Hasil Pencarian  ::  Simpan CSV :: Kembali

Hasil Pencarian

Ditemukan 13362 dokumen yang sesuai dengan query
cover
Jakarta: KPK, 2008
352.63 Int
Buku Teks  Universitas Indonesia Library
cover
JAN 1:2 (2001)
Artikel Jurnal  Universitas Indonesia Library
cover
Filza Syahda Rifiana
"Berawal dari program One Agency, One Innovation yang diusung oleh Kementerian PANRB guna meningkatkan optimalisasi pelayanan publik melalui inovasi maka dari itu dibentuklah program Kompetisi Inovasi Pelayanan Publik (KIPP) untuk meningkatkan daya saing pemerintah dalam menciptakan inovasi. Dari banyaknya proposal inovasi yang masuk ke Sistem Inovasi Pelayanan Publik (SINOVIK) belum ada pengawasan lebih lanjut mengenai keberlangsungan inovasi setelah berhasil mendapatkan Top 99 Inovasi Pelayanan Publik. Dari banyaknya proposal inovasi, tujuan penelitian ini adalah untuk menganalisis komponen inovasi pelayanan publik guna mengetahui arah perkembangan bangsa selanjutnya dengan menggunakan teori framework public service innovation dari Pratama (2019). Selain itu, penelitian ini juga bertujuan untuk menganalisis faktor keberlanjutan inovasi pelayanan publik dengan menggunakan teori sustainability innovation oleh Pradana, Susanto, dan Kumorotomo (2022). Penelitian ini menggunakan pendekatan post-positivist dengan teknik pengumpulan data kualitatif melalui wawancara mendalam, data sekunder, dan studi kepustakaan. Hasil penelitian ini memperlihatkan bahwa komponen inovasi pelayanan publik terdiri dari Inovator, Kategori Inovasi, Hasil Inovasi, Sektor Kebijakan, dan Perspektif Geografis. Serta pada faktor keberlanjutan inovasi menunjukkan bahwa terdapat 4 faktor yang mempengaruhi keberlanjutan, yaitu faktor konteks politik, manajemen publik, karakteristik inovasi, dan lingkungan eksternal. Oleh karena itu, perlu adanya pertimbangan lebih lanjut mengenai dampak yang dihasilkan inovasi terhadap keberlanjutannya.

Starting from the One Agency, One Innovation program promoted by the Ministry of State Apparatus Utilization and Bureaucratic Reform to increase the optimization of public services through innovation, the Public Service Innovation Competition (KIPP) program was formed to increase the government's competitiveness in creating innovation. Of the many innovation proposals submitted to the Public Service Innovation System (SINOVIK), there has been no further monitoring regarding the sustainability of the innovation after successfully obtaining the Top 99 Public Service Innovations. Of the many innovation proposals, the aim of this research is to analyze the components of public service innovation in order to determine the direction of the nation's further development using the public service innovation framework theory from Pratama (2019). Apart from that, this research also aims to analyze the sustainability factors of public service innovation using the theory of sustainable innovation by Pradana, Susanto, and Kumorotomo (2022). This research uses a post-positivist approach with qualitative data collection techniques through in-depth interviews, secondary data and literature study. The results of this research show that the public service innovation component consists of Innovators, Innovation Category, Innovation Results, Policy Sector, and Geographical Perspective. And the innovation sustainability factor shows that there are 4 factors that influence sustainability, namely political context factors, public management, innovation characteristics, and the external environment. Therefore, there needs to be further consideration regarding the impact that innovation has on its sustainability."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2024
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
cover
Jakarta: Bumi Aksara, 2006
352.367 REF
Buku Teks  Universitas Indonesia Library
cover
"All states have mechanism procedure to promote or guarantee their civil services' accountability . Reform era era with the improvement of democracy has provided a new expectation to have accountability practices of public administrators in Indonesia. Other factors including donor countries such as UNDP and world Bank have forced Indonesia to reorganize its bureaucracy system in particularly its public services to materialize practices of good governance. Moreover, the movement of democracy values, global human right issues, and strong demands for local autonomy has encourage a wide accountability; it is not only evaluated internally but also externally, that is social accountability in performing public services."
351 SPJ 6:1 (2010)
Artikel Jurnal  Universitas Indonesia Library
cover
R. Ferry Anggoro Suryokusumo
Yogyakarta: Sinergi Publishing, 2008
352.63 FER p
Buku Teks  Universitas Indonesia Library
cover
cover
I Wayan Suarjaya
"Research on villages have been done by esperts from diverse discipline. Those kinds of research have also been carried out in different places in Indonesia. In Bali Many similar researches have been conducted by both local and international experts.
However, the previous studies conducted are merely focused on analyzing some aspects of the village such as the governmental administration, politcs, economy, social culture and resources. Bali has two types of villages, that give services to the public; they are State Administrative Village (desa Dinas) and Traditional Village (Desa pakraman). The Previous experts have not yet done research on the public services in both types of villages.
This present research is focused on analyzing public services by the State Administrative Village an The Tradisional Village in Wongaya Gerde Village, Tabanan Regency. The Method used in this research in a qualitative method. The objectives of this research are to describle public services provides by both types of villages; to analyze whether the public services geve by those villages can be synergized and how that can be done. The theories used for the analyzis are (1) the theory of administration development and the empowerment of the society; (2) the theory of decentralitation and local government; (3) and the theory of public services.
The State Administrative Village and the Tradisional Village, have different historical backgrounds in terms of their formation. These villages have their respective function and duties. The Traditional village is formed by the community for the community itself so it has a true autonomy. The main duties and functions of the Traditional Village are to give services to the society especially in the field of the social aspect, local custom, culture and religion. The State Administrative Village was first formed by the Colonial Government for its own bemefits. At the beginning. The State Administrative Village only gives services in the field of governmental administration and other governmental duties. Since the time decentralitation was introduced in Indonesia. In giving public services both villages undergo difficulties, since the independence era, government used the State Administative Village as the centre of government in running the government Administration.
From the era of old 0rder (Orde Lama) to the New Order (Orde Baru) the Traditional Village was marginalized. This is due to the introduction of the unifying concept of villages which was centrally regulated by the government. During the reformation era, the regulation No. 32 Year 2003 was implemented and the existence of the Traditional Village was acknowledged for its role in giving public services in order to improve the welfare of the community.
The Study shows that the Traditional Village has more privilege position, in the society because the society pays more respect to the Traditional Village in terms of the public services given to the society. Because in carrying out in activities, the Traditional Village is guided by the traditional law (Awig-awig). The members of the society obey this traditional law because they feel that the social punishment is much severer then the punishment of paying fine.
It is found that the are nine services provides by the State Administrative and Traditional Village, they are; (1) in the field of religion, (2) in the field of development, (3) in the field of environment, (4) in the field security, (5) In the field of economy, () in the filed of society welfare, (7) in the field of conflicts of custom, and (8) in the field of government.
Those services can be jointly provided by both types of village. The fields that can be synergized in providing services to the society are in the field of religion, development, government. Security, and economy. This can be done through coordination and consultation in implementing those service programs. In this case regulation are needed to control the coordination and consultation between both types of villages so that both of the villages can live in harmony and they can avoid conflicts of interest."
Depok: Universitas Indonesia, 2007
D831
UI - Disertasi Membership  Universitas Indonesia Library
cover
cover
Muhammad Ichwan
"Tesis ini membahas Kualitas Pelayanan Publik di Unit Pelayanan Terpadu Satu Atap Kota Administrasi Jakarta Utara. Penelitian ini adalah penelitian kualitatif dengan menggunakan Metode SERVQUAL untuk mengukur kualitas pelayanan dari sektor penyedia layanan dan penerima layanan. Hasil penelitian menyimpulkan bahwa pelayanan perizinan di Unit Pelayanan Terpadu belum optimal dan menyarankan perlu dilakukan perbaikan terhadap faktor kepastian waktu penyelesaian perizinan, ketepatan buka/tutup loket dan kecepatan petugas pelayanan menghadapi permintaan pelanggan. Dengan melakukan peningkatan terhadap sumber daya manusia dan peralatan pendukung serta melakukan kajian dan evaluasi terhadap prosedur pelayanan saat ini untuk menciptakan Pelayanan perizinan yang lebih cepat, mudah dan murah.

This thesis discribed about Public Service Quality at One Gate Integrated Service Unit in North Jakarta Distric Administration. The research?s type is qualitative research with SERVQUAL method for measuring quality of service providers and customers. The result of this research is One Gate Integrated Service has not been optimum yet and there are some recommendations given such as: service time frame, counter working hour, and customer service responsiveness. By developing human resource management, supporting instruments, and doing evaluation research based on existing basic procedure in order to create faster, easier, and cheaper of public services."
Depok: Universitas Indonesia, 2009
T 26305
UI - Tesis Open  Universitas Indonesia Library
<<   1 2 3 4 5 6 7 8 9 10   >>