Buku Teks SO :: Kembali

Buku Teks SO :: Kembali

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michell

Michelli, Joseph A.; (McGraw-Hill, 2008)

 Abstrak

The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don’t hire ; It’s a matter of trust -- Principle 3 : it’s not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.

 Metadata

Jenis Koleksi : Buku Teks SO
No. Panggil : 658.409 2 MIC n
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: McGraw-Hill, 2008
Sumber Pengatalogan :
ISBN : 9780071548335
Tipe Konten :
Tipe Media :
Tipe Carrier :
Edisi :
Deskripsi Fisik : xvi, 284 p. ; 24 cm.
Catatan Bibliografi :
Catatan Seri :
Catatan Umum : Includes bibliographical references (p. 265-271) and index.
Catatan Versi Asli :
Lembaga Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 2
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
658.409 2 MIC n 01-15-01470 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20396611
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