditions of IMS Improvement based on ISO 56002. Apart from that, this research also identifies indicators that influence IMS Improvement, models the relationship between the ISO 56002 & LSS-based IMS Improvement process, and also provides recommendations for ISO 56002-based IMS Improvement.

The instruments used in this research were a pilot questionnaire, expert validation, respondents with a Likert scale, and also interviews. The results of this research show that the level of implementation of the company's IMS Improvement is at the "Competent" level. Apart from that, it is proven that IMS ISO 56002 and the LSS concept are supporting factors for increasing innovation culture with a relationship model formed with the help of SmartPLS 4 software. Finally, the recommendation based on the results of this research is to integrate LSS towards ISO 56002 as a catalyst in improving the company's innovation culture."

"Situasi kompetisi dewasa ini tidak memberikan sedikitpun ruang bagi perusahaan untuk berbuat salah. Perusahaan harus benar-benar memuaskan pelanggannya dan selalu berupaya mencari cara baru untuk memenuhi permintaan pelanggan melebihi harapan harapan pelanggan. Six sigma memberikan solusinya."

"CV Expand Jaya Perkasa adalah perusahaan bergerak dibidang distribusi branded FCMG (Fast Moving Consumer Goods). Perusahaan ini ingin meningkatkan pencapaian service level pada proses pengirimannya. Oleh karena itu, penelitian dilakukan untuk memperoleh usulan perbaikan rantai suplai yang dapat digunakan sebagai masukan untuk peningkatkan pencapaian service level. Penelitian ini dilakukan dengan menggunakan pendekatan Lean Six Sigma dan Vehicle Routing Problem. Tahapan penelitian yang dilakukan terdiri dari tahap define, measure, analyze, improve, dan control. Pada tahap define dilakukan pengumpulan data perusahaan, diagram SIPOC, service level, diagram alir proses, data mobil, data pengiriman, diagram sebab akibat, dan penentuan tujuan. Pada tahap measure dilakukan pengukuran kapabilitas proses, DPMO, tingkat sigma, clan pengukuran proses pengiriman. Pada tahap analyze dilakukan identifikasi pemborosan EDOWNTIME dan analisa pemborosan lebih lanjut dengan menggunakan 5W+1H. Pada tahap improve dilakukan perbaikan rantai suplai dari sistem kerja dan sistem transportasi. Perbaikan sistem kerja dilakukan dengan pendekatan seiri, seiton, seiso, dan perbaikan alur proses pengiriman. Sedangkan perbaikan sistem transportasi dilakukan dengan pendekatan Vehicle Routing Problem. Pada tahap control dilakukan pengontrolan implementasi tindakan perbaikan yang dilakukan.

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CV Expand Jaya Perkasa is a company which have a role in distribution of branded FCMG (Fast Moving Consumer Goods). This company want to improve service level on delivery process. Therefore, the experiment was done have a goal to get a recommendation of supply chain improvement which can be used to increase the service level.

This experiment was done with Lean Six Sigma and Vehicle Routing Problem approach. The step of experiment which be done consisted of define, measure, analyze, improve, and control step.

At define strep was done colleted company's data, SIPOC diagram, service level, process flow diagram, cause and effect diagram, and determination of goal.

At measure step was done measurement of capability process, DPMO, sigma level, and process delivery. At analyze step was done identification of EDOWNTIME waste and the next step of analyze with 5 Wf 1 H.

At improve step was done supply chain improvement on working system and transportation system.

The improvement of working system was done with seiri. sexton, seiso approach, and improvement of delivery process flow. The improvement of transportation system was done with Vehicle Routing Problem approach. At control step was done controlling of improvement which be done."

"Penelitian ini bertujuan untuk memberikan solusi dalam penyelesaian masalah kualitas (defect) pada produksi ayam broiler dalam optimalisasi efisensi produksi agar dapat mencapai profit yang optimal. Penelitian ini bersifat kuantitatif dan kualitatif dengan pendekatan studi kasus yang dilakukan pada Plasma XYZ, dengan menggunakan metode Lean Six Sigma, kombinasi dari tahapan DMAI (Define, Measure, Analyze, dan Improve). Pengumpulan data yang digunakan adalah kuesioner dan wawancara kepada staf di Plasma XYZ. Hasil analisis menunjukkan bahwa nilai sigma produksi ayam broiler di Plasma XYZ adalah 2,82 dari nilai 6 sigma (zero defect) yang diharapkan atau berada dibawah rata-rata nilai sebesar 3 sigma. Nilai sigma mempengaruhi pendapatan total akibat biaya defect yang disebut COPQ (cost of poor quality) sebesar > 40%. Penyebab waste ini dianalisis dengan diagram fishbone, dimana akar penyebab dikelompokkan menjadi 6 kategori berdasarkan man (petugas kandang), machines (alat/kandang), materials (sapronak), environment (cuaca dan kelembaban suhu), working method (pemahaman SOP), communication (kerjasama tim). Usulan perbaikan didapatkan melalui analisis FMEA (Failure Mode Effect Analysis) dan 5W+1H yang diharapkan akan mencapai penghematan biaya produksi bagi Plasma XYZ dan menambah kapasitas hasil produksi ayam yang dibutuhkan oleh Perusahaan Inti.

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This research aims to provide solutions in solving quality problems (defects) in broiler production to optimize efficiency production in order to achieve optimal profit. This research is a quantitative and qualitative with a case study approach conducted on Plasma XYZ, using Lean Six Sigma method, the combination of the DMAI stages (Define, Measure, Analyze, and Improve). Data collection used were a questionnaire and interviews to staff in Plasma XYZ. The result of the analysis indicate that the sigma value of broiler production in Plasma XYZ is 2.82 from the expected of 6 sigma (zero defect) value or below the average of 3 sigma. The sigma value affects total revenue due to defects related costs called COPQ (cost of poor quality) of > 40%. The causes of this waste are analyzed using a fishbone diagram, where the causes are collected into 6 categories based on man (employee), machine (equipment/cage), material (sapronak), environment (weather and humidity temperature), work method (understanding the SOP), communication (teamwork). Improvement proposals obtained through FMEA (Failure Mode Effect Analysis) and 5W+1H analysis are expected to achieve production cost savings for Plasma XYZ and increase the production capacity of chickens needed by the “Inti” Company."

"[This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software. , This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software. ]"