Contents : - Table of Contents by Author - Service-Level Management - The Changing Telecom Landscape and Its Impact on Fixed-Line Network Operations - Security:Common Administrative Partitioning - Content Mediation and Charging - Gaining Control - Build-versus-Buy Dilemma - Disaster Recovery:Lessons Learned - Managing Networks and Services with Intelligent Systems - Sharpening the Saw - Usage Data Integrity and Revenue Assurance - Increasing Network Profitability - Will Your OSS Investment Pay Off? - Mediation and Revenue Assurance - Adaptive Revenue Assurance Delivers Maximum Network Profitability - IP/MPLS and Multi-Technology Network Management - Solving the 3G Data-Management Problem - The Benefits of Discrete Multi-Tone (DMT) Modulation for VDSL Systems - Cross-Operator Service Discovery - Leveraging Existing OSS Architecture to Implement Flow-Through Provisioning - The New OSS:Architecture over Features and the Changing Definition of Network Inventory - OSS for Open, and Secure,Wireless LAN Roaming - Techniques to Enhance Wireless Local-Area Network(WLAN) Performance - Billing Challenges of WLAN - Broadband Fault-Management Challenges - Resource Management:A Critical Function for Mobile Operators - FCAPS and Traffic Modeling for DSL, Wireless, Cable,and ETTx Networks - The Seven Deadly Sins of Wireless LANS - Operations Challenges with Multi-Technology Wireless Services - Next-Generation Converged Services - Rapid OSS Integration - The Business of Interconnection - OSS Database Integration - Extending Control-Plane Functionality to Legacy Equipment - Total Service Quality Management for Competitive Advantage - Duplicate Event Checking in 3G Telecom Billing - E-Provisioning Cuts Administrative Costs,Improves Asset Control - Ensuring Service Availability and Performance for Roaming Customers - Data Assurance:Telecom is Knight in Shining Armor? - Fulfill the Promises of Web-Based Customer Self-Services - New-Generation OSS - The TeleManagement Forum is New-Generation Operations System and Software (NGOSS) - Java in Your OSS - Building Sustainable 802.11 Service Offerings - Turning Operations into a Revenue Generator - Acronym Guide