Standar waktu pelayanan resep racik diRumah Sakit Hermina Bekasi belum tercapai.Penelitian ini untuk mengetahui lama waktu pelayanan resep racik pasien anak rawatjalan serta faktor-faktor yang mempengaruhinya. Desain penelitian cross sectional;pendekatan kualitatif dan kuantitatif, Sampel resep racik pasien anak rawat jalansebanyak 120 resep diambil secara random. Hasil penelitian didapatkan rerata waktupelayanan resep racik 27 menit 30 detik, dengan rincian rerata waktu pelayanan ataukomponen proses 7 menit 20 detik (26,69%) dan komponen delay 73,31% atau reratawaktu pelayanan 20 menit 10 detik. Terbatasnya personil, kemampuan tidak merataserta sarana merupakan faktor yang berpengaruh terhadap lamanya waktu pelayananresep racik. Saran : evaluasi standar pelayanan resep dan penghitungan ketenagaanserta peningkatan pendidikan dan sarana prasarana

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Standard time of dispensing of compounding prescription at Hermina Bekasi Hospital

has not yet been achieved. This research is to find out a total time used in dispensing

of a compounding prescription child-outpatient and the attributed factors. The research

design involved a cross sectional with qualitative and quantitative approaches, a

sample size of 120 compounding prescription of child-outpatient taken as random. The

research has shown that the dispensing activity time averaged 27 minutes 30 seconds.

The component of the process is 26,69% (the average of process time is 7 minutes 20

seconds). And the 73,31% of total dispensing time was due to delay components (the

average of delay time is 20 minutes 10 seconds). The lack of personnel, capability of

uneven and also the facility are some of factors attributed the delay components.

Suggestions: evaluation of service standard prescription and calculating workload as

well as improved education and infrastructure