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"Selebiriti merupakan figur yang mendapatkan sorotan publik. Hal ini yang sering dimanfaatkan oleh pengiklan untuk mempromosikan produknya. Penelitian ini ingin melihat perbandingan pengaruh persepsi pada endorser dalam dua iklan televisi (TVC) Pond?s White Beauty terhadap sikap pada merek Pond?s White Beauty. Teori yang digunakan adalah VisCAP Model dan Hierarchy of Effect.Penelitian ini menerapkan paradigma positivis, pendekatan kuantitatif, metode eksperimen, dan merupakan penelitian eksplanatif komparatif. Penelitian ini menggunakan Korelasi Pearson dan T-Test untuk menguji menguji pengaruh persepsi pada endorser terhadap sikap pada merek dan untuk menguji perbedaan antara 2 kelompok penelitian.Hasil penelitian menunjukkan bahwa persepsi responden pada endorser selebiriti lebih positif dibandingkan pada endorser non-selebriti. Dari hasil pengukuran juga dapat dilihat bahwa sikap responden terhadap merek Pond?s White Beauty lebih positif saat melihat iklan yang dibintangi oleh selebriti. Kemudian, hasil penelitian juga membuktikan adanya korelasi positif antara persepsi pada endorser dengan sikap pada merek.

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Celebirities are figures that attract attention of the general public. This issue is often manipulated by advertisers to promote their products. This research is aimed at comparing the influence of perception on endorsers in two Pond?s White Beauty advertisements towards the latter?s brand attitude. The theory used is the VisCAP Model and the Hierarchy of Effect Model.This research applies positivism paradigm, quantitative approach, experimental methods, and represents a comparative and explanatative research. This research uses Pearson`s Correlation and T-Test to test the influence of perception on endorsers towards brand attitude and to test difference between 2 research groups.Research outcomes reveal that respondents perception on the endorser who is a celebrity is more positive as compared to non celebrity. Measurement indicators also show that respondents attitude on Pond`s White Beauty brand is more positive upon seeing an advertisement starred by a celebrity. Furthermore, this research also proves a positive correlation between perception on the endorser and brand attitude."

"This research is based on the magnificent impact of celebrity endorser credibility in marketing communication. Nowadays many companies used celebrity endorser for introduce their product to the consumer. Advertiser for company are willing to pay a huge salaries to celebrities who are liked and respected by consumer and who will, it is hoped, favorably influence consumer attitudes and behavior toward the endorsed brands.Bakrie Telecom is one of the companies that used celebrity as an endorser. Researches used Esia as a case study because nowadays not only for consumer goods product who used celebrity but service telecommunication too. So we can see the effectiveness celebrity endorser credibility for this high technology.Company usually uses celebrity as the source of advertising message for any persuasive purposes. The aim of this research is to understand the celebrity roles when becoming endorser for the product he or she advertised, that is related to the brand attitudes. The effect of the celebrity beside to increase the company sales is to put in consumer mind. Even, as an individual maybe for telecommunication beside celebrity we will find out what service that we get if we used the product, but for this research is to proved that celebrity has influence respondent in brand attitudes.This researches is used theory according to Barbara A Lafferty (2002) is said that source credibility endorser does appear to have an effect on attitudes toward the advertisement, also suggest that it has a stronger effect on attitudes toward the brand. Ohanian (1990) celebrity endorser has source credibility such as expertise, trustworthiness, and attractiveness. Brian D Till (2000) the use of celebrity endorser with a product that is consistent with the endorser?s have a greater positive effect on brand attitudes. Three of them have the same for source that according to the celebrity endorser.This research used quantitative approach with survey method with questioners to the students in FISIP UI. Descriptive analysis is used for describe what the endorser answer with celebrity endorser as independent variable and brand attitudes as dependent variable. Multiple regression used to observed celebrity endorser impact to through brand attitudes.The result of this research indicates that celebrity endorser have an impact to brand attitudes. For which one of the credibility celebrity endorser (expertise, trustworthiness, attractiveness) are have impact to brand attitudes for Esia PT Bakrie Telecom on this researches are expertise and attractiveness. The independent variable in this research contribute 62% to brand attitudes. For residue 38% is influenced by the other factors. The suggestion to PT Bakrie Telecom is affectivity of celebrity endorser is the important thing for the marketing communication especially to make consumer have a brand attitudes to their product."

"Penelitian ini membahas tentang komunitas motor Jakarta Mio Club dalam mempengaruhi loyalitas merek pada Yamaha Mio. Penelitian ini menggunakan pendekatan kuantitatif dengan tujuan menjelaskan hubungan dua variable yakni Brand Community sebagai variable independen dan loyalitas merek sebagai variable dependen. Data dalam penelitian ini diperoleh melalui penyebaran kuesioner kepada anggota komunitas Jakarta Mio Club di Jakarta.Hasil penelitian menunjukkan bahwa brand community memiliki pengaruh signifikan terhadap loyalitas merek. Namun demikian peneliti menyarankan agar penggunaan brand community terhadap loyalitas merek disertai dengan penerapan komunikasi pemasaran lainnya.

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This study discusses motorcycle community in Jakarta Mio Club brand loyalty influence on Yamaha Mio. Research using this quantitative approach with the goal of explaining the relationship of two variables Brand Community as the independent variable and brand loyalty as the dependent variable. Data obtained in this research through the distribution of questionnaires to members of the community Mio Club Jakarta in Jakarta.

Results of research indicate that the brand community has a significant influence on brand loyalty. However, researchers suggested that the use of brand loyalty to the community along with the implementation of other marketing communications."

"ABSTRAKPada era network society ini, persaingan ketat dalam dunia bisnis menuntut perusahaan untuk melakukan strategi komunikasi pemasaran yang tepat untuk dapat bersaing di pasar. Iklan adalah strategi komunikasi pemasaran yang paling sering dilakukan oleh perusahaan. Dewasa ini konsumen dihadapkan dengan banyak sekali iklan dari berbagai produk baik itu iklan dari media-media atau secara langsung dikomunikasikan oleh perwakilan dari sebuah produk atau biasa disebut sebagai celebrity endorsement. Celebrity endorsement adalah salah satu alat atau strategi iklan yang sangat efektif dimana penggunaan selebriti dalam iklan mempunyai dampak terhadap ekuitas merek. Tujuan dari penelitian ini adalah untuk melihat hubungan dari faktor kredibilitas celebrity endorsement daya tarik, kepercayaan, dan keahlian terhadap minat pembelian secara langsung dan secara tidak langsung yang termediasi oleh kredibilitas merek. Penelitian ini dilakukan pada merek Mitsubishi dimana hingga saat ini penggunaan celebrity endorsement merupakan strategi yang digunakan oleh Mitsubishi di Indonesia dalam komunikasi pemasarannya. Hasil dari penelitian ini menunjukkan bahwa secara langsung, hanya daya tarik celebrity endorsement yang berpengaruh secara langsung terhadap minat pembelian, sedangkan keperayaan dan keahlian celebrity endorsement berpengaruh secara tidak langsung terhadap minat pembelian konsumen melalui kredibilitas merek. Sehingga dapat disimpulkan bahwa faktor kredibilitas celebrity endorsement daya tarik, kepercayaan, dan keahlian berpengaruh secara signifikan baik secara langsung terhadap minat pembelian dan secara tidak langsung melalui kredibilitas merek.Kata Kunci: celebrity endorsement, brand credibility, purchase intention.

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ABSTRACTIn this era of network society, fierce competition in the business world requires the company to do the right marketing communication strategy to be able to compete in the market. Advertising is the most common marketing communication strategy of a company. Today consumers are faced with a lot of advertising from various products either advertising from media or directly communicated by representatives of a product or commonly referred to as celebrity endorsement. Celebrity endorsement is one of the most effective advertising tools or strategies in which the use of celebrities in advertising has an impact on brand equity. The purpose of this study is to examine the relationship of the source credibility of celebrity endorsement attractiveness, trustworthiness, and expertise towards purchase intention directly and indirectly mediated by brand credibility. This research was conducted on Mitsubishi brand which until now the use of celebrity endorsement is a strategy used by Mitsubishi in Indonesia in their marketing communication. The results of this study show that directly, only the attractiveness of celebrity endorsement that directly affects to purchase intention, while the trustworthiness and expertise of celebrity endorsement indirectly affect purchase intention through brand credibility. So it can be concluded that the source credibility of celebrity endorsement attractiveness, trustworthiness, expertise significantly influence both directly to purchase intention and indirectly through the brand credibility.Keywords celebrity endorsement, brand credibility, purchase intention "

"Perang tarif merupakan fenomena yang sedang terjadi pada industri penerbangan di Indonesia. Para maskapai penerbangan berlomba menawarkan tarif semurahmurahnya pada konsumen jasa penerbangan untuk berbagai rute. Dalam suasana persaingan seperti itu, full-service airline seperti Garuda Indonesia pun harus mempertajam kemampuannya mengelola biaya agar dapat memberikan layanan terbaik kepada penumpang.Namun, harga bukan satu-satunya alat yang dapat dijadikan untuk tetap kompetitif. Penerapan pemasaran relasional dapat menjadi salah satu cara bagi suatu perusahaan untuk mendapatkan keunggulan bersaing. Hal ini didukung oleh sifat industri penerbangan yang pada dasarnya merupakan bagian dari industri jasa. Industri jasa memiliki kesempatan lebih besar dalam membangun hubungan relasional dengan pelanggannya karena mereka secara fisik dapat lebih dekat dengan pelanggan sehingga memiliki kesempatan yang lebih banyak untuk berinteraksi. Dalam menjalankan strategi ini, aspek utama yang diperhatikan adalah pembinaan ataupun peningkatan hubungan relasional antara perusahaan dengan pelanggan.Penelitian ini memfokuskan pada analisis pengaruh tiga taktik pemasaran relasional (direct mail, preferential treatment dan interpersonal communication) terhadap persepsi investasi relasional yaitu suatu persepsi yang dimiliki pelanggan mengenai sejauh mana suatu perusahaan berinvestasi ke dalam hubungan relasional antara perusahaan dengan pelanggan. Kemudian, analisis juga dilakukan terhadap pengaruh persepsi investasi relasional tersebut terhadap kualitas relasional yang pada akhirnya mempengaruhi loyalitas pelanggan.Hasil dari penelitian menunjukkan bahwa secara signifikan semua konstruk memberikan pengaruh yang positif yang berarti bahwa peningkatan pelaksanaan taktik-taktik pemasaran relasional akan meningkatkan persepsi investasi relasional sehingga kualitas relasional yang dirasakan pelanggan meningkat dan pelanggan menjadi lebih loyal.Di antara ketiga taktik pemasaran relasional yang diteliti, pengaruh preferential treatment paling besar sehingga Garuda Indonesia sebaiknya memperhatikan perlakuannya terhadap para anggota Garuda Frequent Flyer. Para anggota Garuda Frequent Flyer harus benar-benar merasakan mendapatkan manfaat dengan menjadi anggota dibandingkan dengan tidak menjadi anggota Garuda Frequent Flyer.

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The current situation of Indonesia's airline industry is the price war phenomenon. Many airlines are competing to give the lowest possible price for various routes. This puts pressure especially on full-service airlines such as Garuda Indonesia. They are demanded to be able to manage their costs in order to give the best possible service to the customer.

However, price is not the only factor that can be played with when searching for a competitive edge. Implementation of relationship marketing can be one way to gain a competitive advantage. This is especially true in the airline industry (which is essentially part of the service industry) where the companies in this industry have the advantage of actually interacting with the customer. Hence, they are in a better position to detect customer's responses and attitudes. In implementing relationship marketing, the main focus is to build, maintain and increase the valuable relationship between the company and the customer.

This research investigates the impact of three relationship marketing tactics (direct mail, preferential treatment and interpersonal communication) on consumer perceptions of a company's relationship investment, which is known as the term perceived relationship investment. This research is also intended to demonstrate the affect of perceived relationship investment on relationship quality and ultimately on loyalty.

The result is the conclusion that relationship-marketing tactics play a positive role in affecting perceived relationship investment. This means that an increase in the implementation of relationship marketing tactics will lead to an increase of perceived relationship investment. A positive path is also found between perceived relationship investment and relationship quality, and also from relationship quality to loyalty. This implies that it pays off to invest in consumer relationships because it results in increased loyalty.

Of the three relationships marketing tactics that have been researched, preferential treatment proved to be the dominant determinant of perceived relationship investment. Therefore, Garuda Indonesia should pay extra attention to this. Members of Garuda Frequent Flyer (GFF) must be able to see and feel the benefits of being a member of GFF instead of not joining GFF."

"Iklan dan promosi merupakan bagian yang integral dalam sistem ekonomi maupun sosial masa kini. Penelitian ini mencoba melihat lebih dalam mengenai pengaruh efektivitas sumber dan sikap rethadap iklan dalam kaitan pembentukan sikap konsumen atau sikap merek serta intensi membeli pada jasa asuransi jiwa..."

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Web 2.0 telah merubah bentuk word of mouth tradisional menjadi word of mouth baru berbasis Internet yaitu electronic word of mouth (eWOM). Melalui eWOM, konsumen membagikan pengalamannya berupa opini dan informasi mengenai suatu produk dan merek. Merek yang memiliki nilai lebih di mata konsumen akan mempunyai ekuitas merek yang kuat juga, sehingga akan mendorong minat pembelian yang lebih tinggi. Tesis ini membahas mengenai pengaruh eWOM melalui ekuitas merek terhadap minat pembelian pada pemasaran pendidikan tinggi. Penelitian ini dilakukan dengan pendekatan kuantitatif melalui metode survei dan sifat penelitian eksplanatif. Populasi pada penelitian ini adalah wisudawan program Sarjana Universitas Paramadina periode April 2019 yaitu 131 wisudawan. Teknik pengambilan sampel menggunakan total sampling. Dari hasil pengisian kuesioner, hanya 94 kuesioner yang diolah lebih lanjut berdasarkan pertanyaan saringan pada penelitian ini. Metode analisis data yang digunakan pada penelitian ini adalah analisis jalur. Analisis jalur digunakan untuk mengetahui jalur yang paling efektif dalam pembentukan minat pembelian pada konteks pemasaran pendidikan tinggi. Hasil penelitian menunjukkan bahwa pengaruh tidak langsung eWOM melalui ekuitas merek merupakan jalur yang paling efektif dalam pembentukan minat pembelian, sedang pengaruh langsung eWOM pada pembentukan minat pembelian memiliki nilai yang lebih kecil. Kesimpulan dalam penelitian ini, universitas dalam membentuk minat pembelian calon konsumen potensialnya harus menciptakan eWOM yang mampu membentuk ekuitas merek yang baik di mata calon konsumen potensialnya, sehingga minat pembelian konsumen akan menjadi tinggi.

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Web 2.0 has transformed traditional forms of word of mouth into new Internet-based word of mouth or electronic word of mouth (eWOM). Through eWOM, consumers share their experiences in the form of opinions and information about a product and brand. Brands that have more value in the eyes of consumers will have strong brand equity, so that it will encourage higher purchase intentions. This thesis discusses the effect of eWOM through brand equity on purchase intentions in higher education marketing. This research was conducted with a quantitative approach through survey methods and explanatory research. The population in this study are 131 graduates of the Paramadina University Bachelor Program in the April 2019 period. The sampling technique uses total sampling. Based on filter questions in this study, only 94 questionnaires were processed further. The data analysis method used in this study is path analysis. Path analysis is used to determine the most effective pathway in the formation of purchase intentions in the context of higher education marketing. The results showed that the indirect influence of eWOM through brand equity was the most effective path in the formation of purchase intentions, while the direct influence of eWOM on the formation of purchase intention had a smaller value. The result of this study suggests that universities, in forming the purchase intention of potential customers, must create eWOM which is able to shape a good brand equity in the eyes of potential customers. This strategy, assumed, will increase the consumer’s purchase intention.

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"Seiring dengan meningkatnya penetrasi internet di Indonesia, peningkatan tersebut juga turut mendorong orang-orang di Indonesia untuk    menggunakan berbagai macam produk dan layanan berbasis internet khususnya media sosial seperti Instagram. Di tengah peluang yang tersedia ini, bisnis yang sekarang sedang diminati untuk menunjang gaya hidup seperti merek sepatu lokal dapat memanfaatkan peluang tersebut dengan menggunakan fitur iklan yang dipersonalisasi yang ada di Instagram. Penelitian kuantitatif ini dilaksanakan untuk menganalisis pengaruh iklan yang dipersonalisasi melalui variabel perceived personalization dan self-expressive brand yang mana diprediksi dapat mempengaruhi perceived quality dan brand loyalty merek sepatu lokal yang beriklan di Instagram. Sebanyak 386 responden yang merupakan pengguna Instagram dan juga konsumen dari empat merek sepatu lokal diperoleh menggunakan metode purposive sampling dan dianalisis menggunakan permodelan Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil penelitian ini menunjukkan bahwa perceived personalization dan self-expressive brand dalam konteks iklan yang dipersonalisasi berpengaruh terhadap consumer brand engagement dan brand attachment yang dimana kedua faktor ini juga mempengaruhi perceived quality, dan juga hasil penelitian ini menunjukkan brand attachment dan perceived quality mempengaruhi brand loyalty.

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Along with the increasing level of internet penetration in Indonesia, the current developments encourage people to familiarize and adopts variety of internet-based products and service especially Instagram as social media in Indonesia. Amidst these opportunities, businesses that are particularly preferred in current lifestyle like local footwear brand can take advantage by being present on Instagram to foster their relationship with their consumers through personalised advertisement. This quantitative research is constructed to analyse the effectiveness of personalised advertisement by proposing key driver namely perceived personalization and selfexpressive brands that predicts consumer brand engagement, brand attachment and its effect towards perceived quality and brand loyalty. A total of 386 respondents that are Instagram users and consumers of four local footwear brand were collected using purposive sampling method and the data was processed using Partial Least Squares-Structural Equation Modelling (PLS-SEM). The findings suggest that perceived personalization and self-expressive brand within personalised advertisement affect the consumer's brand engagement and brand attachments. Whereby, consumer brand engagement and brand attachment play an important role on affecting the perceived quality. Lastly Brand attachment and perceived quality also found to influence the consumer's loyalty toward a brand."

"Penelitian ini bertujuan untuk mengetahui persepsi Generasi Z terhadap strategi komunikasi pemasaran Dear Me Beauty yang melibatkan keragaman dan inklusi, khususnya pada dimensi ras dan etnis, gender, serta usia. Persepsi tersebut dipengaruhi oleh latar belakang, pengalaman, serta budaya. Sebagai generasi yang tumbuh di tengah lingkungan yang lebih beragam, membuat Generasi Z memiliki rasa toleransi yang tinggi dan vokal dalam memperjuangkan keragaman serta mengurangi praktik diskriminasi di lingkungannya. Penelitian ini ditelaah dengan menggunakan Teori Komunikasi Pemasaran yang inklusif. Penelitian ini menggunakan pendekatan kualitatif dengan metode penelitian studi kasus, teknik pengumpulan data dilakukan melalui wawancara mendalam serta observasi digital khususnya pada akun resmi @dearmebeauty. Hasil penelitian menunjukkan bahwa Generasi Z memiliki persepsi positif terhadap strategi komunikasi pemasaran Dear Me Beauty yang melibatkan keragaman dan inklusi. Dimensi ras dan etnis menjadi perhatian pertama dan memiliki persepsi positif. Dimensi gender secara keseluruhan generasi Z persepsi positif namun sebagian di antaranya berpendapat bahwa penggunaan kosmetik pada pria masih dianggap tabu bagi masyarakat Indonesia.  Dimensi usia secara keseluruhan memiliki pandangan positif. Generasi Z memberikan dua sudut pandang dilihat dari kombinasi dimensi usia dan gender. Pada representasi wanita paruh baya yang menggunakan produk kecantikan mendapatkan persepsi positif dan dukungan penuh. Sedangkan pada representasi pria paruh baya yang menggunakan produk kecantikan memiliki dua pandangan yang berbeda. Sebagian besar memberikan persepsi positif, namun sebagian lainnya mengatakan bahwa pemilihan model pria paruh baya kurang tepat dalam memasarkan produk kecantikan, khususnya kosmetik.

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This study aims to determine Generation Z's perceptions of the Dear Me Beauty marketing communication strategy which involves diversity and inclusion, especially in the dimensions of race and ethnicity, gender, and age. These perceptions are influenced by background, experience, and culture. As a generation that grew up in a more diverse environment, Generation Z has a high sense of tolerance and is vocal in fighting for diversity and reducing discriminatory practices in their environment. This research is examined using inclusive Marketing Communication Theory. This study used a qualitative approach with a case study research met; data collection techniques were carried out through in-depth interviews and digital observation, especially on the official @dearmebeauty account. The results of the study show that Generation Z has a positive perception of the Dear Me Beauty marketing communication strategy, which involves diversity and inclusion. The dimensions of race and ethnicity are the first concern and have positive perceptions. The overall gender dimension of Generation Z is positive, but some of them argue that the use of cosmetics on men is still considered taboo in Indonesian society. The overall age dimension has a positive outlook. Generation Z provides two perspectives from a combination of age and gender dimensions. In the representation of middle-aged women who use beauty products, they get positive perceptions and full support. Meanwhile, the representation of middle-aged men who use beauty products has two different views. Most gave a positive perception but some others said that the selection of middle-aged male models was inappropriate in marketing beauty products, especially cosmetics."

"Penggunaan idola Kpop sebagai human brand menjadi trend marketing berbagai produk makanan dan minuman lokal. Lemonilo menjadi salah satu brand makanan minuman di Indonesia, yang menggunakan human brand sebagai alat untuk strategi marketing mereka. Oleh karena itu, penelitian ini akan mencari tahu keefektifan penggunaan human brand sebagai strategi marketing, untuk meningkatkan purchase intention produk andalan Lemonilo yaitu mi sehat menggunakan NCT Dream sebagai human brand. Fokus penelitian ini untuk mengetahui pengaruh dari human brand terhadap consumer brand relationship, consumer brand relationship terhadap attitude toward brand, dan attitude toward brand terhadap purchase intention melalui survei terhadap 115 fans NCT Dream. Penelitian ini dilakukan dengan pendekatan kuantitatif menggunakan teknik purposive sampling. Hasil penelitian ini menemukan bahwa human brand berpengaruh positif dan signifikan terhadap consumer brand relationship, consumer brand relationship berpengaruh positif dan signifikan terhadap attitude toward brand, dan attitude toward brand berpengaruh positif dan signifikan terhadap purchase intention.

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The use of Kpop idol as human brand has been a marketing trend in many food and beverage local brands. Lemonilo is one of those food and beverage local brands in Indonesia, that has been using human brand as their marketing strategy tool. Therefore, this study will find out the effectiveness using NCT Dream as human brand for Lemonilo marketing strategy tool to increase the purchase intention of their flagship product Lemonilo noodle. This study will find out the direct influence of human brand on consumer brand relationship, consumer brand relationship on attitude toward brand, and attitude toward brand on purchase intention through survey from 115 NCT Dream fans as respondents. This study use quantitative approach with purposive sampling technique. The results of this study found that human brand has positive and significant effect on consumer brand relationship, consumer brand relationship has positive and significant effect on attitude toward brand, attitude toward brand has positive and significant effect on purchase intention."