ABSTRAKAkreditasi Puskesmas dan ISO Pemeriksaan Kesehatan Haji adalah alatuntuk meningkatkan mutu pelayanan kesehatan haji di puskesmas. Kenyataannyabelum diketahui tingkat kepuasan pasien jemaah haji berdasarkan status akreditasidan ISO Pemeriksaan Kesehatan Haji puskesmas di Provinsi DKI Jakarta.Penelitian ini menggunakan metode penelitian kuantitatif denganrancangan cross sectional. Sampel diambil dengan Estimasi Proporsi SampelAcak Stratifikasi 154 pasien jemaah haji pada 4 kategori puskesmas.Pengumpulan data dengan menggunakan kuesioner. Data dianalisis dengan ujianova dan dilengkapi dengan analisis diagram kartesius.Hasil penelitian menunjukkan ada perbedaan rata-rata kepuasan pasienjemaah haji diantara keempat kategori puskesmas (p=0.0005) dimana rata-ratakepuasan tertinggi adalah puskesmas terakreditasi, selanjutnya puskesmastersertifikasi ISO Pemeriksaan Kesehatan Haji, puskesmas terakreditasi dantersertifikasi ISO Pemeriksaan Kesehatan Haji dan puskesmas belum terakreditasidan belum tersertifikasi ISO Pemeriksaaan Kesehatan Haji. Perlu adanyaakreditasi pada semua puskesmas dan bagi puskesmas yang telah terakreditasiterus meningkatkan perbaikan pada aspek pelayanan di kuadran A.

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ABSTRACTAccreditation of Primary Health Center and ISO Hajj Health Examinationare tools to improve Hajj health service quality. The reality is not yet known thelevel of patient satisfaction of pilgrims based on accreditation and ISO HajjHealth Examination primary health center in DKI Jakarta Province.This research used quantitative research method with cross sectionaldesign. Samples were taken by Random Sample Stratification ProportionEstimated of 154 hajj pilgrims in four categories of primary health center. Datacollection used questionnaire. Data was analyzed by ANOVA test and completedwith Cartesian diagram analysis.The result of the research showed that there was a difference of average ofsatisfaction in patient pilgrims among the four categories of health centers (p =0.0005) in which the highest average of satisfaction was the health centeraccredited, then health center certified ISO Hajj Medical Examination , healthcenter accredited and certified ISO Medical Examination Hajj and health centershave not been accredited and has not been certified ISO Hajj Health Examination.The need for accreditation at all primary health centers and accredited primaryhealth centers keep continous improvement the service aspect in quadrant A.