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"If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs."

"Pelayanan kefarmasian adalah suatu pelayanan langsung dan bertanggung jawab kepada pasien yang berkaitan dengan sediaan farmasi dengan maksud mencapai hasil yang pasti untuk meningkatkan mutu kehidupan pasien. Pelayanan Kefarmasian di Rumah Sakit meliputi 2 (dua) kegiatan, yaitu kegiatan yang bersifat manajerial berupa pengelolaan sediaan farmasi, alat kesehatan, dan bahan medis habis pakai dan kegiatan pelayanan farmasi klinik. Pelaksanaan pelayanan farmasi klinis disesuaikan dengan standar yang telah ditentukan oleh pemerintah. Salah satu pelayanan farmasi klinis yang perlu dioptimalkan ialah pelayanan informasi obat, baik kepada pasien maupun kepada rekan sejawat yang bertugas. PIO di rumah sakit sangat diperlukan oleh pasien untuk memberikan jaminan pengobatan rasional, efektif, dan aman. Berdasarkan uraian diatas, dengan terlaksananya PIO sangat menguntungkan bagi pasien maupun pihak rumah sakit

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Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the patient's quality of life. Pharmaceutical services in hospitals include 2 (two) activities, managerial activities in the form of managing pharmaceutical supplies, medical devices and consumable medical materials and clinical pharmacy service activities. The implementation of clinical pharmacy services is adjusted to standards determined by the government. One of the clinical pharmacy services that needs to be optimized is drug information services, both to patients and colleagues on duty. PIO in hospitals is very necessary for patients to provide guarantees of rational, effective and safe treatment. Based on the description above, implementing PIO is very beneficial for both patients and the hospital."

"When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. Kern, a leading virtual reference expert, outlines the tools and decision-making processes that will help you and your library evaluate, tailor, and launch virtual reference services that are a perfect fit for your community and your library."

"Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at the virtual reference desk? Washington State has committed to training its librarians to provide answers "anytime, anywhere." Now this proven, learner-centered approach is available to libraries large and small, as they confront issues relating to offering virtual reference or improving existing services."