ABSTRAKPengelola gedung yang berjalan baik adalah pengelola yang menciptakan
kepuasan tenant sebagai pelanggan pengelola gedung begitu pula pengelola di
gedung Office X. Oleh karenanya ditinjau kualitas pelayanan dan tingkat
kepuasan tenant terhadap kinerja pengelola gedung Office X. Penelitian
menggunakan Propertyqual dengan menggunakan 11 dimensi, yaitu tangible,
reliable, responsiveness, assurance, emphaty, cleaningless, building services,
signage, security, parking, dan building aesthetic. Dari output propertyqual
dilakukan pemetaan risiko terhadap nilai propertyqual yang mendapat nilai negatif
dengan metoda AHP (Analytic Hierarchy Process). Setelah diketahui level risiko
dan juga dicari perbaikan-perbaikan yang ada diketahui dari jurnal ataupun buku
mengenai pengelolaan gedung
ABSTRACTGood building management is who can give satisfaction to tenant as their
customer so as building management in Office X. Therefore, reviewed the service
quality level of tenant satisfaction to the performance of building management.
The research using Propertyqual with 11 dimension which is tangible, reliable,
responsiveness, assurance, emphaty, cleaningless, building services, signage,
security, parking, and building aesthetic. Using out put from propertyqual, do the
risk factors propertyqual that gets a negative value, using the method of AHP
(Analytic Hierarchy Process). After known level of risks and also finding
improvements there are known from journals or books about building
management
T46822-Lendy Septira Windana.pdf :: Unduh