Contents: Leading, managing, and following / Michael R. Bleich -- Patient safety / Patricia S. Yoder-Wise -- Developing the role of leader / Michael L. Evans -- Developing the role of manager / Angela L. Stalbaum and Ana M. Valadez -- Legal and ethical issues / Ginny Wacker Guido -- Making decisions and solving problems / Rose Aguilar Welch -- Healthcare organizations / Mary E. Mancini -- Understanding and designing organizational structures / Mary E. Mancini -- Cultural diversity in health care / Karen A. Esquibel and Dorothy A. Otto -- Power, politics, and influence / Karen Kelly -- Caring, communicating, and managing with technology / Janis B. Smith and Cheri Hunt -- Managing costs and budgets / Trudi B. Stafford -- Care delivery strategies / Susan Sportsman -- -- Staffing and scheduling / Susan Sportsman -- Selecting, developing, and evaluating staff / Diane M. Twedell -- Strategic planning, goal-setting, and marketing / Mary Ellen Clyne -- Leading change / Mary Ann T. Donohue -- Building teams through communication and partnerships / Karren Kowalski -- Collective action / Denise K. Gormley -- Managing quality and risk / Victoria N. Folse -- Translating research into practice / Margarete Lieb Zalon -- Consumer relationships / Margarete Lieb Zalon -- Conflict : the cutting edge of change / Victoria N. Folse -- Managing personal/personnel problems / Karren Kowalski -- Workplace violence and incivility / Crystal J. Wilkinson -- Delegation : an art of professional practice -- Role transition / Diane M. Twedell -- Self-management : stress and time / Catherine A. Hill -- Managing your career / Debra Hagler -- Thriving for the future / Patricia S. Yoder-Wise -- Glossary.