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Yohanes Sigit Subandriawan
"Milka Casanegra denotes that "Tax Administration is Tax Policy". It means tax administration dictates tax policy (Brooks). The developed as well as developing countries have the same challenges in improving tax compliance to increase their revenue capacity; and for that purpose tax reform will be a mantra of tax modernization. The objective of tax reform is different between developing countries and developed countries. For the latest, beside to respond the increased market economy the tax reform is aimed to improve the number of taxpayers.
Tax reform in Indonesia launched in 1983 characterized by the application 'of the self assessment system in its tax regime. Citing the Gillis's, Gunadi says that the tax reform in Indonesia is phenomenal and monumental because it not only has the clear goals for improving tax administration and facilitating taxpayers compliance but also will be the road to create the tax voluntary compliance in the future. Directorate General .of Tax (DGT) as the tax authority in Indonesia envisages being a public service model that operates the world class tax system and management. Achieving that vision, DGT formulated-the-Medium-term-Tax Reform Policy (3-5 years) in 2001 which, amongst other, placed the attention on taxpayer service programs, i.e. The Tax Service Improvement Program and The Development of Excellent Service Program. In short, these programs focused on accessibility improvement for the taxpayers to report, update, pay, consult, get assistance, and gain information about tax. This will be achieved by the development of the office automation, creation of advanced multimedia access, and improvement of the service capacity of their human resources.
The interesting question is to which extend those taxpayers service programs.have made impact on taxpayers compliance? The central focus of this thesis tries to answer this issue. However, due to the complexity of the compliance matter, this study has several limitations such as (i) the unit analysis is narrowed only to one local tax office (Kantor Pelayanan Pajak1KPP), (ii) the respondents are limited only for the corporate-type taxpayers, (iii) the data used is cross-section instead of time series, and (iv) the model excludes other important determinants that reflect the enforcement approaches such as tax audit, effectiveness of sanction, and tax automation as well.
The theories used to construct the research model are (i) Theory of Tax Compliance, (ii) Theory of Service Quality, and (iii) other contemporary study in the public administration. Research conducted by Price Waterhouse which measured the impact of IRS's Taxpayers Assistance Program to the level of tax compliance in 1989 concluded that the program plays significant role in improving taxpayers compliance. Studying several researches that developed the tax compliance measurements, this study adopts the Adam Forest's qualitative indicators, i.e. both (i) the occurrence of overstating the cost, and (ii) the occurrence of concealing the income by taxpayers. The measurements of service quality used in this study are combination of the service quality indicators developed by Parasuraman and the service quality principles remarked by David Osborne.
The methodology employed in this study is social research. Data collected by using questionnaire instruments, and treated as quantitative (interval). Beside descriptive analysis, this study also uses statistical analysis (multivariate analysis) to conclude the degree of causal-effect between the quality service in the programs and the compliance. All data processing uses SPSS release 10.
The study concludes that (i) there is correlation between the tax service quality in the programs and the level of taxpayers compliance. However, the regression model shows that the service quality variables are not strongly able (only 25,61%) to explain the degree of compliance as reflected in the low value of determination coefficient (R2), (ii) the model expresses that there are three service quality measurements which have significant influence to the tax compliance, i.e. (a) the physical appearance of tax-office building, (b) the fairness of tax officers in servicing, and (c) the simple implementation of service procedures. The low R2 mentioned above reflects the weakness of Taxpayers Service Program in affecting taxpayers compliance. However, as argued by Gill, the tax reform demands a comprehensive tax policy instruments. Taxpayers service is only a part of strategy to raise tax compliance beside other vast activities such as tax campaign, tax education, etc. Meanwhile, another strategy is aimed to eradicate the noncompliance taxpayers by enforcement activities e.g.: tax auditing, sanction fostering, administration automation, etc. Therefore, this study suggests the further study might take into account those important activities in the analysis model in order to obtain the clearer picture on how to increase taxpayers compliance.
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T22534
UI - Tesis Membership  Universitas Indonesia Library
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Ocktavia
"[Penelitian ini membahas mengenai efektivitas pelaksanaan sosialisasi perpajakan terkait E-Faktur terhadap Wajib Pajak yang diselenggarakan oleh KPP Pratama Jakarta Pancoran. Tujuan dari penelitian ini adalah untuk mengetahui apakah sosialisasi telah berjalan secara efektif dalam meningkatkan kepatuhan Wajib Pajak dengan tercapainya tujuan dan manfaat. Penelitian ini merupakan penelitian kualitatif dengan desain deskriptif. Pendekatan yang digunakan dalam penelitian ini dilakukan melalui kuesioner dengan Wajib Pajak dan wawancara terstruktur dengan Account Representative di KPP Pratama Jakarta Pancoran. Hasil penelitian menunjukkan bahwa sosialisasi perpajakan terkait E-Faktur telah berjalan cukup efektif meskipun masih ditemukannya faktor-faktor yang menghambat efektivitas dari sisi Wajib Pajak dan Direktorat Jenderal Pajak. Dengan demikian diharapkan adanya peran aktif dari Account Representative, KPP Pratama Jakarta Pancoran, maupun Kantor Pusat DJP untuk melakukan perbaikan secara terus-menerus dalam penyelenggaraan sosialisasi perpajakan.

This study discusses the effectiveness of the implementation of socialization related taxation E-Faktur against taxpayer held by KPP Pratama Jakarta Pancoran. The aim of this study was to determine whether sosialization was effective in improving taxpayer compliance with the achievement of the goals and benefits. This research is a qualitative descriptive design. The approach used in this research was conducted through a questionnaire with taxpayer and a structured interview with the Account Representative at KPP Pratama Jakarta Pancoran. The results showed that the taxation-related socialization E-Faktur has been running quite effectively while still finding the factors that hinder the effectiveness from the taxpayer and DJP. It is expected the active role of Account Representative, KPP Pratama Jakarta, and DJP to make continuous
improvements in socialization taxation., This study discusses the effectiveness of the implementation of socialization
related taxation E-Faktur against taxpayer held by KPP Pratama Jakarta
Pancoran. The aim of this study was to determine whether sosialization was
effective in improving taxpayer compliance with the achievement of the goals and
benefits. This research is a qualitative descriptive design. The approach used in
this research was conducted through a questionnaire with taxpayer and a
structured interview with the Account Representative at KPP Pratama Jakarta
Pancoran. The results showed that the taxation-related socialization E-Faktur
has been running quite effectively while still finding the factors that hinder the
effectiveness from the taxpayer and DJP. It is expected the active role of Account
Representative, KPP Pratama Jakarta, and DJP to make continuous
improvements in socialization taxation.]
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
S61880
UI - Skripsi Membership  Universitas Indonesia Library
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Elmanizar
"In APBN Year 2002-2003 tax income gave 70%-80% contribution for state income, which Income tax gave the biggest contribution about 50%. Therefore to improve tax income from income taxes in the future, to be needed by the improvement of taxpayer compliance. According to the above statement, hence factors influencing the compliance of taxpayer in filling corporate income tax return is an interesting issue to be researched.
Corporate income tax return filling arranged in Act of Republic of Indonesia No. 16 year 2000 (KUP) concerning: tax return, Bookkeeping, Inspection and Sanction. And Act of Republic Of Indonesia No. 17 year 2000 (income tax) about * calculation in tax liability. And guide of execution of admission filling of corporate income tax return Decision of DIP No. KEP-185IPJ./2003. The fundamental of problems is how far tax payer comprehend Law and Regulation of Taxation including the ability of conducting fiscal correction of financial statement base on calculation taxes amount owed to be filed in tax return, and what kind of effort which have been conducted by DJP to push voluntary compliance creation (compliance voluntary) of taxpayer in filling tax return.
In developing theoretical framework, research taken is library a research. The knowledge and ability of Taxpayer in comprehending and laws application and Regulation of Taxation is the main variable which influence compliance of 'Taxpayer in filling tax return. Counseling and also inspection is an important matter for DIP so that tax payer feel to be observed and will request to fulfill accountability of responsibility in filling tax return using Self Assessment system.
Research type used is qualitative with analytical descriptive. Method data collecting is "quota sampling" to be held an interview with by using guidance of interview at tax payer, tax consultant, even at Functionary of DJP which related to admission the filling of corporate income tax return. The result of the Research analyzed and reported in tabular, composition and descriptive.
Research result shows the existence of high impact between knowledge and ability of Taxpayer to comprehend and laws application and Regulation of Taxation, to the compliance of in filling income tax return. Role of inspection and counseling by DJP have a big impact in realizing compliance of level of tax payer in filling income tax return. Policy of giving the predicate of "Obedient tax payer" by DJP, to motivate obedient tax payer so that, this program not yet so drawn for most tax payer because do not influence tariff of tax payment.
Analysis to research finding show that: Formal compliance of tax payer in submitting income tax return in KPP Bekasi is only 30% from amount of income tax return which enlist, and among which have submitted income tax return the 64% is zero tax return. For the measurement of accuracy calculation in tax liability in tax return seen from ability of tax payer in conducting fiscal correction to financial statement only 25% from tax payer the research, consist of " Obedient tax payer" and " Regular tax payer submit tax return", and this tax payer there no correction of tax officer after checked_ From this finding result earn requested that there is still lower mount compliance of tax payer in filling corporate income return. Added again with limitation of DJP Resources in conducting inspection to corporate income tax return, hence tax potency owed by which not yet dug by in KPP Bekasi is still high.
Conclusion, that knowledge and ability of tax payer for the application of Law and Regulation of Taxation influence compliance of tax payer in filling seen corporate income tax return of result inspection of tax officer to tax return submitted by tax payer most unable to fulfill the laws and regulation of Taxation. Strive counseling of DJP to socialize Law and Regulation of Taxation there are, but not yet reached entire/all levels of taxpayer. And activity of inspection by DJP still limited and prioritized to overpaid tax return, condition of this also give opportunity for tax payer which tend to avoid Tax, to submit underpaid tax return in order not to be object of inspection. To improve compliance of tax payer in filling tax return repair there must be from both parties, first tax payer have to improve the knowledge of comprehending rule of legislation of Tax to fill corporate income tax return. Both of DJP as Stakeholders running role to improve acceptance of Tax better progressively fraternize in giving counseling but coherent in executing inspection by totally to all tax payer, therefore shall DJP conduct inspection pursuant to data of DJP alone is not pursuant to restitution, and in management and inspection of corporate income tax return use information technology system like sketch which have in format by DJP, so that tax payer feel to be observed and asked the accurate is calculation of and accountable and also responsible in filling tax return using the system of self assessment."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004
T14205
UI - Tesis Membership  Universitas Indonesia Library
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Catur Kartika Pratiwi
"Berdasarkan pada slippery slope framework, kepatuhan Wajib Pajak dibagi menjadi dua jenis, yaitu kepatuhan pajak sukarela dan kepatuhan pajak paksaan. Saat ini, pemerintah berusaha untuk meningkatkan kepatuhan pajak sukarela melalui pemberian kualitas pelayanan yang baik. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan otoritas pajak terhadap kepatuhan Wajib Pajak orang pribadi serta strategi layanan yang ditempuh otoritas pajak untuk meningkatkan kepatuhan Wajib Pajak orang pribadi. Pendekatan penelitian ini adalah pendekatan kuantitatif. Dalam metode kuantitatif, peneliti mengumpulkan data melalui penyebaran kuesioner ke 100 respondendengan teknik pengambilan sampel non-probability sampling dan diolah dengan menggunakan uji statistik deskriptif, uji regresidan uji koefisien determinasi. Dalam metode kualitatif, peneliti mengumpulkan data melalui wawancara dan diolah untuk tujuan triangulasi serta memperkaya analisis terhadap hasil olah data kuantitatif. Penelitian ini memperoleh hasil bahwa kualitas pelayanan otoritas pajak berpengaruh terhadap kepatuhan Wajib Pajak (sebesar 48,1%) di KPP Pratama Pasar Rebo.

Based on slippery slope framework, tax compliances determined into two types, voluntary tax compliance and enforced tax compliance. Nowadays, government is trying to increase voluntary taxes through the provision of good quality services. This research was conducted in order to analyze the impact of service quality to individual tax compliance and service strategies to increase individual tax compliance. The approach of this research is quantittave approach. In quantitative method, researcher collected data(s) using questionnaires to 100 respondents with non-probability sampling techniques and processed using descriptive statistic, regression, and coefficient of determination test. In qualitative method, researcher collected data(s) using interview then processed for triangulation purpose and enrich the analysis of the quantitative results. The results indicate that service quality have effect on individual tax compliance (48,1%) in KPP Pratama Pasar Rebo."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2019
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UI - Skripsi Membership  Universitas Indonesia Library
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Nafisyah Masnamala
"Saldo piutang pajak di Indonesia meningkat setiap tahun. Hal ini mencerminkan Wajib Pajak belum mematuhi seluruh kewajiban pajaknya. Salah satu upaya untuk meningkatkan kepatuhan Wajib Pajak yaitu dengan tindakan penagihan pajak termasuk pemblokiran rekening keuangan Penanggung Pajak. Pemblokiran dimaksudkan untuk memberikan konsekuensi hukum bagi Penanggung Pajak yang melanggar ketentuan pajak, sehingga menciptakan efek jera dan mendorong kepatuhan pajak. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk menganalisis pemblokiran harta kekayaan Penanggung pajak ditinjau dari deterrence effect menurut Beccaria (1963) yaitu certainty, celerity, dan severity dan dampak pemblokiran terhadap kepatuhan formal dan material dari Wajib Pajak. Data primer kualitatif berupa wawancara dengan Juru Sita KPP Pratama Jakarta Setiabudi Satu dan Wajib Pajak untuk mengetahui aspek deterrence effect dari pemblokiran serta wawancara dengan Account Representative untuk mengetahui dampak pemblokiran terhadap kepatuhan Wajib Pajak setelah pemblokiran. Data sekunder berupa data kepatuhan formal juga digunakan dalam penelitian ini. Hasil analisis menunjukkan bahwa aspek certainty pemblokiran tidak memberikan deterrence effect bagi Wajib Pajak, Aspek celerity dan severity pemblokiran memberikan deterrence effect bagi Wajib Pajak, namun deterrence effect dalam aspek severity harus memenuhi beberapa kondisi yang harus dipenuhi. Dampak pemblokiran harta kekayaan Penanggung Pajak belum tercermin dalam kepatuhan formal dan kepatuhan material di KPP Pratama Jakarta Setiabudi Satu.

The tax receivables in Indonesia increases every year. This reflects that taxpayers have not complied with all their tax obligations. One effort to increase Taxpayer compliance is by tax collection actions including blocking the Tax Insurer's financial account. Financial account blocking is intended to provide legal consequences for Tax Insurers who violate tax provisions, thereby creating a deterrent effect and encouraging tax compliance. Based on these problems, this research aims to analyze the blocking of tax insurers’ financial assets in terms of the deterrence effect according to Beccaria (1963), namely certainty, celerity, and severity and the impact of blocking on formal and material compliance of taxpayers. Qualitative primary data in the form of interviews with the KPP Pratama Jakarta Setiabudi Satu Bailiff and the Taxpayer to determine the deterrence effect aspect of the financial account blocking as well as interviews with Account Representatives to determine the impact of the financial account blocking on Taxpayer compliance after that. Secondary data in the form of formal compliance data was also used in this research. The results of the analysis show that the certainty aspect of financial account blocking does not provide a deterrence effect for Taxpayers. The celerity and severity aspects of financial account blocking provide a deterrence effect for Taxpayers, however the deterrence effect in the severity aspect must fulfill several conditions that must be met. The impact of blocking the Tax Insurer's assets has not been reflected in formal compliance and material compliance at KPP Pratama Jakarta Setiabudi Satu."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
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UI - Skripsi Membership  Universitas Indonesia Library
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Yuyun Margaret
"Kepatuhan pajak adalah perilaku kompleks yang berdasarkan hasil-hasil riset telah terbukti adanya beberapa faktor yang bisa mendorong dan menahan wajib pajak dari memenuhi kewajiban pajak mereka. Namun upaya Indonesia dalam menangani masalah ketidak-patuhan selama ini sangat terbatas pada reformasi administrasi perpajakan dan pencegahan secara hukum, tanpa mengindahkan interaksi antara moral pajak, legitimasi politik, dan pertukaran fiskal yang baik secara gabungan maupun independen mempengaruhi perilaku kepatuhan pajak. Gagasan pajak sebagai bentuk kontrak sosial antara wajib pajak dan pemerintah yang berwenang semakin diterima oleh masyarakat luas dan dengan demikian perlu adannya upaya untuk menelusuri persepsi legitimasi politik dan pertukaran fiskal dari persepsi wajib pajak di Indonesia.
Penelitian kuantitatif ini dilakukan dengan populasi sampel wajib pajak dalam satu kantor pelayanan pajak yang tingkat ketidak-patuhan formal salah satu tertinggi di Jakarta. Responden memiliki moral pajak cukup tinggi meskipun mereka kurang puas dengan pemerintah atau lembaga publik serta dengan barang dan jasa publik. Perilaku kepatuhan responden dan moral pajak bervariasi tergantung pada indikator yang diukur. Persepsi pada perilaku kepatuhan orang lain berbanding terbalik dengan perilaku kepatuhan responden. Penerimaan terhadap perilaku ketidakpatuhan adalah prediktor yang lumayan akurat untuk menentukan kepatuhan responden yang sebenarnya.
Dampak dari legitimasi politik dan pertukaran fiskal pada kepatuhan formal bervariasi tergantung pada item yang diukur. Persepsi tentang korupsi dan keterwakilan tidak mempengaruhi perilaku kepatuhan, sementara tingkat kepercayaan pada pemerintah dan kemampuan pemerintah untuk mengelola pengeluaran penerimaan pajak berdampak positif kepatuhan formal. Dalam kategori pertukaran fiskal, wajib pajak yang patuh lebih kritis dalam menilai 'manfaat' yang mereka terima di seluruh wilayah diukur yaitu: kesehatan, pendidikan, infrastruktur, penanganan kejahatan dan korupsi.

Tax compliance is a multi-faceted behaviour, previous studies have recognised and proven there are factors which entices and hold taxpayers back from fulfilling their tax obligations. However Indonesia's effort in tackling noncompliance issue has been limited on tax administration reform and deterrence factors. Meanwhile the interaction between tax morale, political legitimacy, and fiscal exchange which compoundingly (or individually) affect a person tax compliance behaviour have not been given much attention to. The notion of tax as a form social contract between taxpayer and governing authority is more wellreceived and thus it is necessary to address the issue of political legitimacy and fiscal exchange from Indonesia's taxpayers perception.
This quantitative study has come to conclusion that sample population of taxpayers in one tax service office with highest non-compliant rate have moderately high tax morale even though they are dissatisfied with government or public institution as well as with the public goods and services. Respondents' compliance behaviour and tax morale vary depending on the tax morale indicators measured. The perception on other people's compliance behaviour inversely proportional to the respondents' compliance behaviour; acceptance on noncompliance behaviour however is a better predictor for how the respondents' actual compliance behaviour are.
The impact of political legitimacy and fiscal exchange on formal compliance vary depending on each particular items. Perception on corruption and representativeness does not seem to impact compliance behaviour Meanwhile confidence level in government and government's ability to manage tax revenue expenditure does positively impact formal compliance. In fiscal exchange category, the result suggests that compliant taxpayers are more critical in judging the 'benefits' they receive across the measured area which are: healthcare, education, infrastructure, handling of crime and corruption."
Jakarta: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
T42436
UI - Tesis Membership  Universitas Indonesia Library
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Sulistiyana Dewi Setyaningrum
"ABSTRAK
Sistem Administrasi Perpajakan Modern (SAPM) yang dilaksanakan oleh Direktorat Jenderal Pajak, bertujuan untuk memberikan pelayanan prima kepada Wajib Pajak. Salah satu implementasi SAPM adalah penunjukkan staf pendukung pelayanan, yaitu Account Representative (AR). Dalam melaksanakan tugasnya, AR harus selalu memperhatikan kinerja layanan kepada Wajib Pajak. Kinerja layanan yang balk akan tercermin dari kepuasan Wajib Pajak. Pengukuran kinerja layanan perlu dllakukan untuk mengetahui apakah layanan yang diberikan sudah memuaskan atau masih perlu ditingkatkan. Oleh karena itu, studi ini dilakukan untuk menjawab permasalahan tersebut. Studi ini mengambil lokasi di KPP Madya Tangerang. Hal ini dilakukan dengan alasan sebagai betikut, di KPP Tangerang, belum pernah ada evaluasi mengenai kinerja AR melalui survei kepada Wajib Pajak. Padahal, peran inl telah dlperkenalkan sejak tahun 2006. Kualitas layanan AR diukur melalui lima dimensi yaitu: (1) tangible; (2) reliability; (3) responsiveness; (4) assurance; dan (5) empahty. Wajib Pajak diminta memberikan penilaian mengenai kinerja AR dalam memenuhi aspek pelayanan yang terdapat di setiap dimensi Selaln itu, Wajib Pajak juga diminta untuk memberikan persepsi mengenai tingkat kepentlngan setiap aspek pelayanan tersebut. Skala penilaian menggunakan skala Likert 1-4. ini memetakan pola kesesuaian antara kinerja dan tingkat kepentingan Diagram Importance-Performance Analysis. Setiap aspek layanan akan mempunyai posisi relatlf terhadap sumbu tengah X dan Y yang..."
2008
T20907
UI - Tesis Open  Universitas Indonesia Library
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Putri Nugraheni
"ABSTRACT
Penelitian ini dilakukan untuk mengetahui pengaruh pengetahuan pajak, kepercayaan pada pemerintah, dan perbedaan gender terhadap persepsi mahasiswa mengenai kepatuhan perpajakan. Penelitian ini bersifat kuantitatif. Metode analisis pengolahan data yang digunakan dalam penelitian ini adalah regresi linear berganda. Metode pengumpulan data yang dilakukan dalam penelitian ini adalah sumber data primer dengan melakukan penyebaran kuesioner, baik cetak maupun secara online. Sampel yang digunakan dalam penelitian ini adalah 170 mahasiswa program D3 Vokasi, S1 Reguler, dan S1 Ekstensi Universitas Indonesia dari berbagai bidang studi. Hasil analisis kuantitatif menunjukkan bahwa pengetahuan pajak berpengaruh negatif terhadap persepsi mahasiswa atas kepatuhan perpajakan, sedangkan kepercayaan pada pemerintah berpengaruh positif dan perbedaan gender tidak berpengaruh pada persepsi mahasiswa atas kepatuhan perpajakan.

ABSTRACT
This research aims to know the influence of tax knowledge, trust in government, and gender difference to college student s perception about tax compliance. This research is quantitative. Data analysis method used in this research is multiple linear regression. Method of data collection in this research is primary data source by using questionnaires, either printed or online. The sample used in this research is 170 students of Diploma Program, S1 Reguler, and S1 Extension Porgram of Universitas Indonesia from various fields of studies. The result of quantitative analysis indicates that the tax knowledge has a negative effect on the students perception on tax compliance, while the trust in the government has a positive effect and the gender difference has no effect on the students perception on tax compliance."
2018
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Putri Tunjung Arafah
"ABSTRAK
Rendahnya tingkat kepatuhan Wajib Pajak di Indonesia yang tercermin dalam tax ratio Indonesiayang relatif rendah dibandingkan dengan negara asia tenggara. Hal tersebut menjadikan Reinventing policy sebagai salah satu alternatif yang dikeluarkan pada pertengahan tahun 2015. Reinventing policy ditujukan untuk meningkatkan penerimaan, mendorong kepatuhan Wajib Pajak serta memperkuat basis data di Direktorat Jenderal Pajak DJP . Kebijakan ini memberi keringanan Wajib Pajak dengan mengurangi atau menghapus sanksi administrasi pajak melalui surat permohonan yang diatur dalam Peraturan Menteri Keuangan Nomor 91/PMK.03/2015. Skripsi ini merupakan studi kasus implementasi kebijakan reinventing policy di KPP PMA Lima dengan menggunakan metode penelitian kualitatif. Hasil penelitian ini menunjukkan bahwa implementasi kebijakan reinventing policy dikatakan tidak berhasil dalam meningkatkan penerimaan dan kepatuhan Wajib Pajak. Upaya yang telah dilakukan KPP PMA Lima dalam pelaksanaan kebijakan ini diantaranya melakukan sosialisasi, himbauan dan melakukan lembur di akhir batas pelaksanaan kebijakan.

ABSTRACT
The low level of tax compliance in Indonesia which is reflected in Indonesia 39 s tax ratio is relatively low compared with countries of Southeast Asia. It made Reinventing policy as an alternative released by government in mid 2015. Reinventing policy aimed at increasingtax revenue, tax compliance and also strenghten database at Directorate General of Taxation DJP . This policy gives relief taxpayer by reducing or removing the administrative sanction of taxes through petition regulated in Finance Minister Regulation No. 91 PMK.03 2015. This thesis is a case study implementation of reinventing policy in KPP PMA Lima using qualitative research methods. The results of this study indicate that implementation of reinventing policy has failed in increasing tax revenues and tax compliance. In optimizing this policy, the tax office undertakes socialization activities, provide appeal to taxpayer and do overtime at the end of utilization limit of reinventing policy."
2017
S65910
UI - Skripsi Membership  Universitas Indonesia Library
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Hanna Christina
"Masyarakat memerlukan pelayanan publik yang berkualitas untuk membantu proses mereka dalam melancarkan segala urusannya. Oleh sebab itu, pemerintah selaku penyelenggara pelayanan publik terus berusaha untuk meningkatkan kualitas pelayanan publik. Kualitas pelayanan yang baik tentu dapat meningkatkan tingkat kepercayaan masyarakat yang kemudian secara tidak langsung akan berpengaruh meningkatkan kepatuhan pajak. Kepatuhan pajak tersebut berguna bagi keberlangsungan negara karena mayoritas pembangunan nasional di Indonesia menggunakan sumber dana dari perpajakan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan DJP terhadap tingkat kepercayaan WP. Pendekatan penelitian ini adalah pendekatan kuantitatif dimana peneliti mendapatkan 146 responden melalui penyebaran kuesioner dengan teknik non-probability sampling. Data yang berasal dari jawaban terbuka dan wawancara diolah secara deskriptif guna memperkaya analisis. Penelitian ini memperoleh hasil bahwa kualitas pelayanan DJP berpengaruh terhadap tingkat kepercayaan WPOP DKI Jakarta sebesar 78,3%.

Every citizen needs a certain quality public services to assist their processes in expediting all their affairs. Therefore, the government as the organizer of public services continues to strive to improve the quality of public services. Good service quality can certainly increase the level of public trust which will then indirectly affect increasing tax compliance. This tax compliance is useful for the sustainability of the country because the majority of national development in Indonesia uses fund source from taxation. This study aims to analyze the effect of DGT service quality on the level of trustworthiness of taxpayers. This research approach is a quantitative approach where researcher got 146 respondents through spreading questionnaires with non-probability sampling technique. Collected data from open-ended answers and interviews were processed descriptively to enrich the analysis. This study obtained the results that DGT's service quality had an effect on the trust level of DKI Jakarta’s individual taxpayers by 78.3%."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2023
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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