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ABSTRAKEkuitas merek merupakan serangkaian aset dan kewajiban merek yang terkait
dengan sebuah merek, nama dan simbolnya, yang menambah atau mengurangi
nilai yang diberikan sebuah produk atau jasa kepada perusahaan atau pelanggan
perusahaan tersebut. Penelitian ini membahas tentang pengaruh elemen-elemen
utama ekuitas merek, yaitu persepsi kualitas, kesadaran merek, asosiasi merek,
dan loyalitas merek, dalam membangun ekuitas merek Shell Helix HX3. Hasil
penelitian menunjukkan bahwa hanya loyalitas merek yang memiliki pengaruh
positif yang signifikan terhadap ekuitas merek Shell Helix HX3. Dengan
demikian, sebaiknya Shell Indonesia terus meningkatkan aktivitas komunikasi
pemasaran terpadu secara terencana dan berkelanjutan untuk meningkatkan
loyalitas merek dan selanjutnya ekuitas merek Shell Helix HX3.
ABSTRACTBrand equity is a set of assets (and liabilities) linked to a brand's name and
symbol that adds to (or subtracts from) the value provided by a product or service
to a firm and/or that firm's customers. This study discusses the influence of the
main elements of brand equity, including perceived quality, brand awareness,
brand association, and brand loyalty, in building brand equity of Shell Helix HX3.
The results showed that the only element that has a significant positive effect on
brand equity of Shell Helix HX3 was brand loyalty. Thus, Shell Indonesia should
continue to improve the integrated marketing communications activities in a
planned and sustainable manner to increase brand loyalty and subsequently
brand equity of Shell Helix HX3, Brand equity is a set of assets (and liabilities) linked to a brand's name and
symbol that adds to (or subtracts from) the value provided by a product or service
to a firm and/or that firm's customers. This study discusses the influence of the
main elements of brand equity, including perceived quality, brand awareness,
brand association, and brand loyalty, in building brand equity of Shell Helix HX3.
The results showed that the only element that has a significant positive effect on
brand equity of Shell Helix HX3 was brand loyalty. Thus, Shell Indonesia should
continue to improve the integrated marketing communications activities in a
planned and sustainable manner to increase brand loyalty and subsequently
brand equity of Shell Helix HX3]