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"Ketertarikan luxury fashion brand dalam menggunakan social media marketing (SMM) sebagai strategi pemasaran mereka semakin berkembang(Kim dan Ko, 2011). Mengacu pada penelitian terdahulu (Kim dan Ko, 2011),penelitian ini bertujuan untuk mengidentidikasi atribut-atribut dari aktivitas SMMdan menguji pengaruhnya terhadap 3 faktor pendorong customer equity,yaitu value equity, relationship equity, dan brand equity, dan purchase intention. Penelitian ini mengambil studi kasus merek fashion Zara yang merupakan salah satu merek yang menerapkan konsep new luxury. Lima konstruk aktivitas SMM adalah entertainment, interaction, trendiness, customization, dan word-of-mouth. Dengan mengambil sampel penelitian dari 386 responden, data hasil penelitian diolah menggunakan Structural Equation Modelling. Hasil penelitian menyatakan lima konstruk aktivitas SMM secara positif mempengaruhi customer equity,melalui faktor pendorong relationship equity dan brand equity, dan purchase intention.

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The growth of interest in the use of social media marketing (SMM) as one of their marketing strategy among luxury fashion brands increases (Kim dan Ko, 2011). Based on previous study (Kim dan Ko, 2011), this study set out to identify attributes of SMM activities and examine the relationships between three key factors effecting customer equity, which are value equity, relationship equity, and brand equity, and purchase intention. The fashion brand sample uses in this study is Zara where Zara practices the concept of new luxury brand. Five contructs of SMM activities are entertainment, interaction, trendiness, customization, and word-of-mouth."

"Summary: With The Power of Real-Time Social Media Marketing, you'll learn how to take advantage of today's "fluid" business environment and develop innovative ways to meet market demands. And here's the best part: all your toolsùFacebook, Twitter, YouTube, and other sitesùare free!"

"Facebook, LinkedIn, Twitter... You're familiar with social networking systems, but incorporating them into your communication efforts can be daunting. Which are right for your needs, and how should you use them?Whether you're a consultant, communications professional, or corporate CEO, this book can help you leverage the power of social networking. Find out how you can:select the right social networking systems for your situationbuild an audience and connect your business to the worldlink your choices to key business driverschoose between off-the-shelf or customized systemsstay on top of this ever-evolving technology.You'll have a complete toolbox for employing today's most influential, game-changing methods of communication to build your brand, cultivate customer loyalty, and drive bottom-line results."

"ABSTRAKPenelitian ini menganalisis efektivitas informasi electronic word of mouth eWOM dalam mempengaruhi keputusan pembelian konsumen. Kami menguji tiga konstruksi jaringan sosial online, yaitu Tie Strength, Homophily, dan Source Credibility. Konstruksi diukur menggunakan pernyataan kuesioner dan analisis regresi berganda pada ukuran sampel 516 responden. Kami menemukan bahwa Tie Strength dan Homophily mempengaruhi Source Credibility, yang pada kemudian mempengaruhi persepsi konsumen tentang informasi eWOM, sehingga menambah efektivitas eWOM. Tie Strength, Homophily, dan Source Credibility juga memengaruhi persepsi konsumen di situs web, yang memengaruhi adopsi eWOM konsumen dalam keputusan pembelian mereka.

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ABSTRACTThis study analyses the effectiveness of electronic word of mouth eWOM information to influence consumer purchase decisions. We test three online social network constructs, namely Tie Strength, Homophily, and Source Credibility. The constructs are measured using questionnaire statements and a multiple regression analysis on a sample size of 516 respondents. We found that Tie Strength and Homophily influence Source Credibility, which in turn influences consumer perceptions of eWOM information, thereby adding to eWOM 39 s effectiveness. Tie Strength, Homophily, and Source Credibility also influence consumer perceptions on a website, influencing the consumers rsquo adoption of eWOM in their purchase decisions. "

"Fokus dari laporan ini adalah untuk membahas pengaruh dari pemasaran melalui media sosial yang dilakukan oleh luxury brands terhadap ekuitas nilai, ekuitas merek, ekuitas hubungan, ekuitas konsumen, dan intensi membeli. Hasil penemuan ini mengungkapkan bahwa pemasaran melalui media sosial memiliki pengaruh positif terhadap ekuitas nilai, ekuitas merek, dan ekuitas hubungan. Ekuitas nilai, ekuitas merek, dan ekuitas hubungan juga memiliki pengaruh positif terhadap intensi membeli. Untuk ekuitas konsumen, ekuitas nilai, ekuitas hubungan, dan intensi membeli menghasilkan pengaruh positif, sedangkan ekuitas merek tidak memiliki pengaruh terhadap ekuitas konsumen. Hasil dari penelitian ini dapat membantu luxury brands untuk memprediksi tindakan konsumen untuk membeli di masa depan sekaligus memberikan wawasan untuk strategi pemasaran luxury brands.

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The focus of this study is to examine the effect of social media marketing carried out by luxury brands on value equity, brand equity, relationship equity, customer equity and purchase intention. This study finds that social media marketing has positive effect on value equity, brand equity, and relationship equity. The value equity, brand equity, and relationship equity also have positive effect on purchase intention. As for customer equity, value equity, relationship equity, and purchase intention are proven to have positive effects, while brand equity shows no effect on customer equity. The findings can enable luxury brands to forecast future purchasing behaviour and provide useful insights for marketing strategies."

"If you're not social, it's like you're not even there. That's how critical social media marketing has become. Businesses everywhere are struggling to adapt, but transitioning from traditional marketing to online engagement is fraught with questions, such as: How much is a Facebook "like" worth? How can you effectively engage online influencers? What are the best dashboards for monitoring multiple social channels simutaneously? How do you keep it all going around the clock? For more than a decade, author Jeremy Goldman has helped companies inject "social" into their processes. In "Going Social", he explains the ins-and-outs of platforms such as Facebook,Twitter, LinkedIn, Google+, Foursquare, Instagram, Pinterest, and others - and shows readers how to: formulate a social strategy; pinpoint their audience and where they "live" online; give their brand a unique voice and personality; get good at listening; create relevant, engaging content; identify and reward influencers; build strong bonds with bloggers; become truly customer-centric; avoid pitfalls when possible-and respond to negative feedback when a misstep is made; cultivate brand spokespeople; use targeting to engage more effectively; turn employees into social marketers; engage with ROI in mind. The digital landscape offers unprecedented opportunities to breathe new life into brands, spread the word about products, and magnify loyalty. Featuring insights from entrepreneurs, social media directors, community managers, bloggers, and other experts, "Going Social" is an indispensable guide to connecting with customers in the brave new social frontier."

"Real friends communicate with honesty, listen closely, and aren't afraid to admit when they're wrong. If you want to succeed in social media, you have to behave the same way. "Likeable Social Media" provides 18 strategies for creating an authentic "brand personality" through Facebook and other social media platform. Social-media marketing guru Dave Kerpen reveals the secrets to building a brand's popularity by being authentic, engaging, and transparent on Facebook and other social media sites. You'll learn the same methods he has used to successfully redefine the brands of a number of large companies, including 1-800-FLOWERS and Cumberland Farms. Complete with serious strategies communicated with wit and humor, "Likeable Social Media" is the definitive source for using social media to win new customers, gather valuable feedback, and increase the bottom line."