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"The book addresses topics such as tourism education and its development in the latter part of the twentieth century, taking "tourism" to be a broader field than "hospitality.""

"Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, "The AMA Guide to Management Development" provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including: the five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation; the specific skills needed, including communication skills and people management skills; and, alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness.Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper."

"Layanan perpustakaan memiliki peranan yang cukup penting di dalam sebuah penyelenggaraan perpustakaan. Kualitas layanan perpustakaan menjadi indikator keberhasilan suatu institusi perpustakaan. Untuk itu, peningkatan kualitas layanan perpustakaan perlu menjadi prioritas utama Lembaga perpustakaan. Salah satu upaya yang dapat dilakukan adalah dengan meningkatkan kualitas sumber daya manusia khususnya yang bertugas di layanan perpustakaan, melalui pelatihan. Diklat layanan perpustakaan merupakan diklat teknis yang diselenggarakan oleh pusat pendidikan dan pelatihan perpustakaan nasional. Diklat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan peserta dalam memberikan layanan perpustakaan. Namun, teridentifikasi bahwa proses penciptaan pengetahuan di dalam diklat layanan kurang sesuai dengan ekspektasi dan kebutuhan peserta diklat. Hal ini terjadi karena adanya kesenjangan pengetahuan sesama peserta diklat, sesama SDM di penyelenggara diklat dan antara peserta diklat dan penyelenggara diklat. Kesenjangan pengetahuan tersebut tetap terpelihara seiring terselenggaranya diklat layanan. Upaya alternatif yang dapat dilakukan untuk menjembatani kesenjangan tersebut antara lain melalukan analisis kebutuhan diklat, evaluasi pascadiklat layanan dan meningkatkan koordinasi dan komunikasi antar unit di pusat pendidikan dan pelatihan.

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Library services have an important role in a library operation. The quality of library services determines the succesfull indicator of a library institution. For this reason, improving the quality of library services needs to be main priority for library institutions. One of the efforts to be done is to improve the quality of human resources through training, especially those assigned in library services. Library service training is a technical training that is managed by the Education and Training Cente of National Library of Indonesia. This training aims to increase the knowledge and skills of participants in providing library services. However, it was identified that the process of knowledge creation in the library service training was not in accordance with the expectations and needs of the training participants. It happens as knowledge gap among participants, among units in education and training centre, and also between participants and the training host (education and training centre) occur. Alternative efforts that could be done to fill in the gaps are conducting training need analysis, post training evaluation, and increasing the coordination and communication among units in the education and training centre."

"Manusia sebagai makhluk sosial yang ada dalam suatu organisasi akan selalu berinteraksi satu sama lain dan menjaga hubungan kelompok sosialnya dengan cara apapun, termasuk melalui humor atau lelucon. Setiap individu memiliki gaya humor yang berbeda dalam berinteraksi. Gaya humor tersebut terdiri dari affiliative humor, self-enhancing humor, aggressive humor, dan self-defeating humor. Masing-masing gaya humor yang digunakan oleh seorang individu mempunyai pengaruh berbeda terhadap hasil organisasi, beberapa diantaranya yaitu stres, kepuasan terhadap rekan kerja, kerjasama tim, dan komitmen organisasi. Penelitian kuantitatif ini bertujuan untuk menganalisis pengaruh gaya humor terhadap stres, kepuasan dengan rekan kerja, kerjasama tim, dan komitmen organisasi. Sebanyak 277 responden yang bekerja secara tim di Wilayah DKI Jakarta dengan minimal masa kerja 1 tahun terlibat di dalam penelitian ini. Data yang telah diperoleh diolah menggunakan metode Multiple Linier Regression dengan software SPSS 23. Hasil penelitian menunjukkan bahwa terdapat jenis humor yang berpengaruh terhadap hasil organisasi. Affiliative humor memiliki pengaruh positif secara signifikan terhadap kepuasan terhadap rekan kerja, kerjasama tim, dan komitmen organisasi. Self-enhancing humor memiliki pengaruh positif secara signifikan terhadap komitmen organisasi. Self-defeating humor memiliki pengaruh positif secara signifikan terhadap stres dan pengaruh negatif secara signifikan terhadap kerjasama tim. Kemudian aggressive humor tidak memiliki pengaruh terhadap hasil organisasi.

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Humans as social beings in an organization will always interact with eachother and maintain social group relations in any way, including through humor or jokes. Each individual has a different style of humor in interacting. The humor styles consists of affiliative humor, self-enhancing humor, aggressive humor, and self-defeating humor. Each humor style used by an individual and has different influences on organizational outcomes, which are stress, satisfaction with coworkers, team coopeartion, and organizational commitment. This quantitative research aims to analyze the impact of humor styles on stress, satisfaction with coworkers, team cooperation, and organizational commitment. A total of 277 respondents who worked in teamwork in the DKI Jakarta Region with a minimum working period of 1 year were involved in this study. The data that has been obtained is processed using the Multiple Linear Regression method with SPSS 23 software. The results of the study indicate that there is a type of humor that impact organizational outcomes. Affiliative humor has a significant positive effect on satisfaction with colleagues, teamwork, and organizational commitment. Self-enhancing humor has a significant positive effect on organizational commitment. Self-defeating humor has a significant positive effect on stress and a significant negative effect on team cooperation. Then aggressive humor has no impact on organizational outcomes."