ABSTRAKPenerapan Lean Hospital di rumah sakit-rumah sakit telah membantu
meningkatkan produktivitas. Penelitian ini menjabarkan proses administrasi pasien
rawat inap di Rumah Sakit Azra Bogor menggunakan pendekatan Lean Hospital.
Metode yang digunakan adalah kualitatif untuk memperlihatkan adanya kegiatan
non-value added pada pendaftaran rawat inap sebesar 71.08% dan pada
administrasi pasien pulang sebesar 72.11%. Terindikasinya pemborosan
merupakan penyebab semakin lamanya waktu tunggu pasien terhadap administrasi
rawat inap. Berdasarkan analisis diagram fishbone didapat sebelas akar masalah
utama. Hasil analisis masalah dibuat usulan perbaikan yang terbagi atas tiga
katagori periode: jangka pendek, jangka menengah, dan jangka panjang yang
bertujuan terus-menerus meminimasi waste.
ABSTRACTApplication of Lean hospital at many hospitals has helped the productivity
increased. This study explain about the administrative process at Azra Bogor
Hospital Inpatient unit using Lean Hospital approach. Qualitative method is used
to indicate there is non-value added activity in inpatient unit registration in amount
of 71.08% and in the return administration process in amount of 72.11%.
Indication of waste is the cause of the length of patient’s waiting time at inpatient
administration process. Based on Fishbone diagram analysis obtained eleven main
root causes. The result of problem analysis made into proposed improvement which
is devided into three categories: short-term, medium-term, and long-term period
which aims is to minimize waste continuously.
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