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"In difficult economic times, people turn to their local library for help seeking new work. "Crisis in Employment" offers the tools you need to support this growing group of patrons. Based on interviews with librarians across the country, as well as research from "ALA's Office for Research and Statistics", this "ALA Editions Special Report" offers advice and methods for providing appropriate training and education to job seekers with: tips for maximizing your library's physical resources; key reference resources useful to job seekers; and, advice on building partnerships with key community organizations. "Crisis in Employment" will help you meet the needs of patrons seeking new work, making career changes, or starting their own businesses in a comprehensive way that suits your local community's conditions."

"Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at the virtual reference desk? Washington State has committed to training its librarians to provide answers "anytime, anywhere." Now this proven, learner-centered approach is available to libraries large and small, as they confront issues relating to offering virtual reference or improving existing services."