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"Presents quality as a core value that influences virtually every decision and behavior within an organization. This textbook examines the link between management practice, employee behaviors and quality, and demonstrates how Quality Inspired Management (QIM) can lead to a quality-driven enterprise."

"Pengendalian internal dalam suatu perusahaan merupakan hal yang penting untuk agar tujuan organisasi dapat tercapai. Audit internal dapat dilakukan untuk menilai efektivitas pengendalian internal organisasi. Aktivitas audit internal dapat dilakukan oleh pihak intenal maupun eksternal. Laporan ini membahas aktivitas audit internal untuk menilai pengendalian internal suatu organisasi yang dilakukan oleh pihak eksternal. Dalam melakukan audit internal, perlu memiliki pemahaman atas bisnis klien yang sedang dinilai. Hal ini akan memudahkan tim penilai/asesor dalam memberikan penilaian. Laporan ini berfokus pada tahap pemahaman bisnis klien untuk kemudahan penilaian.

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Internal control in a company is important for organizational goals to be achieved. Internal audits can be carried out to assess the effectiveness of the organization's internal controls. Internal audit activities can be carried out by internal and external parties. This report discusses internal audit activities to assess the internal control of an organization carried out by external parties. In conducting internal audits, it is necessary to have an understanding of the client's business that is being assessed. This will facilitate the assessment team/assessor in providing an assessment. This report focuses on the stage of understanding the client's business for ease of valuation."